Leads complex solution development efforts and served as Relationship Executive for a leading EBPP provider, Directing team of Solutions Consultants. Provides technical expertise, collaborates with cross-functional teams in support of sales and growth objectives, and serves as trusted advisor to both internal and external stakeholders including Product Management, Development, Quality Assurance, Operations, and Infrastructure. Cultivates strong relationships with clients, working closely with clients’ Sales, Solutions, and Technical teams. Serves as subject matter expert and demonstrates in-depth knowledge of products and services to consistently achieve revenue growth targets and other strategic business objectives. Highlights:★ Led consulting efforts for the organization’s 3 largest Biller deals in 2021, representing 10% increase in new revenue.★ Drives sales of Configurable BillerIQ solution to major financial institutions, managing solutions relationships with 13 of the top 25 banks in the U.S. and 50% of the top 50 institutions.★ Implemented effective strategies to grow client relationships including growing largest client account by 150% in the first year and 50% in the second year by forging strong client relationship and developing actionable plans for support and implementation.★ Facilitated growth of relationship with a global payments provider, delivering 58% growth in ARR, and grew revenue for a regional financial services company by 169%.★ Spearheaded efforts to increase product feature usage and implemented multiple initiatives to optimize client satisfaction, reduce expenses by $2.6M, and improve EBITDA.★ Led turnaround of struggling Support team that had been recognized as a weak point within the organization, taking over group of 8 support personnel in a dotted-line management capacity and realigning work responsibilities that resulted in 50% reduction in open cases and significant improvements in customer satisfaction.

Led solutions engineering efforts for the Mobile Photo Bill Pay and Mobile Balance Transfer products to the Top 50 U.S. banks. Served as Technical Sales Lead, created demonstration scripts, marketing materials, and other support materials for Sales Team, and managed RFP process and security questionnaires. Collaborated with cross-functional teams including IT, Product, Security, and Quality Assurance, managed client meetings, reviewed architecture details with clients, evaluated integration options, provided technical training, and played key role in implementation and troubleshooting process.

Spearheaded product activation efforts for a global payments processing company. Served as subject matter expert (SME) for Bill Payment Portal and Enterprise Billing Solutions products, serving customers across diverse industries including public sector, utilities, property management, and insurance. Provided hands-on technical support during onboarding process to ensure smooth transition to Elavon’s platform, conducted technical demonstrations, and collaborated with cross-functional teams including Sales, Product Management, IT, and other stakeholders in support of project objectives. Highlights:★ Played key role in the launch of the Enterprise Billing Solutions and Bill Payment Portal including establishing the product set-up requirements and mapping the processes to move clients from the initial sale through the implementation process.★ Worked closely with Product Manager to define future capabilities and configure applications to meet customer specifications.★ Led RFP process, facilitated product training for Sales team, and designed statement of work (SOW and configuration guide to streamline the requirements gathering process.

★ Spearheaded the standardization of organization’s product demonstration and documentation process, resulting in 48% increase in sales effectiveness.★ Created ROI application to analyze fees and transactions of prospective customers that drove debit/credit processing solution cross-selling opportunities that saved clients up to 35% in processing costs.

★ Managed Sales Engineering efforts including defining sales and marketing strategies.★ Collaborated with Project Management Office (PMO) to streamline the customer onboarding process, reducing implementation timeframe by 30% and eliminating customer expectation gaps.★ Consistently exceeded performance metrics and was awarded President’s Club status after securing the largest convenience fee deal in company history, representing $2.5M in annual revenue.