Oversaw team of 15 highly qualified IT professionals across 40 offices throughout the US. * Managed & responsible for all aspects regarding Technology Solutions and Services across a decentralized environment that included hiring, disciplinary decisions, performance evaluations, training of staff, supervision of daily operations, and coordination of multiple projects.* Oversaw endpoint management and patching to ensure security and availability, while minimizing the potential impact on… Show more Oversaw team of 15 highly qualified IT professionals across 40 offices throughout the US. * Managed & responsible for all aspects regarding Technology Solutions and Services across a decentralized environment that included hiring, disciplinary decisions, performance evaluations, training of staff, supervision of daily operations, and coordination of multiple projects.* Oversaw endpoint management and patching to ensure security and availability, while minimizing the potential impact on employee’s experience across diverse environments both on prem or in the cloud using Microsoft Office 365/Azure Active directory, and cloud services.* Defined, implemented, managed and continuously improved modern workplace technologies.* Supported resolution of high-priority outages, troubleshooting efforts, and planning sessions.* Managerial responsibilities included hiring, managing, coaching and developing direct reports.* Led all aspects of digital workplace enablement of user device standards and policies, user device lifecycle management, collaboration solutions, voice solutions, mobility solutions and video conferencing solutions. Show less

** DISTRICT 5 – IT SERVICES MANAGER @ FDOT, Deland, FL Dec 2017 – Nov 2021** DISTRICT 6 – IT SERVICES MANAGER @ FDOT, Miami, FL Apr 2015 – Dec 2017** WORKSTATION/SERVICE DESK SUPERVISOR @ FDOT, Deland, FL Aug 2010 – Apr 2015** WORKSTATION SUPERVISOR @ FDOT, Deland, FL May 2006 – Aug 2010** COMPUTER SUPPORT SPECIALIST @ FDOT, Deland, FL Mar 2005 – May 2006* Oversaw a team of 20 IT Professionals across 11 remote site locations in Volusia County.* Managed… Show more ** DISTRICT 5 – IT SERVICES MANAGER @ FDOT, Deland, FL Dec 2017 – Nov 2021** DISTRICT 6 – IT SERVICES MANAGER @ FDOT, Miami, FL Apr 2015 – Dec 2017** WORKSTATION/SERVICE DESK SUPERVISOR @ FDOT, Deland, FL Aug 2010 – Apr 2015** WORKSTATION SUPERVISOR @ FDOT, Deland, FL May 2006 – Aug 2010** COMPUTER SUPPORT SPECIALIST @ FDOT, Deland, FL Mar 2005 – May 2006* Oversaw a team of 20 IT Professionals across 11 remote site locations in Volusia County.* Managed projects, led supervisors, and guided employees within the Information Technology team with focus on motivating, mentoring, coaching, training, evaluating employees, and planning/directing employees’ work.* Preparation of budget and training expenditures, oversaw purchasing activities, monitoring funds and payments.* Oversaw bandwidth utilization, support of computer networks, personal computers, mobile devices, associated equipment, backups of user data, software applications and phone communication systems. Ensured superior customer service with focus on overall experience.* Supported emergency and disaster recovery plans as well as maintaining an emergency purchasing card that is authorized to make purchases during emergencies.* Oversaw the statewide Service Desk supporting 10,000 employees and operational matters for Technology related services supporting multi-location infrastructures with varying hardware and software needs. Additionally responsible for global communications statewide on outages. Show less