Ron Dull Email and Phone Number
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Highly customer experience (CX), business development, sales, client relations, consulting, marketing, M&A & analytics leader with proven track record for consistently achieving success. Successfully led P&L and sales of portfolios of over $500M in annual revenue and growth of 25%+ annually over extended periods. An extensive background in:- developing and executing business/sales strategies to increase company revenue and market share- operating, selling and improving large scale CX operations & technology programs- building and managing large scale organizations- managing large scale transformation and operations- developing and executing strategic business and M&A plans
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President & CeoSenture, Llc Nov 2022 - PresentLondon, UsLead Senture, LLC, a Teleperformance Company, and Teleperformance Government Services, a major provider of citizen and customer care business process outsourcing (BPO) services and related technology and other BPO services to the federal government, state governments, healthcare industry and other commercial industries.
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Advisory Board MemberArenacx Mar 2022 - Oct 2022Raleigh, North Carolina, UsProvide Business Process Outsourcing (BPO), Customer Experience (CX), Contact Center, Strategy, Sales, and various other relevant industry insights and advice to the CEO, Board of Directors, Officers, and Company Leadership to assist with the success and growth of the organization. -
Founder & Managing DirectorLookout Advisors Llc May 2009 - Oct 2022Cincinnati, Ohio, UsFounder and Managing Director of Lookout Advisors LLC, a customer experience (CX) management consulting firm specializing in key domain areas to accelerate revenue growth, improve the bottom line and significantly enhance the strategic capabilities and customer relationships of client organizations. Lookout Advisors leverages experience in consulting, outsourcing, technology, CRM, M&A and professional services, as well as the experience and skills of a close network of consulting partners. Lookout Advisors specializes in: • CX and customer relationship management (CRM) -- strategy, technology, operations (sales, customer service, technical support) • Technology & outsourcing strategy, selection, implementation and management • M&A strategy, due diligence and integration -
Senior Vice PresidentSitel Jul 2016 - Jul 2017Miami, Fl, UsSENIOR VICE PRESIDENT, RETAIL, TRAVEL, PRODUCT, AUTOMOTIVE & ENERGY VERTICALLed sales, client relations and P&L of Sitel's overall portfolio of business serving the Retail, Travel, Hospitality, Consumer Products, Automotive, Energy and related industry verticals. Services included large-scale, outsourcing solutions (customer care, sales, technical support), as well as related technology, analytics and consulting services. Services delivered from an extensive network of North America, Latin American, Europe and Asia based operating locations. Led sales of new logo clients, managed delivery & growth of services to existing clients, and provided overall industry thought leadership and strategic planning. -
Senior Vice PresidentSutherland Global Services Feb 2012 - Jul 2016Pittsford (Rochester), Ny, UsSENIOR VICE PRESIDENT OF RETAIL, CUSTOMER MANAGEMENT AND ANALYTICSLed sales, client relations, marketing, strategy and P&L of Sutherland's overall portfolio of business serving the Retail, Internet and Consumer Products Goods industry verticals. Services included large-scale, technology-enabled outsourcing, technology, content management and back office outsourcing, as well as analytics, consulting and research. Services delivered from an extensive network of North America, Latin American, Europe, Middle East and Asia based personnel and operating locations. Led sales of new logo clients, managed delivery & growth of services to existing clients, and provided overall Retail thought leadership, strategic planning and marketing guidance.Led Sutherland's overall extensive portfolio of Customer Management services (i.e., customer care, sales, technical support and other front office services) across all industry verticals and clients. Led Sutherland's portolio of analytics serivces, including analytics related to customer experience, retention, sales, marketing, merchandising, risk management and collections. Led Sutherland's Government vertical on an interim basis. -
Vice PresidentConvergys May 2002 - May 2009VICE PRESIDENT, RELATIONSHIP TECHNOLOGY MANAGEMENTResponsible for business strategy, M&A planning & integration, program management and alliance partnerships. Led planning and integration of Convergys' acquisition of Intervoice, a public technology company provider of CX and related technology solutions.VICE PRESIDENT, CLIENT PORTFOLIO & BUSINESS UNITLed sales, client relations and P&L of Government, Transportation & Travel vertical. Stood up new Convergys subsidiary. Transformed and "turned around" performance of existing client programs, signficantly increased client satisfaction and won new business. Based on success, asked to lead one of Convergys' largest industry vertical portfolios of Media & Entertainment industry clients.SENIOR DIRECTOR, BUSINESS TRANSFORMATIONLed sales and transformation initiatives of large-scale outsourcing, technology and professional services engagements. Provided strategic direction and leadership for transformation, technology automation, operational optimization, revenue generation and large scale implementations.
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Vice President, Professional ServicesBluespring Software Mar 2001 - May 2002Cincinnati, Ohio, UsEstablished services to deploy Bluespring’s billing, customer care, provisioning and workflow software to telecommunications and other companies. Hired to “turnaround” prior team and lead significant growth. Developed comprehensive methodology and tools to enable predictable and reliable projects. Established partnerships with “Big 5” and niche consulting firms. Developed training to ramp new personnel and partners. Grew on target with plan to 15 personnel within three months. Developed long-term staffing plan mapped to client acquisition that formed basis of company-wide growth model and strategy. Successfully presented methodology to existing and potential clients and investors, including professional services experts. Established partnerships with senior leadership at four partner firms, resulting in a number of client sales leads. -
Senior ManagerAccenture Jun 1990 - Mar 2001Dublin 2, IePioneered major strategy and implementation engagements related to CX, CRM and technology. Directed development of related opportunities within the Products industry. Initiated the CX/CRM Technology Community of Practice to build the firm’s capabilities. Sold and managed large, complex CX strategy & technology engagements (of one or more years) in five Fortune 500 companies. Assisted in the selling and/or delivery of CX projects at over 25 other clients. Increased the CX/CRM skills and experience of over 120 personnel.
Ron Dull Skills
Ron Dull Education Details
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University Of Southern CaliforniaM.S. -
The Ohio State UniversityB.S.
Frequently Asked Questions about Ron Dull
What company does Ron Dull work for?
Ron Dull works for Senture, Llc
What is Ron Dull's role at the current company?
Ron Dull's current role is Senior Business Services & Customer Experience (CX) Executive.
What is Ron Dull's email address?
Ron Dull's email address is ro****@****ors.com
What is Ron Dull's direct phone number?
Ron Dull's direct phone number is +151323*****
What schools did Ron Dull attend?
Ron Dull attended University Of Southern California, The Ohio State University.
What are some of Ron Dull's interests?
Ron Dull has interest in Education.
What skills is Ron Dull known for?
Ron Dull has skills like Outsourcing, Crm, Strategy, Program Management, Business Process Improvement, Management, Leadership, Professional Services, Business Transformation, Vendor Management, Strategic Planning, Contact Centers.
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