Ronda Mitchell Email and Phone Number

Exceptionally dedicated and professional Academic Advisor with a superb record of student support and satisfaction. Expertise in explaining course requirements for programs and transfer requirements to a diverse student population. Highly rated by students for helpfulness and strong impact on their success.● Experienced in professional written and oral communication● Active listener ● Organized, adaptable and flexible with change ● High work ethic and customer service● Excellent problem solving skills● Works well independently and enjoys teamwork● Microsoft Office 365-Word, Excel, PowerPoint, Outlook● Experienced in Webex meetings ● Student management System (EAB Navigate)● Student Information System (Ellucian Banner)● Blackboard Student Portal● Familiar with FERPA● Degree Audit System (Degree Works)

Administrative Assistant III (02/2011-12/2016)Responsibilities:Frontline contact for FRCC Advising department. Managed schedules, appointments, phone calls and assisted students and advisors as needed. Provided technical support to advising staff for programs.Duties:● Managed Front Desk area of advising department which entailed handling student questions and scheduling, answering and redirecting incoming phone calls, staff schedules, maintaining updated documents for students and staff. Addressed general questions and troubleshooting student issues with login to student portal, course access, and issues as needed.● Hired and supervised the student staff for the department. Included reviewing resumes, scheduling and conducting interviews, completing the hiring process with Financial Aid and Human Resources and submitting hiring forms throughout the semester; creating and updating the department training materials.● Managed the SARS scheduling system as SARS administrator for the campus and advising department. Tracked student contacts, managed staff schedules and appointments as well as compiled reports for special programs within the department. ● Managed department supply budget as well as overseeing purchases of supplies, office furniture and equipment.