Ronald Dixon

Ronald Dixon Email and Phone Number

Lifelong Learner and Technology Strategist: passionate about using human-centered IT systems to create value and memorable moments.
Ronald Dixon's Location
United States, United States
Ronald Dixon's Contact Details
About Ronald Dixon

I am a senior IT management professional with over 20 years of technology experience in multiple industries, where I led high-level roles across varied sectors of information services, data, finance, healthcare, education, retail, manufacturing, and arts and entertainment organizations. Progressively, I achieved early success, delivering on responsibilities in strategic IT management and planning, digital transformation, business development, sustainability, and customer service and support. A collaborator by nature, I mentor and coach using innovative modes of thinking, sound business acumen, and decisive leadership and management skills. My goal is to provide inspiration, leading and managing human capital resources to drive business value.

Ronald Dixon's Current Company Details

Lifelong Learner and Technology Strategist: passionate about using human-centered IT systems to create value and memorable moments.
Ronald Dixon Work Experience Details
  • Ronald Mcdonald House Charities
    Director Of Technology
    Ronald Mcdonald House Charities Jan 2023 - Jan 2024
    Chicago, Illinois, Us
    Served as a strategic partner to leadership, managing and directing IT operations, digital transformation, data privacy, and cybersecurity. Document technology vision, roadmap, and enterprise architectural strategies. Organized board meetings, effectively disseminating and presenting strategic information from the CEO and the Executive Leadership Team (ELT):•Provide IT planning to support a $10 million investment to drive health equity growth over 5 years•Strategic business partner and thought leader on digital transformation, compliance, and regulation•Manage IT staff, consultants, and over 50 vendors, providing SaaS and vendor-managed services•Implement SLA’s for IT service deliverables, customer services and support, and systems uptime•Establish cybersecurity best practices, governance, and data privacy guidelines and standards
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  • Nyc Department Of Health And Mental Hygiene
    Senior It Project Manager
    Nyc Department Of Health And Mental Hygiene 2022 - 2022
    Queens, New York, Us
    Supervised the onboarding of all new IT systems, adhering to strict governance, data loss prevention, and HIPAA rules and guidelines. In addition, collaborated with major stakeholders to form a committee for the prioritization and approval of competing resources and IT projects:­•Operated as subject matter expert, creating RFPs, evaluating, and scoping statements of work for vendor, contractor, and partner engagements ­•Managed IT infrastructure and systems deployment according to local and federal cybersecurity remediation policies and procedures
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  • Virginia Union University
    Chief Information Officer
    Virginia Union University 2021 - 2021
    Richmond, Va, Us
    Provide IT leadership in all aspects of technology architecture, security, and systems integration, ensuring technology investments support strategic goals and priorities. Responsible for all functions relating to ERP systems, network availability, accessibility, and the management of all educational technologies. Collaborate with constituents across university divisions and functional operations. Advise the executive team and align IT infrastructure resources with the broader University mission:­•Responsible for all technology activities including management of 13 staff, infrastructure, operations, software, and online services­­•Developed business goals around clear objectives to ensure effective IT management and administration ­­•Served on the President's leadership team, advising faculty, vendors, and partners of strategic and high value-add IT innovations­­•Led academic support data projects, including LMS implementation and integration using middleware to enhance interoperability
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  • Nyc Department Of Veterans'​ Services (Dvs)
    Interim Chief Information Officer
    Nyc Department Of Veterans'​ Services (Dvs) 2018 - 2020
    New York, Ny, Us
    Hired as the Director of Technology Operations, served as Interim CIO overseeing cybersecurity, shared IT services, cloud computing, business intelligence, data analytics, budget and cost control, governance, privacy, continuity of operations, mobility and customer service and support. In addition, drive personalized citizen services, strategic initiatives, risk assessments and project deliverables consistent with organizational goals and commitment to support strategic policy-making:•Managed technology partnership with Syracuse University, Unite US, Northwell Health and the Institute for Veterans and Military Families (IVMF) to implement a $1.5M online care coordination portal and web and database application system that provides personalized citizen services•Right-sourced cloud-based technology, data-lakes, data-warehouse, and data-marts•Performed business intelligence through data-analyses, data-visualization and dash-boarding•Steered enterprise IT architecture, network infrastructure model, cyber-security concept, and web development and maintenance•Directed budget appropriations in a sustainable manner to support various lines of business
