Rona Soria Email and Phone Number
Online Journalist | Writer | Data Analyst | Business Analyst | Reports AnalystI am a person whose dreams and goals are puissant and limitless. My professional odyssey working for different companies and clients in various industries started in 2013. I'm eminently proficient in working for and managing these sectors: Workforce Management, Management Information Systems, Data and Business Analytics, Business Process Outsourcing, News Media, Telecommunications, E-Commerce/Retail, Information Technology, Entertainment, and Transportation.My extensive experience working in different roles honed me to become adroit in using a variety of tools for CRM (Customer Relationship Management), Graphic Design, Video Editing, Database Management, Data Visualization, Calendar Management, and SEO (Search Engine Optimization). These tools have been helping me establish high-level reports, creative designs, high-quality videos, secured database systems, visualized interactive dashboards, informative business/journalism-related documents, data and business analysis, and more. I am proficient in simultaneously managing people from different accounts, programs, and sites to ensure stability in their performance – by fulfilling the required KPIs and metrics set by the clients.Email: ronajournal@gmail.com
Fiber Ai (Yc S23)
View- Employees:
- 32
-
Data Management And Operations SpecialistFiber Ai (Yc S23)Silay City, Western Visayas, Ph
-
Online JournalistGoogle Digital News Initiative Feb 2013 - PresentPhilippines
-
Online JournalistWikipedia, The Free Encyclopedia Jun 2016 - PresentPhilippines -
Auto-Confirmed WriterWikipedia, The Free Encyclopedia Feb 2013 - Jun 2016
-
Management Information System/Data Analyst, Workforce ManagementUbiquity Jul 2023 - Mar 2024Bacolod, Western Visayas, Philippines• Established, analyzed, and presented high-level reports and dashboards to our clients.• Spearheaded a myriad of meetings for the operations team and clients.• Established, maintained, and sent performance and business reports.• Established, evaluated, maintained, and sent program and site scorecards garnered by our agents, supervisors, managers, and directors.• Simultaneously handled 5 accounts (financial, retail, medical, and e-commerce industries) with more than 500 agents globally.• Assisted client success managers in establishing, analyzing, visualizing, and presenting extensive performance and business reports to our clients. -
WriterMarker Content Ltd Mar 2023 - Feb 2024 -
Sr. Real-Time Analyst, Workforce ManagementConcentrix Jul 2022 - Jun 2023Bacolod, Western Visayas, Philippines• Promoted to a higher position owing to my consistent outstanding performance.• Managed agents’ schedules and aux/activities.• Managed the entire production team – with more than two hundred (200) employees – and monitored their activities to achieve and maintain excellent and stable performance.• Managed internal and external processes of both the company and program.• Ensured consistent updates with the clients apropos of the program’s interval and daily activities.• Established, maintained, and sent internal and external reports and dashboards. -
Advisor IiConcentrix Nov 2020 - Jul 2022Bacolod, Western Visayas, Philippines• Promoted to a higher position owing to my consistent outstanding performance.• Assisted customers’ extensive concerns and inquiries via phone and chat.• Served as an escalation supervisor and subject-matter expert.• Continued serving as an i-RTA.• Assisted customers’ escalated tickets and concerns.
-
Advisor IConcentrix Sep 2020 - Nov 2020Bacolod, Western Visayas, Philippines• Assisted our client’s customers and inquiries via phone and chat.• Profiled as a customer service representative for a retail/e-commerce account• Served as an i-RTA (Real-Time Analyst) to assist the program’s Workforce Management; utilized CRM tools.• Awarded as one of the best customer service representatives (Noticeably Better Experience Award); on account of the countless commendations received from our customers.
-
Technical Services SpecialistPanasiatic Solutions Aug 2020 - Sep 2020Bacolod, Western Visayas, Philippines• Assisted our client’s customers’ technical- related concerns and inquiries via phone.• Profiled as a technical service representative for three (3) accounts, namely Tracfone Wireless, T Mobile, and Safelink Wireless. -
Customer Service RepresentativePanasiatic Solutions Jul 2020 - Aug 2020
-
Graphic DesignerSilay City Tourism Office Jul 2019 - Dec 2019Silay City, Western Visayas, Philippines• Designed all of the city’s posters, brochures, and leaflets – predominantly during its festival and other local events.
-
Data EncoderSti West Negros University Jan 2019 - Mar 2019Bacolod, Western Visayas, Philippines• Encoded students’ information into the university’s database.• Administered data gathering to avoid mishaps with the database.
Rona Soria Education Details
-
Sti West Negros UniversityInformation Technology With Mobile Application And Web Development -
Doña Montserrat Lopez Memorial High SchoolInformation Communication Technology
Frequently Asked Questions about Rona Soria
What company does Rona Soria work for?
Rona Soria works for Fiber Ai (Yc S23)
What is Rona Soria's role at the current company?
Rona Soria's current role is Data Management and Operations Specialist.
What schools did Rona Soria attend?
Rona Soria attended Sti West Negros University, Doña Montserrat Lopez Memorial High School.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial