Ron Barkley Email and Phone Number

Substitute Teacher: Follows the main teacher’s subject plans and abides to all policies, rules and procedures to which regular teachers are subject to and demonstrates good teaching practices. Oversees the pupil’s behavior in class and surrounding areas and also be able to maintain normal classroom routines and disciplines within the classroom. Gets the opportunity to positively affect the student’ education in a short term or long term basis depending on the assignment needed by the school.

I am a highly skilled professional Customer Solutions designer specialized in the HiDefinition Digital and Analog Graphical Media Industry as well as the HD Digital Photography Industry. These skillsets includes Graphical Layout and Designs in the Adobe product lineup. I am well versed in the skillset of Digital Photography and the wide scale printing industry. I produce and balance the workload of Echo-Solvent Marketing print materials for clients on various substrates. Meet with customers to determine the workflow intentions as well as managing the deliverables expectations for the company and client. Meeting SLA metrics and expectations with progress reports updates. Determine best process to follow in producing required marketing materials to determine most cost effective savings for the client as well as the customer and ensuring a 100% satisfactory quality product. I also keep an open mind for new ideas and graphic needs of today’s industry. Resolve any day to day needs or issues and ensuring that all inventory is in good supply for the next job. Excellent Communications/Interpersonal, Change Management & Project Leadership Skills. Created Change Request sign off form for customer once project was verified to full approval expectations. Performed all necessary duties to ensure project was successful throughout entire duration.HIGH DEFINITION SIGNAGE & PHOTOGRAPHY APRIL, 2016 – PRESENT• Customer Communication & Support • Asset Tracking/Asset Management• Build of Material - Inventory Deployment • Manage Media Type and Sales• Archiving/Management of Files • Manage Equipment Service• File Backup Redundancy• Maintains constant CU contact• Excellent Computer knowledge HW/SW • Evaluate Hi-Res Data for Printing• Verify Go-Live Media w/ CL Signoff• Ensure Well-Maintained Server Systems

Field Application Engineer ensured that the customer was able to leverage new ZT Systems products in their environments, resolve technical challenges, positively influence customer satisfaction and influence business and sales objectives from a technical perspective. The role required strong technical, interpersonal, communication, and organizational skills. This position required a blend of sales and technical skills and understanding of financial industry.MY ESSENTIAL FUNCTIONS:• Build of Materials - Deployment Inventory Management / Asset Tracking and Management• Worked directly with customers on integration and deployment of new server hardware including configuring of BIOS, PXE, UBoot, IPMI, and RAID. Determine how to solve performance/operational problems and deliver business value through ZT hardware.• Quickly identify blocking issues on both evaluation and production HW. Developed debug plans. Manage collaborative debug efforts between customers, 3rd party vendors, and ZT internal engineering team. Coordinate data collection, analysis, and next steps leading to root cause and issue closure. Delight the customer by demonstrating ZT’s focus and engineering value • Provided input on new server products and engineering processes; help drive compelling new ideas forward by designing, building and testing evaluation units to meet customer requirements.• Execute power and performance benchmark tests on new server hardware. Determine refinements to standard tests to better meet customer needs. Generated customer ready summary reports.• Developed and maintained excellent working relationships with customers, 3rd party vendors, and internal teams in support of overall company objectives. Created “ZT advocates” through excellent product/technical knowledge, timely follow through, and customer focus.

• Worked directly with customers on integration and deployment of new server hardware including configuring of Cloud Servers, HDD, SSD, BIOS, PXE, UBoot, IPMI, and RAID. Determine how to solve performance/operational problems and deliver business value through hardware.• Quickly identify blocking issues on both evaluation and production HW. • I developed H/W and S/W debug plans for global teams to use. Managed collaborative debug efforts between customers, 3rd party vendors, and internal engineering teams. Coordinate data collection, analysis, and next steps leading to root cause and issue closure. Delighted the customer by demonstrating focus and engineering value. • Provided input on new server products and engineering processes; help drive compelling new ideas forward by designing, building and testing evaluation units to meet customer requirements.• Execute power and performance benchmark tests on new server hardware. Determine refinements to standard tests to better meet customer needs. Generated customer ready summary reports.• Developed and maintained excellent working relationships with customers, 3rd party vendors, and internal teams in support of overall company objectives. Created advocates through excellent product/technical knowledge, timely follow through, and customer focused and followup.

Technical Solutions Consultant IV: WAH Support Solutions for 12 Years. Performed remote Technical Support for Enterprize Storage Array Products (via modem or internet): Level I, II, III. Providing a consistent, positive support experience for Field Customer Engineers by providing action plans, parts prediction, and verifying associated monitoring events (better known as SIMs). Utilized good Problem Solving Techniques & Resolution Reports. Verified HPCE to the End User resolution action plans were accurately performed for successful results. Followed through on all customer commitments.ANALYSIS & ACTIONS:• Mission Critical Customer Support• Ensured total H/W & S/W Redundancy on Raid Systems: HDDs, Cache, SM, CA, PDUs, SVPs• Decoded Storage Sense Bytes, Memory Dumps, Escalations, Team Collaborations, Mentorship• Performed Liaison Duties between site System Admins to Higher Level Company Managers• Clarified problem issue to potential site HPCE prior to ETAINFORMATION/KNOWLEDGE SHARE:• Trained, Advised, & Mentored new Team Apprenticeships• Provided Virtual Room Training to Customers and Field HPCE’s.• Clearly documented case guidelines for future possible parallel problem instances.• Received Customer Satisfaction Letters, HP eAwards, Positive Surveys from Colleagues/HPCEsJob Skills:• Maintained & Enhanced Technical ability & Soft Skills to meet daily requirements & demands• Handled customer Emergencies and Outages effectively and swiftly• Teamwork, Dependable, Accountable, Planned & Organized Skills, Communicated Well • Provided prompt remote diagnostic support to HPCE’s Preventing the necessity of onsite service• Successfully Followed all HP’s Standards & Commitments • Recommended, Scheduled, Perform Improvements, Upgrades, and repairs via Change Management and IT Processes.• 24 X 7 On-Call Availability• Nights & Weekend on a rotating basis• Familiar with Linux, Cloud Computing, VmWare

I provided technical resources to internal personnel and customers with initial setup of computer, digital camera equipment, printers, scanners, AV Equipment, parts availabilities. This support was provided on a part time basis until all physical facilities were 100% restructured.

Provided high quality support service to Customer Engineers, Business Users and Home Users on all products which entailed H/W & S/W assistance. Support modules were all ATT/NCR peripherals, desktops, portables, or tower systems which entailed firmware rolls, driver updates, memory & reconfigurations. • Rebuilt AT&T entire LAN Network (Starlan).• Server Room/Lab Operations and Repair• Debug mode to recover onsite Cu’s files• Trained new H/W Apprentices