During my tenure as an IT Graduate Trainee at Goodman Fielder International, I honed a diverse set of IT skills, showcasing proficiency in tasks such as creating and managing machines and users in Active Directory, ensuring seamless network accessibility. My responsibilities extended to remotely assisting users, encompassing password resets and providing support from home. A significant aspect of my role involved leveraging physical access control to regulate user permissions. My proficiency in MS 365 has expanded, demonstrating adeptness in combining Excel and SQL, and troubleshoot account related issues. Beyond software expertise, I gained hands-on experience in CCTV maintenance and computer repair, encompassing both hardware and software support. Collaborating closely with the financial team, I played a pivotal role in daily operations, month-end, and year-end tasks, deepening my understanding of SYSPRO ERP. This multifaceted experience has equipped me with a robust skill set and a strategic approach to IT solutions.

As a Mastercard Support Admin at Vodafone Tamavua Headquarters, I excel in providing exceptional customer service and solving complex Mastercard-related queries. With expertise in Microsoft Office products, I'm able to collaborate effectively with businesses and ensure their needs are met.