Ronald Eberhard

Ronald Eberhard Email and Phone Number

Information Technology Department Manager @ L.M.S. Technical Services
Coram, NY, US
Ronald Eberhard's Location
Coram, New York, United States, United States
Ronald Eberhard's Contact Details

Ronald Eberhard work email

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About Ronald Eberhard

Accomplished Information Technology Leader with over 20 years of success building and transforming high performance teams while developing and executing strategic vision in support of enterprise business goals. Consistently exceeds customer expectations, successfully manages projects, identifies and implements proactive improvements/efficiencies and reduces costs.IT Leader | Team Building & Development | Project Management | Productivity & Process ImprovementEmail: RonEberhard@Hotmail.comDemonstrated ability to continually deliver mission-critical results for Support Services industry. Creates strategic alliances with cross-functional teams that effectively align with and support business initiatives. Builds and retains high performance teams by hiring, developing, mentoring and motivating skilled professionals. Significantly increases client satisfaction by cultivating and managing relationships and maximizing service delivery efficiency. Develops standards and implements best practices that dramatically increases up-time and system reliability.CORE COMPETENCIES:• Team Leadership, Coaching & Mentoring• Strategic Planning• Continuous Improvement• Organizational/Business Development• Performance Metrics• Project Management• Process Optimization/Efficiencies• Client and Vendor Relationships• Financials/BudgetingACCOMPLISHMENTS:o Transformed underperforming operation into world-class IT service delivery team & produced best metrics in company historyo Cut operating costs by $2M annually through printer consolidation, wireless clean up/optimization & self-maintainer programo Reduced procurement time from 6 to 8 weeks to 2 days, 96% of the time, by implemented e-commerce order systemPlease contact me at 631-356-4801 or RonEberhard@Hotmail.com to discuss opportunities.

Ronald Eberhard's Current Company Details
L.M.S. Technical Services

L.M.S. Technical Services

View
Information Technology Department Manager
Coram, NY, US
Website:
lmstech.com
Employees:
45
Ronald Eberhard Work Experience Details
  • L.M.S. Technical Services
    Information Technology Department Manager
    L.M.S. Technical Services
    Coram, Ny, Us
  • Independent Contractor
    Information Technology Leader
    Independent Contractor Jan 2019 - Jul 2020
  • Custom Computer Specialists
    Service Desk Senior Manager
    Custom Computer Specialists Jul 2018 - Jan 2019
    70 Suffolk Court, Hauppauge, Ny
    Leading the professional services transformation of the Managed Services division, reporting to the Vice President of IT Operations, Staffing and Healthcare Services. Manage all IT support functions and single point of contact for escalations for 24x7x365 Managed Services division. Oversee all ITIL-service delivery and end-to-end professional services performance. Established KPIs to monitor success and continuously evaluate customer feedback to enhance model on an ongoing basis. Pivotal in entire sales cycle including writing proposals and pricing solutions. Supported industries include Health Care, State & Local Government, Education and Corporate. Managed 20 staff members supporting 74 locations and ~$5M budget.ORGANIZATION TURNAROUNDTook over Managed Services division turning it around into a streamlined, skilled and sustainable organization.CUSTOMER-FOCUSEDIncreased customer satisfaction rating to 4.8/5 points by improving customer service and reengineered staffing model.EFFICIENCY DRIVERDrove Managed Services process efficiencies to lowest average open ticket counts in a 18-month period, reducing number of tickets by 73%.MANAGED SERVICES EXPERTCreated Managed Services proposal/RFP response template and pricing methodology – resulting in the largest Managed Services contract in company history – $1M.GROSS MARGIN GAINSDeveloped new Managed Services pricing strategy – increasing gross margin 30%.SLA EXPERTIncreased SLA compliance by 20% within three months, while reducing open, aging tickets to meet SLA compliance after developing new Service Desk policies/procedures holding the team accountable with metrics.
  • Custom Computer Specialists
    Service Desk Manager
    Custom Computer Specialists Aug 2016 - Jul 2018
    70 Suffolk Court, Hauppauge, Ny
  • Time Inc.
    Project Management - Contractor
    Time Inc. Apr 2015 - Jul 2016
    225 Liberty Street, Nyc
    Provided project leadership, technical guidance, team performance, quality assurance and management reporting throughout the project life cycle of Time's NYC HQ IT desktop asset relocation and monitor replacement project.• Successfully relocated 4,000+ users IT related assets• Minimized user downtime by mitigating potential issues and affecting sound decisions as issues arose• Implemented corrective actions to alleviate future risks due to vendor performance issues
  • Network Outsource
    Service Delivery Manager
    Network Outsource Jul 2014 - Mar 2015
    New Hyde Park, Ny
    Assisted in management of Service Delivery operations while company went through a restructuring phase to ensure timely service and customer satisfaction was maintained. Assumed ownership and accountability to expedite timely resolution to aged issues, reduced outstanding Field Service and Help Desk requests, and analyzed operational data and procedures to develop and implement efficiencies, improve overall performance and customer satisfaction.• Reduced outstanding Field Service requests by 57% and Help Desk requests by 32% within 3 weeks• Created IT & Sales dashboards for staff to monitor, report on and address KPIs to drive excellence and service• Analyzed metrics data and procedures allowing implementation of refined and new organizational and customer service efficiencies• Conceptualized and created revenue generating proposal and presented to the owner and Director of IT
  • Cablevision
    Field Service Senior Manager
    Cablevision Apr 1997 - Aug 2013
    Long Island, Bronx, Brooklyn, Westchester And Connecticut
    Providing desktop support and project management for Cablevision entities in Long Island, Bronx, Brooklyn, Westchester and Connecticut, reporting to the Sr. Director of End User Computing Services. Business units supported: Optimum Cable, Lightpath, Madison Square Garden, Knicks basketball, Rangers hockey, Radio City Music Hall, AMC Networks and Newsday. Managed 25 geographically dispersed employees/15 contractors supporting 62 locations/10,000+ users ~$5M budget.During my tenure, I lead the following functional areas: Desktop Support, Service Desk, Project Management, Asset Management, Change Management, Procurement, White Glove C-Level Support and Mergers and Acquisitions• Supported CEO office and home technology – reduced travel related issues 92% and office/home issues 87% through proactive support• Created departmental metrics/KPIs to track performance and identify improvement areas• Reduced desk side visits by 45%+ through increased remote support• Earned 'Pride in Performance Award' by identifying problem trend then reducing incident 68% in 3 weeks• Condensed 285 printers to 28 and implemented automated ticketing - saved $600K+ first year, maximized uptime and reduced Help Desk calls by 78%• Wireless Device Clean Up/Rate Optimization - resulted in ~$1M savings 1st year and estimated $225K each additional year through rate plan optimization• Implemented Dell and Apple Self-Maintainer program - staff trained and certified to perform warranty repair – improved uptime to 94% within 1 day - generated ~$500K annually• Managed Call Center PC reimage/replacement, PC Refresh and new Call Center build out projects• Key project manager in upgrading 14,000 units from Win XP to Win 7 and Win 8.1• Managed deliverables on O365 e-mail conversion - Introduced ‘zero-touch’ PC readiness solution saving ~4,400 man hours• Managed deliverables for systems integration and support transition for acquisitions of Rainbow, Bresnan Communications and Clearband/OMGFast!
  • Eberhard Group, Inc
    Office Manager
    Eberhard Group, Inc 1987 - 1996
    Hauppauge, Ny
    Responsible for all aspects of the successful operation and administration of the office.

