Director Of Benefits Service Delivery
BUILDING HUMAN CAPITAL AS A DRIVER OF TOP PERFORMING ORGANIZATIONSManagedthe strategic design and execution of all health and wellness benefits (medical, dental, vision, life and disability) for one of the largest private universities in the U.S. with more than 10,000 benefits eligible employees and campuses in NY, Abu Dhabi, United Arab Emeriates, the far East and global satellite campuses. Supported a staff of 13.Re-evaluated and replaced current plans with best-in-class programs and services that optimized care and reduced healthcare costs. Conducted extensive customer service training of benefits service center personnel and served as strategic business partner to 100+ business units for all benefits-related employee relations issues. Developed absent management strategy to lower fast-growing level of employee absenteeism. Implemented a total absence management program (in conjunction with Unum) which significantly reduced overtime. Created best-in-class benefits service center that reduced by over 70% the average wait time for an employee to see a specialist. Signficantly reduced annual expenses by eliminating a benefit enrollment package. Co-developed new NYU campus in Abu Dhabi, United Arab Emirates. Integrated a benefits data warehouse for measuring the effectiveness of new programs. Partnered with UnitedHealthcare to develop a new and improved care coordination unit that provided better advocacy for employees with chronic illnesses.