Ronda Johnson Email and Phone Number
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Results-oriented leader dedicated to operational excellence, exceptional customer service, and workforce optimization. Recognized for continuous improvement, analytics, leadership, budgeting and strategic planning. Exceptional problem-solving abilities across multiple domains, including customer experience, service and operations.
Mckesson
View- Website:
- mckesson.com
- Employees:
- 22057
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Director, Workforce Optimization And Business IntelligenceMckessonLas Vegas, Nv, Us
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Director, Workforce Optimization / Business IntelligenceMckesson Jan 2022 - PresentLas Vegas• End-to-End operational responsibility of workforce management, optimization, reporting and consumer market teams, supporting over 700 users and 40 direct / indirect employees.• Collaborated with key business partners to stand up 2 new CS teams to support Covid19 distribution. Managed teams and successfully met all contractual requirements, while maintaining and exceeding performance expectations for core MMS business.• Lead large and complex initiatives for MMS, including various technology projects, system upgrades, support services for new contracts, maintenance of technology, workforce management administration, telephony and other technology upgrades.• Successfully and consistently planned and managed MMS CS budget, over $30 million per year, consistently met financial targets, identified opportunities, executed $2.4M in cost savings.• Responsible for communication, relations, and updates at an administrative and executive level. • Avidly focused on employee engagement, satisfaction, development, training, career pathing and succession planning. -
Workforce Optimization ManagerMckesson Jan 2015 - Jan 2022Concord, California, United States• Implemented and administered the first WFM system in MMS Customer Service; configured application to function for business needs and support HR policies, led UAT, created content, executed training, change management, and successfully applied technology across 33 locations and 600+ employees. Performed several system upgrades and implemented various WFM systems over the years.• Successfully launched nationwide schedule strategies and adherence campaigns, resulting in higher service levels and headcount savings for the MMS CS organization, saving $3M per year.• Implemented and maintain data visualization tool for CS Leaders, providing KPI dashboards, employee performance metrics, trends, and outliers. • Successfully led and completed 2 Six Sigma projects, resulting in $1M cost savings and process improvement.• Played a critical role in the merger and acquisition of several businesses: PSS, Moore Medical, MSD.• Relied on for input regarding business strategy of the larger CS department by participating in organization design, budget, staffing, performance, and several other key business areas.• Successfully and consistently planned and managed MMS CS budget, over $20 million per year, consistently met financial targets, identified opportunities, executed cost-saving initiatives $1M year over year.
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Project Manager / Business AnalystMckesson Jan 2010 - Jan 2015Chino, California, United States• Exceeded expectation by leading various projects for Customer Service technology; E1 Upgrade, CRM sourcing, consolidation planning, integrations, flu allocation. Resulted in winning the President’s Club award in 2016.• Responsible for the research, design, implementation, and maintenance of phone related performance metrics for CSRs and center reporting; adherence to schedule, availability, productivity, dashboard, service level and other KPIs.• Created streamlined process for material management team to provide controlled substance reporting to FDA and other business partners for regulatory compliance.• Perform analysis and provide recommendations for center scheduling based on call volume and service level trending.• Designed national CS phone reporting metrics on Cisco Telephony platform; adherence, availability, occupancy, templates, macros, created productivity metrics and reporting tools, developed / launched the national recognition program, analyst on the H1N1 Flu Vaccine Distribution Project; included CDC reporting, analyzing data in SalesForce.com, monitoring service trends on KPIs, developed the Controlled Substance Task Force reporting, other special projects as requested by Directors and VP.
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Customer Service Manager 1Mckesson Jan 2006 - Jan 2010
Ronda Johnson Skills
Ronda Johnson Education Details
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Chaffey College -
Yellow And Green Belt Certified
Frequently Asked Questions about Ronda Johnson
What company does Ronda Johnson work for?
Ronda Johnson works for Mckesson
What is Ronda Johnson's role at the current company?
Ronda Johnson's current role is Director, Workforce Optimization and Business Intelligence.
What is Ronda Johnson's email address?
Ronda Johnson's email address is ro****@****ink.net
What is Ronda Johnson's direct phone number?
Ronda Johnson's direct phone number is +190980*****
What schools did Ronda Johnson attend?
Ronda Johnson attended California State Polytechnic University-Pomona, Chaffey College, The Lean Six Sigma Company.
What are some of Ronda Johnson's interests?
Ronda Johnson has interest in Motorcycling, Cooking, Exercise, Investing, Outdoors, Electronics, Home Improvement, Reading, Music, Sports.
What skills is Ronda Johnson known for?
Ronda Johnson has skills like Leadership, Project Management, Business Analysis, Data Analysis, Team Building, Customer Service, Call Centers, Microsoft Office, Microsoft Excel, Sharepoint, Powerpoint, Microsoft Word.
Who are Ronda Johnson's colleagues?
Ronda Johnson's colleagues are Brenda Lopez, Richard Fay, Carrie Mitchell, Paula Shover, Romario Ramjhattan, Vallakati P, William Gifford.
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Ronda Johnson
Senior Director Of Family Services At Team Luke Hope For Minds. Our Mission Is To Enrich The Lives Of Children With A Brain Injury And Give Hope To Their Families Through Support And Education.Austin, Tx3yps.com, teamlukehopeforminds.org, hope4minds.org
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