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  • Refinitiv, An Lseg Business
    Senior Product Engineer
    Refinitiv, An Lseg Business 2018 - 2020
    London, England, Gb
    In 2018, a Blackstone M&A, spun off the Financial & Risk unit of Thomson Reuters to form Refinitiv Inc, an LSEG company. In this role, I managed and ensured consistency, aligning implementation and support processes of new hardware, software, and communicate status of existing systems. Championed the development and deployment of new or improved workflows, in order for the company to optimize use of the resources needed to support or enhance the delivery of products and services to customers within agreed service levels:•Reduced incident rates and worked with technical services to improve recovery times. •Ensured that all aspects of operability are delivered as part of the implementation process. •Streamlined the full compliance of SOP's and best practices by developing close relationships with various operational, project, development, and product teams.•Managed a highly motivated and service focused implementation support team.
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  • Thomson Reuters
    Senior Support Engineer
    Thomson Reuters 2000 - 2018
    Toronto, On, Ca
    Over several mergers and acquisition (M&As) starting with DigiTrade Inc., ILX Systems Inc., Thomson Financial Inc., and Thomson Reuters Inc., I led second-level and third-level support to internal and external stakeholders (banks and market data professionals) and 3rd party engineers with regard to the company products and wealth management data services, and interact with customers to resolve complex issues. In addition, performed customer site maintenance and repair activities. In this role, I leveraged innovative technologies to ensure global consistency of support tasks:•Provided engineering expertise on several complex products. Interface with product support groups and development groups. •Performed customer site break fix activities remotely or dispatch full time on-site, using innovative methodologies and tools. •Provided support for alpha and beta programs and third-level support for problem resolution, including reproduction of customer issues.•Acted as experts in their areas to provided high quality advice about the products assigned to internal stakeholders and 3rd party engineers. •Maintained awareness of relevant technical and product trends through self-learning/study, training classes and job shadowing.•Maintained site documentation and provided feedback to development and quality assurance teams. •Provided technical training to both front line support teams and 3rd party engineers•Escalated major, elusive or recurrent issues that affect customer satisfaction •Supported pre-sales teams in demonstrations, and provided advice on architectural design, functionality and integration aspects
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  • Nyc Department Of Education
    Director Of Information Technology
    Nyc Department Of Education 2015 - 2017
    New York, Ny, Us
    Duties included enterprise IT management, strategic planning and transformation in supporting the operations of the Division of School Facilities and the NYC Department of Education and its mission to ensure the safe and efficient learning experience of more than one million school children. Performed supervision of all technology systems and services, and led a 12-member team in supporting the activities of a Project Management Office (PMO).
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  • St. John'S University
    Technology Integration Project Manager
    St. John'S University 2007 - 2014
    Queens, Ny, Us
    As part of the PMO and IT Leadership teams, I was responsible for designing and developing business applications and innovative solutions with key performance indicators (KPI) to measure impact of technical changes, track project resources, daily operational issues, and to provide regular status updates. Applied business intelligence to project management in creating customized solutions applicable to the needs of students, faculty and administrators.
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  • Apollo Theater
    Director Of Information Technology
    Apollo Theater 2005 - 2007
    New York, New York, Us
    Responsible for managing all aspect of IT operations, including telecommunication, networking, infrastructure, security, IT service desk, end-user support, and the budgeting and forecasting of technical needs. Served as member of the Executive Leadership Team as subject matter expert, advising and advancing IT policies and procedures while managing current and future technology requirements during a $65 million capital restoration to improve business operations and programming.
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  • Carnegie Hall
    Technical Analyst
    Carnegie Hall 1999 - 2005
    Us
    Performed help-desk and desktop support services for more than 250-member staff. Managed and supported network and telecommunication infrastructure systems that included a Cisco network architecture, Avaya PBX, Sun Solaris/UNIX call manager, Novell Server, and Microsoft Windows Exchange Email Servers and Checkpoint Firewall. In addition, setup and managed distance learning series and broadcast major concert event via satellite, over the air, and Internet.
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  • United State Navy
    Aviation Specialist
    United State Navy 1994 - 1997
    View

