Cultural competence and health literacy instructor for health navigator training.

Leads/Facilitates six week chronic disease self-management and diabetes self management workshops for community members to improve self management skills and self-efficacy, engage in appropriate health care utilization, change health behaviors and emotional well being. Coaches participants

Leads/Facilitates six week chronic disease self-management and diabetes self management workshops for community members to improve self management skills and self-efficacy, engage in appropriate health care utilization, change health behaviors and emotional well being. Coaches new leaders and workshop participants.

Engaging in various worksite wellbeing projects and health education roles including positive psychology classes and mental health training.

Business to business consultant for Kaiser Permanente clients specializing in workforce health improvement.*Managed and influenced a diverse group of clients from non-profit, for profit, and labor unions.*Consulted along the continuum of the workforce health life cycle from assessment, planning(including strategic plans), engagement, and measurement of population based prevention programs including clinical, behavior change, and health coaching services.*Integral to the process of improving employee wellbeing through organizational culture change.*Managed program processes that improve screening rates and other important health metrics, increases knowledge, changes attitudes and health behavior.*Health Educator instructor/facilitator at worksites

Project Manager II, Population and Prevention Department•Program Manager for Healthier Living Colorado™ : Managing Ongoing Conditions and Managing Diabetes. This evidence based CDC recommended and award winning chronic disease self management program increases patient self management skills, self efficacy, changes health behaviors and reduces health care utilization. oThrough innovative promotion strategies, increased patient participation 80% from 2010 baseline to present. o2011-2012 Net program savings-$624,000 oCo-lead effort to create Web site for Colorado statewide collaborative to promote, implement, and coordinate the sustainability and expansion of the Chronic Disease Self Management Program series. •Project Manager for Coordinated Communication Outreach Workstream Committee(CCOW) for new member onboarding, a key component of enhanced customer engagement included in KP Colorado’s strategic plan. Goal-to create a more streamlined and consistent onboarding experience to enhance member retention.Key Deliverables-new member tailored guidebook and ID card insert in English and Spanish (award winner for “Creative and Resourceful Employee Program”(CARE).•Tobacco cessation consultant. Counseled individuals and groups for successful cessation outcomes. Used Epic electronic health record for patient review and documentation.•Hispanic Member Engagement Regional Committee member. Goal-To improve the overall Hispanic member satisfaction by tailoring their experience with Kaiser Permanente.•Medication Adherence Committee member. Goal-To improve patient medication adherence through electronic medical record, outreach, self management, and patient education strategies.

*Volunteer consultant to Summit County Healthy Communities Program focusing on educating employers on worksite health issues. *Contractor for Summa Health Systems Chronic Disease Self Management Program

Program/project management position for innovative health care delivery whose purpose was to prevent and manage disease, improve health care quality, decrease health care costs, enhance internal/external customer satisfaction, and meet accreditation standards.Managed regional preventive care guideline standards ensuring that clinicians could deliver appropriate and quality preventive care as well as meet accreditation standards.Led a multi-departmental team of professionals to successfully launch Kaiser Permanente’s national Total Health Assessment (Health Risk Assessment) for integration into the Epic electronic medical record, resulting in enhancement of preventive care and better follow-up of high risk patients.Managed a multi-departmental group to implement the first national KP Healthy Workforce Program (Depression Awareness) in the Ohio Region, improving employee health and presenteesim. Volunteered as Chairman of Regional Weight Management Committee comprised of a multidisciplinary team of heath care professionals who implemented programs to prevent and treat pediatric/adult overweight and obesity. Served as KP Ohio Regional Coordinator of wellness and disease management educational programs in stress management, tobacco cessation cardiac health, diabetes, and childbirth; focus on preventing and managing disease.Created and implemented motivational interviewing counseling program for nurse coaches. Program goal was to enhance the nurses’ collaborative communication skills for better patient centered care and improve HEDIS rates and health outcomes of chronic disease patients.Successfully authored Member Connection Standards for the National Committee on Quality Assurance (NCQA) accreditation review at Kaiser Permanente Ohio, leading to maximum points being achieved.

Same goal as Preventive Health Lead but focused on the following responsibilities and accomplishments:Recipient of prestigious James A Voh’s Award for Quality for implementing the innovative Chronic Disease Self-Management Program (first such award in the KP Ohio Region).Co-created With You in the Workplace employer worksite health program and consultant on worksite health management for corporate clients; improved value of Kaiser Permanente health plan and health of group customer employees.Co-created KP Ohio Intranet Web site and acted as Business Leader of site re-design and migration; goal was to enhance knowledge of KP staff/clinicians, reduce organizational costs, and improve quality of care.Implemented members’ only health care service and educational web site (KP Online) to improve member knowledge, self-care skills, convenience, and health plan satisfaction.Managed, developed, and promoted member self-care and information therapy self-care programs.Facilitated medical department team meetings which led to team certification that improved quality and service.Trained over 300 managers and supervisors at customer service training workshops to improve staff communication skills and member satisfaction.Coached members on behavior change by using motivational interviewing counseling techniques.Established and maintained contracts with fitness facilities, non-profit organizations, and hospitals to offer discounted programs and services to Kaiser Permanente members.

Consulted with employer prospects/customers who purchased the Kaiser Permanente Medical Care Program as a health plan. Liaison/consultant on such issues as governmental regulations, benefits design, rating/pricing, billing, claims, customer service, health care provider issues and more.Developed a totally new Akron sales/service territory by establishing over 800 accounts; served as Territory manager for these 800 accounts; winner of multiple sales awards for new group sales.Developed implemented, and managed first Medicare Risk (Medicare Advantage) sales team seminars in the Ohio Region.Assisted in planning, developing, promoting, delivering, and evaluating the Corporate House Calls worksite health program to screen and manage participant health risks. Served as educator at such screenings.