Ron Calhoun Email & Phone Number

Dallas, Tx, Us

Provided advanced engineering support to customers, sales teams, and internal product organizations. Designed and optimized clients' use of network and application services to close sales and generate revenue growth. Performed Tier 3 technical pre-sales overlay support with a focus on cloud services, virtualization, transport networks, and SD-WAN/SASE. Accomplishments⦁ Created and managed a work from home lab as a remote end point on the Proof of Concept Labs network. SD-WAN technologies included HPE Aruba (Silver Peak), VMware (VeloCloud), and Palo Alto Prisma (CoudGenix). Lab used to deliver technical demonstrations to customers for education and validation of solutions. ⦁ Subject matter expert and technical lead for a service that connects customer’s MPLS networks to an ecosystem of cloud service providers. Supported a weekly solution fit call providing design recommendations for account team customer opportunities.⦁ Supported 400 customer engagements for network design, application performance and troubleshooting, and technology training.

Dallas, Tx, Us

Provided data network design, Quality of Service recommendations, router configuration consulting, and application performance engineering support to global business customers and sales teams. Responsible for traffic analysis, bandwidth sizing, application analysis, and application performance modeling for large enterprise networks to grow Business Services revenue. Accomplishments⦁ Provided direct technical support for $100 million dollars in new yearly revenue generation.⦁ Developed and delivered over 150 network design and sizing recommendations for customers.⦁ Performed over 100 customer engagements to investigate, isolate, and resolve network and application performance issues.⦁ Delivered over 75 customer technology training sessions and presentations.⦁ Specialized in MPLS VPNs, QOS/COS, Voice over IP, and Network based application performance designs.⦁ Managed an Executive Briefing Center Lab and conducted customer demonstrations on data networking products, services, and technologies.

Dallas, Tx, Us

Provided voice services technical support to business customer sales branches. Managed a team of sales field deployed Voice Technical Specialists. Responsible for quota attainment, product support, customer presentations, and knowledge transfer to grow Business Services revenue. Accomplishments⦁ Managed a team of 5 Voice Technical Specialists.⦁ Transitioned team into newly formed Business Solutions Center organization.⦁ Developed, implemented, and administered a compensation pay plan for the job title.⦁ Team quota attainment level at 129% average for 2002 sales year.

Bachelor Of Science (Bs), Business Administration And Management/Computer Information Systems

Certification, Computer Programming/Operations