Ronald Dixon Skills

Cisco Nexus Stakeholder Management Market Ibm Pmo Service Desk End To End Solutions Community Students Jira Agile Methodologies Mentoring Toad For Oracle Network Topology Vector Design Desktop Computers Sms Routers Content Delivery Resolve Powerpoint Uptime Oracle Application Express Swimming Migrating Sun Microsystems System Data Systems Crystal Reports Dmz Csu/dsus Ethernet Strategies Itil Process Implementation Disk Policy Cctv Cisco Ios Sla Scripting Sco Unix Vpn Documentation Project Management Rigorous Barracuda Spam Firewall Hardware Information Technology Telecommunication Systems C Business Development Communication Brooklyn Modeling Implementer Hl7 Tcp Consolidating Executive Reports Bulletin Boards Netbeans Tandberg Backup Solutions Symantec Marketing Change Management Dsl Sqlloader Catalyst Ultra Static Services Cloud Computing Responsibility Multimedia Emergency Notification Customer Experience Banners Project Teams Policies And Procedures Firewalls Vlan Ticketing Subversion Google Groups Active Directory Schemes Solarwinds Microsoft Word Call Accounting Highlighting Owa Css Trading Software Development Queens Office Operations Apple Mac Os Help Desk Support Infrastructure Expenses Oracle Database Novell Finance Access Control Wins International Law Pbx Sparc Wan Intuity Coaching Business Technology Track It Crm Keys Modems Sharepoint Linux Salesforce.com Approvals Workflow Methodology Data Center Web Content Outages Networking Local Area Network Rip Switches Snort Reports Red Hat Linux Xml Budget Management Pl/sql Lenel Disaster Recovery News Solution Cloning Product Development Alcatel Systems Analysis Notification Customer Relations Organizer Voip Cisco Call Manager Fix Protocol Network Infrastructure Event Planning Erp Tftp Logic Programming Putty Snmp Xpath Digital Signage Project Planning Database Design Servers Presentations Ipx/spx Sharepoint Designer Cisco Technologies Portals Vectors Sourcing Microsoft Sql Server Scala Oracle Technical Direction It Operations Network Communications Structural Engineering System Maintenance Oop Libraries Budgets Public Administration Coordinated Deliveries Schema Databases Returns Windows Server Citrix Checkpoint Nortel Vendors Sales System Upgrades Veterans Honorable Discharge Front End San Acd Frame Relay Ceridian Computer Science Nokia Aggregate Security Customer Facing Key Performance Indicators Microsoft Cluster Integration Sop Isdn It Strategy Jsp Market Data Extron Crestron Blackboard Telecommunications Wireshark Strategy Circuits Internet Protocols Microsoft Office Microsoft Excel Multi Talented Spread Nas Sftp Customer Service Solaris Integrator Remote Access Stakeholders Nmap Call Centers Analysis Software Licensing Root Social Media Ars Kickstart Dns Operating Systems Dissemination Applications St. John Site Administration Siebel Business Analysis System Administration Clonezilla Dell Computers Html Apollo Microsoft Project Project Ftp Tape Classroom Programming Concepts Unix Micros Netbackup Tcpdump Audix Aggregation Technology Management Navy New York Hp Ux Dump Exercising Eclipse Bmc Patrol Java Call Management Telephony Deployed Ospf Compliancy Wireless Ease Raiser's Edge Brokerage Layer2 Acceleration Data Mapping Nfs Work Ethic Theatre Reuters Database Triggers Odyssey Nds Technical Services Management Human Capital Public Relations Hardening Contractors High Impact Quarterly Reviews Xhtml Data Backup It Service Management Leadership Data Storage Information Systems Sql*plus Execution Financial Forecasting Res Tripwire Smtp Foundation Technology Applications Business Services Voice Diplomacy Windows 2000 Uml Tcp/ip Live Communication Server Apache Agreement Snoop Technical Documentation Tables Forensic Analysis Intelligent Agents Point Of Contact Qualitative Research Enterprise Software Virtual Fox Compaq Athena Sna Internet Security R&d Ppp It Management Concepts Terminals Jquery Schedules Strategic Planning Cost Savings Customization Operations Dtd T1 Cms Avaya Technologies Business Intelligence Technical Support Technology Integration Igrp Tape Backup Wifi Supports Software Development Life Cycle Pxe Technical Acumen Data Migration Dhcp Multicast Virtual Teams Executive Management Raiser's Edge Database Cisco 6500 Jsf Microsoft Exchange Electronics Visio Cisco Voip Software Lenovo Definity Bugzilla Eigrp Business Process Javascript Sniffer Product Demonstration Magicians Coordinate

Ronald Dixon Education Details

  • Brooklyn College
    Brooklyn College
    Information Systems
  • St. John'S University
    St. John'S University
    Public Administration
  • St. John'S University
    St. John'S University
    Computer Science

Frequently Asked Questions about Ronald Dixon

What is Ronald Dixon's role at the current company?

Ronald Dixon's current role is Lifelong Learner and Technology Strategist: passionate about using human-centered IT systems to create value and memorable moments..

What is Ronald Dixon's email address?

Ronald Dixon's email address is rn****@****hoo.com

What is Ronald Dixon's direct phone number?

Ronald Dixon's direct phone number is +141065*****

What schools did Ronald Dixon attend?

Ronald Dixon attended Brooklyn College, St. John's University, St. John's University.

What are some of Ronald Dixon's interests?

Ronald Dixon has interest in Football, Serving An Advisory Board, Exercise, Sweepstakes, Nascar, Home Improvement, Reading, Gourmet Cooking, Watching Auto Racing, Sports.

What skills is Ronald Dixon known for?

Ronald Dixon has skills like Cisco Nexus, Stakeholder Management, Market, Ibm, Pmo, Service Desk, End To End Solutions, Community, Students, Jira, Agile Methodologies, Mentoring.

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