Ronald Eberhard Skills

Business Development Management Team Leadership Team Building Vendor Management Leadership Solution Selling Account Management Direct Sales Cold Calling Salesforce.com Sales Operations Customer Retention Customer Service Process Improvement Strategic Planning It Service Management It Service Delivery Project Management It Management Business Process Improvement Strategic Communications Innovation Information Technology It Strategy Strategy Troubleshooting Remote Troubleshooting It Hardware Support Hardware Wireless Routers Wireless Cloud Computing Networking Software Documentation Software Installation Remote Desktop Customer Satisfaction Call Centers Analysis Team Management Telecommunications Coaching Coaching Staff Lifestyle Coaching Customer Experience Voip Technical Support Managed Services System Administration

Ronald Eberhard Education Details

  • Long Island University, C.W. Post Campus
    Long Island University, C.W. Post Campus
    Business Management

Frequently Asked Questions about Ronald Eberhard

What company does Ronald Eberhard work for?

Ronald Eberhard works for L.m.s. Technical Services

What is Ronald Eberhard's role at the current company?

Ronald Eberhard's current role is Information Technology Department Manager.

What is Ronald Eberhard's email address?

Ronald Eberhard's email address is rh****@****ail.com

What is Ronald Eberhard's direct phone number?

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What schools did Ronald Eberhard attend?

Ronald Eberhard attended Long Island University, C.w. Post Campus.

What are some of Ronald Eberhard's interests?

Ronald Eberhard has interest in Social Services, Children, Civil Rights And Social Action, Disaster And Humanitarian Relief, Health.

What skills is Ronald Eberhard known for?

Ronald Eberhard has skills like Business Development, Management, Team Leadership, Team Building, Vendor Management, Leadership, Solution Selling, Account Management, Direct Sales, Cold Calling, Salesforce.com, Sales Operations.

Who are Ronald Eberhard's colleagues?

Ronald Eberhard's colleagues are Greg Lee, Jean Souza, Christopher Andreo, Kay Zak, Larry Shulman, Rosalinda Fatima, Kay Zak.

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