Leads the Institutional Research & Planning department. Provides oversight for institutional and academic assessment, compliance reporting, and operational data analysis.Provides economic and demographic research that impacts the institution and local economic development.Responsible for the budget and management for Institutional Research, Institutional Effectiveness, Workforce, Non-Credit, and Business Outreach, the Center for Business and Industry, and the Business & Technology academic departments.Responsible for academic scheduling and faculty supervision for the Business & Technology department.Assisted in the preparation, interpretation, and action items associated with third-party research products including EAB's Enrollment Management Pain Point Audit and Web & Mobile Audits and EMSI's Program Demand Gap Analysis and Economic Impact Study.Coordinated workforce and non-credit training as well as grant partnerships hosted on our campus with third-parties.Served as NJ Community College Opportunity Grant administrator regarding planning, reporting, grant administration, and budgets.Served as an advisory member for the Salem County Chamber of Commerce Diversity Committee, YMCA Revitalization Workgroup, and served as an education liaison to the County in areas such as economic development and education.

Participated in a collaborative effort in the County’s submission for the Amazon HQ project included statistical, demographic, and economic research as well as making recommendations as to the creative art for the proposal.Administers NJBIA Grant Funded Training and Civil Service Commission training to eligible private and public sector employers/employees.Created a Salem County Chamber of Commerce Partnership Program allowing Chamber members to take advantage of tuition discounts, grant-funded training, and customized training. Facilitated a partnership with the Rutgers-Camden SBDC to allow for on-site counseling for Salem County businesses.Authors and delivers presentations to students, staff, Board of Trustees, municipal leaders, and community members on a variety of topics such as Financial Aid, Scholarships, and NJ’s Educational Attainment Goals (65% of New Jersey Residents Attaining a Credential or Degree Beyond High School by 2025).As part of a team created Salem Community College's first two programs available entirely online.Participates in the grievance process initiated by students that could include advising, academic, and behavioral issues involving students. Certifies graduation status for students in assigned academic programs.

Successfully transformed student financial aid notifications to a paperless process with email delivery, saving postage costs, improved response times, and increased student satisfaction.Supervised staff including: hiring, orientation, training, coaching, assignment responsibilities, scheduling, evaluating performance, and facilitation of ongoing communication.Administered Federal, State, and Institutional grants and loan programs. Maintained compliance and resolved conflict with governmental regulations and institutional policies.Identified inefficiencies and customer friction in business processes or workflows and design solutions or dissolved barriers to improve operations.Provided academic departmental leadership including tenured faculty and adjunct supervision for programs and coursework and student academic advising for the Business Administration programs (AAS/AS), Criminal Justice (AS), certificate programs, and joint degree programs with other institutions.

Supervised a staff of 3 full-time and 2 part-time staff encompassing desktop support, networking and infrastructure, enterprise systems, application support, website design and maintenance, and academic technology.Provided strategic planning for the implementation, maintenance, and sustainability of the College’s information systems in collaboration with the College’s Executive leadership.Created, monitored, and improved IT internal controls, information security, business continuity and disaster recovery, and risk management procedures to protect the College’s assets and reputation. Led the implementation of ADP Workforce Now for the College’s HRIS, payroll, and time and attendance system.

Created an addendum to complement course syllabus, classroom activities, quizzes and tests, and lecture material.Responded to student inquiries and concerns.Used classroom and institutional academic and administrative technologies.

Supervised the Salem Center facilities and staff and acted as primary liaison to the administration at the Carneys Point campus. Coordinated and administered the day-to-day activities of the DuPont Partners in Science program with an emphasis on the Science Fair and DuPont Academic League.Supervised day-to-day ABE/GED activities.

Identified a need to improve student training process. Managed, authored, and administered a project with a 30-day turnaround to deliver online student training via Penn’s KnowledgeLink, SAP SuccessFactors, and Articulate Studio. Delivered training to 100% of student workforce within 30-days.Assisted in the attainment of Penn's Green Office Sustainability Certification for both the Central Office and 10 satellite locations.Served as an informal tech support resource for my peers for desktop support and application training including Office, StarRez, Conference Planner, Data Warehouse, AIM Facilities Management, Business Objects Infoview and Webi, and others.Used a variety of ERPs including University profile and identity databases, Business Intelligence resources, assignment and reservations applications, and facilities management tools.Created ad-hoc reports from learning and facilities database to create actionable intelligence to inform business operations and service delivery.Championed and implemented social business technologies such as shared calendars, online discussion groups, and collaborative tools.Selected, trained, and developed student staff and managers. Suggested and implemented several improvements regarding the hiring, payroll, onboarding, and training processes.Maintained, managed, and leveraged collaborative relationships with internal and external partners and peers of the University including Facilities and Real Estate Services, Public Safety, College Houses and Academic Services, Allied Barton uniformed security, and external contractors and vendors.Engaged resident community to deliver exceptional customer service as a front-line service provider.

Provided front desk operations and customer service to undergraduate students, faculty-in-residence, and summer conference guests.Selected, hired, trained, and supervised part-time and full-time student staff throughout the academic year and summer conferences.Maintained relationships and collaborated with internal and external partners.

Generated $200k annually in profit through sales of financial products, warranty contracts, service agreements, and lender financing. Used Polk Dealer Marketing Manager and dealership-level resources to data-mine customers based on key demographics and psychographics for targeted mass mailings.Developed a Special Finance business plan for credit-challenged customers; implemented a module-based training regimen that was integrated into the Saturn Consultative Sales Process. Audited and monitored dealership and departmental performance on a daily basis through custom Excel dashboard and monthly financial statement. Designed several job aids such as menus and worksheets to facilitate the selling of products and services, financial disclosure, and the processing of deals.

Developed and maintained a relationship with the local Enterprise-Rent-a-Car Regional Office to deliver approximately 200 vehicles annually for a profit of $71k. Ordered vehicles, followed their process through the manufacture and delivery process, scheduled service preparation and inspection time, and facilitated delivery within a 45-day time-frame.

Developed an integrated store-level marketing plan that incorporated local and regional corporate advertising. Created and maintained a custom website with FrontPage 98, subsequently maintained a form-based website and used car inventory via corporate (EDS) website. Tracked usage statistics and performed Search-Engine Optimization.

Provided consultative sales for new and pre-owned vehicles, financial products, & service/extended warranties. Follow-up/networking with owners & prospects. Maintained up-to-date knowledge of all Saturn-specific products and processes.

Supervised all second-shift operations.Maintained expected level of customer service and store conditions regarding cleanliness and product availability.Planned and delegated work for the evening shift to five employees.Member of the store's “Safety Team” – Monitored store conditions and employee behavior and implemented solutions to foster a safe environment in compliance with OSHA, industry, and company standards.