Led strategic operational initiatives worldwide, focusing on streamlining processes across diverse markets including Europe, the Middle East, Asia, and the U.S. Spearheaded large-scale projects, enhancing global operations and driving efficiency through tailored strategies for multinational environments.

Led a multinational team supporting Switzerland, Germany, and Austria. Focused on implementing and optimizing processes to meet business needs, ensuring alignment from development through execution.Drove continuous service improvements with 2nd and 3rd level support, enhancing customer satisfaction. Initiated and completed the consolidation of the internal knowledge base and maintained close collaboration with key stakeholders to ensure operational efficiency and… Show more Led a multinational team supporting Switzerland, Germany, and Austria. Focused on implementing and optimizing processes to meet business needs, ensuring alignment from development through execution.Drove continuous service improvements with 2nd and 3rd level support, enhancing customer satisfaction. Initiated and completed the consolidation of the internal knowledge base and maintained close collaboration with key stakeholders to ensure operational efficiency and customer-focused solutions. Show less

Led project team from service level definition to successful project launch, ensuring alignment with customer needs.Established regular communication with stakeholders to drive transparency and collaboration.Acted as the primary contact for all project-related topics, ensuring seamless coordination with customers.Built credibility and trust through consistent delivery and focus on customer satisfaction.

A life changing 12 months sabbatical helped me refocus on my inner values, core strengths and develop a new perspective on how I would like to shape my future.

Monitored supplier performance to ensure compliance with operational standards.Led cross-departmental projects focused on process improvement and operational efficiency.Identified and mitigated risks, optimizing procurement and logistics processes.Defined procurement and logistics conditions while managing sub-projects to enhance supply chain efficiency.Optimized inventory levels to align with organizational needs.Maintained effective communication with… Show more Monitored supplier performance to ensure compliance with operational standards.Led cross-departmental projects focused on process improvement and operational efficiency.Identified and mitigated risks, optimizing procurement and logistics processes.Defined procurement and logistics conditions while managing sub-projects to enhance supply chain efficiency.Optimized inventory levels to align with organizational needs.Maintained effective communication with both suppliers and internal stakeholders, ensuring a seamless supply chain and customer satisfaction. Show less

Programme/Project Management OfficerLed the strategic setup and implementation of a monitoring system to track program performance.Conducted risk reviews to support informed strategic decision-making.Managed the setup of change implementation schedules, ensuring timely progress and follow-up.Adapted processes in line with evolving business needs, focusing on continuous improvement.Developed status dashboards and reported key insights to top management for… Show more Programme/Project Management OfficerLed the strategic setup and implementation of a monitoring system to track program performance.Conducted risk reviews to support informed strategic decision-making.Managed the setup of change implementation schedules, ensuring timely progress and follow-up.Adapted processes in line with evolving business needs, focusing on continuous improvement.Developed status dashboards and reported key insights to top management for decision-making on program direction and process changes. Show less

Led and supported complex projects within the Industrial Team, overseeing all aspects of project planning, from drafting project descriptions to presenting budgets. Managed cost monitoring and coordinated efforts between subcontractors, suppliers, customers, and key stakeholders, including Programme and Airbus Transport. Implemented risk mitigation strategies, evaluated tenders, and facilitated the development of new processes. Played a key role in writing… Show more Led and supported complex projects within the Industrial Team, overseeing all aspects of project planning, from drafting project descriptions to presenting budgets. Managed cost monitoring and coordinated efforts between subcontractors, suppliers, customers, and key stakeholders, including Programme and Airbus Transport. Implemented risk mitigation strategies, evaluated tenders, and facilitated the development of new processes. Played a key role in writing specifications, launching calls for tender, and preparing training initiatives. Operated in a dynamic international environment, managing intercultural meetings to ensure alignment and successful project execution. Show less

Led cross-departmental projects, ensuring seamless coordination between internal teams, subcontractors, suppliers, and customers. Successfully managed project development and organization, driving collaboration and alignment across all stakeholders. Spearheaded the creation of a 'know-how' platform to facilitate the exchange of expertise, knowledge, and lessons learned, enhancing efficiency and fostering continuous improvement across the organization.

Served as the primary point of contact for B2B customers, managing incident resolution with a focus on delivering exceptional service. Collaborated closely with the technical team by coordinating support efforts through the CRM system, ensuring timely and efficient issue resolution. Provided proactive, multi-platform support, consistently prioritizing customer satisfaction and fostering strong, long-term client relationships.