Results-driven professional with 20 years’ experience managing high-volume call center operations.Excellent problem-solving skills and a strong orientation in customer service/ satisfaction. Able towork under pressure in fast-paced, time-sensitive environments. Experienced in analyzing andstreamlining product delivery systems to increase productivity, quality and efficiency. Proven abilityto manage projects from planning through execution and completion. PC proficient in Microsoft officeapplications with extensive knowledge of system capabilities.
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Camp ManagerCampmanager Jun 2017 - Sep 2017Kananaskis, AbVault Toilet CleaningLitter Picking/ garbage and recyclingSite Cleanup (making sure sites are free of garbage, clean fire pits and safe/ ready for next campers)Fire Pit Cleanup (shoveling soot, removing trash and raking around pit)Minor Maintenance (replace posts, electrical plugs, water taps etc)Revenue Collection (collecting envelopes, ensuring credit/ debit cards are processed and follow up if payment issues occur)Compliance (drive by checks to make sure campers are paid and complying with rules and regulations)Public Relations and Public SafetyLoading and Selling FirewoodOccupancy Reporting -
Project ManagerIntuit Aug 2016 - Nov 2016Edmonton, Canada AreaI was assigned to the Small Business Group Team who is responsible for for the development of the content program to 7 different world markets.Build and Maintained SmartSheet Database for 7 world Market TribesTracked non project timeCreated efficient team meetings by grouping tasks by priority, Manage requirements to deliver business valueControl end-to-end change processes -
Project Coordinator / Close Out ManagerJacobs Jan 2012 - Mar 2016Calgary, Canada AreaThe practice of project close-out finalizes all project activities completed across all phases of the project to formally close the project and transfer the completed or cancelled project as appropriate. The purpose of project closeout is to assess the project, ensure completion, and derive any lessons learned and best practices to be applied to future projects. However, in multi-phase projects, the close-out practice may be applied at various stages of the project; upon deliverable completion, upon phase completion, upon iteration completion, at designated times during the project's life, or at whatever other juncture represents a completed segment of project work. Applying the close-out practice in this manner closes out only the portion of the project scope and associated activities applicable to that portion of the project. -
Senior Administrative LeadJacobs Engineering Feb 2012 - Nov 2012CalgaryLead a 9 member Admin Team to support the Project Managers while I supported the Senior Management Leadership• Executive Assistant for Senior Management• Strong Knowledge Jacobs Information Management System. ( Lotus Notes)• Compile, review, and analyze data, design processes to enhance work flow.• Set up and maintain project files. • Prepare meeting notes, review drafts and finish documents for issuing.• Created MPG Onboarding Handbook.• Managed Expense Report System for Project Managers.• Managed and approved timesheets and overtime authorizations.• Strong administrative and business operations knowledge.• Compile and generate reports, statistics, timelines, tables, graphs, correspondence and presentations.• Responsible for assigning work and overseeing progress of all admins for the Multiple Project Group.• Coordinated yearly performance appraisal program.• Coordinated the Safety Training Compliance. -
Special Ops Team ManagerAdt Security Services Nov 1997 - Jan 2012615-18Th Street Se, Calgary• Involved in the initial development of the Quality Assurance Program in the Calgary CMC.• Involved in the hiring of Quality Assurance Auditors.• Managed Calgary operations which involved the supervision of 150 call center operators on average per shift.• Monitored real time performance data and created reports to Management and Corporate on a daily basis.• Developed training and reference Manual for Operations Supervisors.• Liaise between call center and technical support as well as sales and service departments.• Provided training to new and existing employees on rollout of new internal software application. • Ensure proper adherence to company policies and procedures.• Responsible for customer conflict resolution.• Responsible for coordinating smooth operations in an emergency and high risk environment.• Monitored server performance and Dictaphone equipment
Ronelda Dancer Skills
Ronelda Dancer Education Details
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General Management -
Bow Valley CollegeBusiness -
Bow Valley CollegeNursing -
Crescent Heights High SchoolRegular/General High School/Secondary Diploma Program
Frequently Asked Questions about Ronelda Dancer
What is Ronelda Dancer's role at the current company?
Ronelda Dancer's current role is Camp Manager at Okanagan Lake Provincial Park Campground.
What schools did Ronelda Dancer attend?
Ronelda Dancer attended University Of Calgary, Bow Valley College, Bow Valley College, Crescent Heights High School.
What are some of Ronelda Dancer's interests?
Ronelda Dancer has interest in Family, Riding, Self Development, Golfing, Gwt And My Havanese Dogs (3).
What skills is Ronelda Dancer known for?
Ronelda Dancer has skills like Customer Relations, Coaching, Alarms, Alarm Systems, Customer Service, Troubleshooting, Supervisory Skills, Operations Management, Management, Team Building, Budgets, Contract Negotiation.
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