We’re on a mission to empower customers to feel good and make hearing easy. Over 48 million Americans currently experience hearing loss and 80% of them do nothing about it. We want to change that… we stand united in our belief that people should be able to hear life to the fullest, without compromising their lifestyle, appearance or finances.

Manage team and portfolio of clients to enable best-in-class email programs, tying into other digital marketing efforts. Collaborate with and guide clients' marketing teams around Best Practices, segmentation, deliverability and execution to support acquisition and CRM efforts.Leverage the full suite of Zeta services to grow accounts and drive better coordination within clients' organizations.

*Manage West Coast client base and account teams - Maintain and grow relationships with global accounts, including managing database and marketing efforts for a single client with +1B records - Strategic development, account planning and communication strategy* Contract negotiations and management* Partner relationships* Internal mentoring and development of staff* Collaboration with support and product teams to influence innovation and streamline support* Best Practice development and knowledge sharing*Manage Global Production Team supporting clients to execute email campaigns - Maintain operational excellence and work with Senior Managers to develop efficient and repeatable processes*Forecasting/ budgeting

*Manage staff and multiple account teams consisting of Account Directors, Senior Account Managers and Account Managers to partner with a variety of clients across verticals. *Own strategic client relationships with leading retail, travel, technology and communications companies and lead account teams in developing, executing and optimizing marketing programs. *Work with sales teams to play a leading role in new business opportunities.*Coordinate with internal corporate teams to prioritize investments in clients as well as internal systems to drive efficiencies of platform.*Deliver information to clients and internal stakeholders on email marketing Best Practices. *Define, create and revise company policies to effectively service accounts and drive the development of junior staff.* Manage forecast and P&L for book of business in excess of $10M annually.

• Assist clients in defining marketing strategy, designing marketing programs and analyzing/evaluating the effectiveness and ROI of all programs• Manage service team to meet and exceed client expectations/goals • Provide industry insight and Best Practices information• Lead client strategy review sessions• Develop new technical solutions to enhance email platform for client-specific needs

• Sole contact for Johnson & Johnson, Gillespie Healthcare & MarketSource agencies to design, execute and analyze email marketing campaigns• Primary client & agency contact responsible for maximizing relationships to meet all clients' goals and recognizing their lifetime value for the company• Managed e-marketing campaigns & projects focused on acquisition & retention from concept to execution and through ROI analysis• Responsible for ‘penetrating & radiating’ within existing accounts to cross/upsell at Senior levels• Used in pre-sales role to facilitate closing of new business• Developed and delivered ‘webinars’ and articles on eMarketing• Interfaced with cross-functional departments (Product Management, Engineering, Marketing) to become the internal voice of the client and help drive direction of new releases• Developed template for and relationships for online coupon execution and redemption reporting

• Best in region for sales in Oct & Nov 1999 & Feb 2000• Top 20 in company for sales in 1999• "Cradle to grave" ownership of strategic accounts• Clients included: Yahoo, eBay, USWeb & AMD