Quality Assurance ManagerBay Area Circuits, 6/2016--present • Responsible for planning, implementing and evaluating all quality products.• Liaison for Quality Assurance Product Control, between customer and vendor.• In process Quality Assurance.• Responsible for writing corrective and preventive actions and providing appropriate documentation to customer.• Responsible for all monitoring and measuring devices. • Outsource production facility’s necessary needs.… Show more Quality Assurance ManagerBay Area Circuits, 6/2016--present • Responsible for planning, implementing and evaluating all quality products.• Liaison for Quality Assurance Product Control, between customer and vendor.• In process Quality Assurance.• Responsible for writing corrective and preventive actions and providing appropriate documentation to customer.• Responsible for all monitoring and measuring devices. • Outsource production facility’s necessary needs. * Responsible for implementation and record control of ISO quality system* Facilitated and Implemented ISO 9001-2015* Facilitated and Implemented Copy Exact Show less

Sales Account ManagerBay Area Circuits, 1/2003 – 6/2016 Responsibilities include account management for U.S. and international customer base including both house-established accounts and outside sales territories. Support a combination of tier 1, 2, and 3 clients as well as managing strategic relationships with offshore production partners. Interface with customers to assess needs, answer questions, and close sales, achieving win-win solutions that benefit both the client and the… Show more Sales Account ManagerBay Area Circuits, 1/2003 – 6/2016 Responsibilities include account management for U.S. and international customer base including both house-established accounts and outside sales territories. Support a combination of tier 1, 2, and 3 clients as well as managing strategic relationships with offshore production partners. Interface with customers to assess needs, answer questions, and close sales, achieving win-win solutions that benefit both the client and the company.• Nurture customer relationships by proactively addressing questions and concerns, providing timely quotes and suggesting alternative solutions when appropriate.• Skilled at preparing competitive quotes based on drawings and information supplied by customers.• Process purchase orders and order confirmations, track job orders from booking through shipping, and provide status updates to customers.•Proactively communicate with manufacturing departments to address front-end engineering issues and resolve any quality and on-time delivery concerns.• Efficiently prioritize and organize workload to meet customer needs and company deadlines. Show less

Quality Assurance ManagerBay Area Circuits, 1/1995 – 5/2003 Managed internal quality control functions, establishing and maintaining quality specifications and procedures to meet customer requirements and international standards. Managed staff of four quality control Inspectors, including hiring, training, and performance evaluations. Maintained accurate and complete testing and product quality records, and prepared management reports.• Successfully implemented ISO 9001… Show more Quality Assurance ManagerBay Area Circuits, 1/1995 – 5/2003 Managed internal quality control functions, establishing and maintaining quality specifications and procedures to meet customer requirements and international standards. Managed staff of four quality control Inspectors, including hiring, training, and performance evaluations. Maintained accurate and complete testing and product quality records, and prepared management reports.• Successfully implemented ISO 9001 training, procedures, and documentation. • Initiated and implemented ISO Audit certification; prepared and documented conformance to maintain ISO certification.• Solely responsible for coordinating and documenting calibration on equipment for ISO quarterly compliance. • ISO 9001 Certified Auditor | Trained in Six Sigma Show less

Production ManagerBay Area Circuits, 1/1990 – 1/2000 Oversaw entire PCB manufacturing process including planning, scheduling, and monitoring production to achieve output, quality, and cost objectives. Managed 40-50 line employees and supervisors in CAM and drill operations, screening, plating, fabrication, and quality control. Trained and supervised employees in all operating procedures, focusing on lean manufacturing principals and continuous improvement.• Collaborated with… Show more Production ManagerBay Area Circuits, 1/1990 – 1/2000 Oversaw entire PCB manufacturing process including planning, scheduling, and monitoring production to achieve output, quality, and cost objectives. Managed 40-50 line employees and supervisors in CAM and drill operations, screening, plating, fabrication, and quality control. Trained and supervised employees in all operating procedures, focusing on lean manufacturing principals and continuous improvement.• Collaborated with key members of the production staff on process improvements to reduce bottlenecks. • Improved shipping procedures, including labeling and documentation, to enhance accuracy and reduce costs while improving on-time delivery.• Managed daily product inventory in each department; updated database, generated reports, and analyzed/resolved discrepancies. • Optimized processes and procedures by utilizing detailed reports in monthly shop meetings to review processes, revenue trends, on-time delivery, test failures, housekeeping issues, and safety topics. Show less

Responsible for all aspects of drilling PCB's in compliance with customer needs and company standards. Trained and supervised drill operators with a focus on quality, safety, and efficiency.