Ronel Steynberg Email & Phone Number

Wellington, Wellington Region, New Zealand

NEW BUILDING SALES CONSULTATN 03/2022 to CURRENT Versatile | Wellington • Selected correct products based on customer needs, product specifications and applicable regulations.• Engaged with customers to effectively build rapport and lasting relationships.• Solved customer challenges by offering relevant products and services.• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.• Monitored service after sale and implemented quick and effective problem resolutions.• Set and achieved company defined sales goals.• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.• Achieved or exceeded company-defined sales quotas.• Built relationships with customers and community to promote long term business growth.

Lower Hutt

* Key member of the Senior Leadership team of homes.co.nz since founding in 2015. Company grew from nil to $6m revenue p.a. and 3000 customers/1m users over that time.* Responsible for planning and implementation of robust Customer Support System and Process for both sets of user communities for homes.co.nz* Implemented and managed Customer Support team and Systems to handle an average of 3000 tickets(emails) per month* Conducted Quarterly and Annual performance reviews for direct staff* Spark Voip Call system ownership to manage incoming calls and set up an out of office processes* Maintained an average of 88% Customer Satisfaction Rating with 99% Service compliance.* Grow and coach the Customer Support Team as demand requires to ensure good relationships and growth to meet company growth and targets* Set up Subscription payment and billing system with integrations between CRM and accounting software* Contribute to the ongoing development of the website, products and services, including prioritization of feature creation and other improvements to the website* Managing online marketing product design, delivery and billing and reporting* Problem-solve and analyze complex datasets, to address internal and external queries or improve services* Coach sales team on lead generation, pitch development and customer relationship management.* Served as an escalation point from the sales team to help close difficult sales* Meet with Customers when required to build relationships and problem-solve any issues in regard to data feeds or feature requirements* Recently added property data acquisition and supplier management to responsibilities* Assisting with the transition to Trade Me ownership, including the adoption of internal Trade Me processes and other requirements

Wellington & Wairarapa, New Zealand

Project and Key initiative progress reporting to Senior Leaders and Board membersBusiness Process improvement champion through innovation and changeEngagement with all facets of the business from Senior Leadership, Business Managers to field engineers.Assisting with the delivery of a number of technology-enabled change programs User testing and data integrity analysis on customer engagement model through a market-leading customer portalPrincipal project member on the roll-out of a new cloud based field-force management & scheduling solution from Click SoftwareBusiness progress reporting and testing on Qlikview BI reporting toolPronto expert in regard to system integration and data reporting to business and customersBack office Process change and analyst principal in relation to change management, intellectual property retention and future training platform.

Wellington, New Zealand

Lead a team of 10 staff, including performance manage and annual reviews in accordance to the business goals & objectivesImprove internal and external customer delivery standardsImprove quality and activity in the Invoicing departmentCompile and discuss extensive business reporting in regards to profitability, chargeable hours, department activity, aged work orders and department performancesFocus on delivering contractual SLA's for national contractsTrain and implement existing and new company processes

Wellington, New Zealand

Lead a team of 4 Schedulers, including performance manage and annual reviews in accordance to the business goals and objectivesCompile weekly reporting for Senior ManagementReview all existing contract data relating to Preventative Maintenance contractsAdvise Senior Managers nationally of any poor performing areasContinually drive down non chargeable time by monitor productivityDevelop and implement a training schedule for direct reportsConduct ad hoc Pronto training to Managers Assist with IT queries

Wellington, New Zealand

Bachelor'S Degree, Accounting And Business/Management

Major in Accounting

Diploma In Management, Business Administration, Management And Operations, Grade 5

Business Communications Leadership Applied Management Operations Management

Business Administration, Management And Operations, Certificate

Activities and Societies: QSA International Attainment of RABQSA-AU-Management Systems Auditing Certificate

Business Administration And Management, General, Certificate

NZIM Certificate in Management