- Delivered Business Relationship Management (BRM) services to multiple business partners within Arvest, cultivating and sustaining robust, positive relationships pivotal to the company's overall success.- As a strategic professional, played a key role in bridging the gap between IT and Business units, proactively addressing issues and conflicts that arose within the organization. Instrumental in contributing to a 40% improvement to the relationship effectiveness between IT and Business units- Served as an advocate for both the business units and technology teams, while stimulating, surfacing and shaping demand for IT services. - Provide consulting services to the project management teams, and in some cases facilitated deployment of new capabilities for business partners.- Led BRM activities related to COVID-19 pandemic to deploy 500+ associates to a remote work environment.

- Led as Project Manager several work streams for the merger of SunTrust Mortgage legal entity to the SunTrust Bank entity. Successfully managed the scope of work, oversight of the technology efforts, and the coordination of the business activities across the Capital Markets and Correspondent work streams.

- Career break from the IT profession to assess and establish personal goals. Managed the operations of a retail gift store in the Northwest Arkansas region. - Renovated a 1930 historical house to serve as a nightly lodging for visitors. Managed all aspects of property maintenance, coordinated Airbnb reservations, and ensured exceptional guest accommodations.

- Project manager for an infrastructure enhancement project for an Oracle 11g Identity Data Management (IDM) upgrade. Project scope delivered the infrastructure enhancements (application servers, database servers, networking) to support the application requirements.

- Directed the effort to improve the processes that are utilized for the mortgage escrow tax and insurance payments. Scope of work included the business processes of the company and the third-party service providers. - Program management role in Oct/2015 to complete the testing, business acceptance, and rollout of new origination system to 600+ lenders and internal line of business users. Benefits realized was 30% improvement in processing loans and 35% improvement on loan quality.- Workstream lead responsible for testing, defect remediation, and production deployment for downstream applications and Capital Market applications in support of implementation of new Retail and Correspondent origination systems. - Project manager for an effort to create policies and procedures for one organizational business unit. Project included the coordination of work efforts of the business unit SMEs, contract technical writers, and quality control reviews of all policies and procedures. - Successfully delivered a suite of new applications to automate the financial postings of processes to the general ledger. - Directed the implementation of a series of software enhancements for the existing mortgage originations platform. - Led an effort to conduct an evaluation of vendors that supported the generation of mortgage loan documents. Project generated $280K annual savings for the company.

- Project manager leader that implemented system modifications to adhere to new financial regulatory guidelines for IRA cost basis reporting. Provided coordination of quarterly software release deployments.- Led an effort to implement a new infrastructure for the routing of document images within the workflow management process. Ensured project compliance with the Wells Fargo PMO policies and guidelines, utilize corporate EPM & TPM project methodologies.