Ron Cazier Email & Phone Number

Rochester, MI, US

New York, NY, US

As a GLG Network Member, I bring well over 10 years of product management experience in Financial Services and contact centers to help clients address some of their most pressing business challenges around customer servicing and self-servicing.GLG is the world’s insight network. It connects decision makers to the right experts so they can act with the.

• Providing product management services, AI training, and content editing services:
• Product management and product owner services.o Product lifecycle and backlog management.o Cross-functional and vendor collaboration.o Agile and Scrum development.o Business requirements as user stories and acceptance.
• AI training including illustrating and evaluating model responses for accuracy, helpfulness, and ethics.
• Editing services that enhance clarity, accuracy, and professionalism of written content.

Boston, Massachusetts, US

Digital transformation helping client companies get to Next.Provided support for global AEM (Adobe Experience Manager) website for a Big Four accounting & professional services firm:- Led client grooming sessions on backlog items ahead of upcoming sprints/releases- Provided requirements walkthroughs to offshore development team- Created and maintained user.

St Petersburg, Florida, US

• In My Role as Strategic Product Manager:I oversaw the product lifecycle and ensured the successful implementation of go-to-market strategies. I engaged with stakeholders to effectively communicate strategy, roadmap.
• Played integral role in vendor selection, development and deployment of major new multi-tenant applications including: -- Interactive Voice Response system (IVR) with voice recognition -- Process flow-based agent.
• Deployed application lifecycle enhancements to production on a monthly cadence.
• Translated business requirements into a functional design plan by coordinating with key stakeholders.
• Delivered $420k in rationalization savings through successfully managing sunset of a legacy contact center application.

Japanese language training and tutoring services for employees, families, and individuals. English as a second language training for corporate employees and their families. Japanese voice over services.

St Petersburg, Florida, US

Product management of banking services for credit unions. Responsibilities included:- Vendor selection- Request for proposal (RFP)- Vendor cost modeling- Contract negotiations- Pricing- State and federal regulatory guidelines- Budget planning and forecasting- Interactive Voice Response (IVR)- Outbound calling- Payments & funding

Real estate investment analysis & lending, renovation management, cash flow management, marketing.

Located and set up company office. Developed company business plan including market assessment and financial and staffing models. Managed web based application development.

Provided pre and post sales support. Directed on site customer engagements. Managed domestic and international (Japan, Australia, Mexico, Canada, France) clients and partners to assure satisfaction and delivery of results.

Tokyo, Tokyo, JP

Summer internship during my MBA studies. Researched and presented a study on the impact of the Internet and World Wide Web on the Mitsubishi trading model.

Houston, Texas, US

Developed and maintained computer systems for GMC. Managed the operational support of GM warranty applications. Managed the development of GM common warranty applications. Provided technical training to EDS Japan employees.

Mba, Finance, Management, International

Bachelor'S Degree, Finance, Economics, Japanese