KEY RESPONSIBILITIESTEAM MANAGEMENTLead, mentor, and manage the debtors team, providing guidance and supportACCOUNTS RECEIVABLEMonitor and manage the accounts receivable ledger, ensuring accuracy and completenessReview and assess credit limits for new and existing clientsIssue client invoices promptly and accuratelyCOLLECTIONSImplement effective debt collection strategies and processesContact clients regarding overdue payments through phone, email, or other communication channelsNegotiate payment terms and arrangements, if and when necessaryDISPUTE RESOLUTIONInvestigate and resolve any disputes or discrepancies related to invoices or paymentsCollaborate with relevant departments to address client concerns and find suitable resolutionsREPORTINGGenerate regular reports on accounts receivable status, aging analysis, and collection effortsProvide insights to the finance team on trends and areas for improvementRELATIONSHIP MANAGEMENTFoster positive relationships with clients, addressing their inquiries and concerns professionallyCollaborate with the sales team to ensure alignment on client accounts and payment statusesPROCESS IMPROVEMENTContinuously review and enhance debt collection processes for efficiency and effectivenessIdentify opportunities to streamline invoicing and payment proceduresCOMPLIANCEEnsure compliance with company policies, accounting standards, and relevant regulationsMaintain accurate records of all debt collection activities