I am an organizational design consultant and specialize in helping executives to improve organization performance by optimizing organization design. My new book (Optimizing Organization Design: A Proven Approach to Enhance Financial Performance, Customer Satisfaction and Employee Engagement (San Francisco: Jossey-Bass, 2013) presents the Capelle Associates approach. It is based on over 100 large scale projects and 24 research studies that we have completed over the past 25 years. Our research and client experience shows that our Optimizing Organization Design® approach leads to better financial performance, better customer satisfaction and better employee satisfaction. Our organizational design approach can also lead to a sustainable competitive advantage; a significant return on investment; better strategy implementation; and better human resources management. We have developed assessment and implementation methods, materials and skills that are both comprehensive and cost efficient. Our change management method includes an internal – external team and a cascading, iterative method including teams, education, real work and feedback. Some of the key performance improvements include better alignment of positions, accountabilities and authorities, people, deliverables and tasks. We have worked with virtually all types of organizations and virtually all types of functions within organizations. We have successfully completed many very complex projects, and supported clients in improving operations in most parts of the world. We have completed organizational design projects ranging in size from under 100 employees to over 16,000 employees. Specialtiesorganizational design, organizational structure, change management, organizational effectiveness, organizational development, organizational design consultant, human resources, employee engagement, employee satisfaction, talent management, strategy implementation, management, leadership.