Ronen Paritzky Email & Phone Number

California, United States

Tel Aviv, Israel, Il

Launched monday.com's first ever Gen AI Support Chatbot to delight our customers and offer top notch experience. Set a 50% containment baseline and broke CSAT records; currently driving containment to 75% (50% improvement) in any new entry point, by strategically and intuitively placing the chatbot within the user journey, rather than having it exclusively in our help centerCreated new north star metrics for the Product CX org reflecting a mix of levels of service and engagement with our productsIncubating new proactive experience by identifying when our users are building suboptimal workflows, or when users get stuck before they reach out to us. Upon identification, we are triggering proactive, instant resolutions for such cases

Bentonville, Arkansas, Us

Built an automated, dynamic task prioritization engine for each task in any of our stores. Assignments will be stack ranked and sent to each of our 1.2M+ on-clock associate in our 4700+ stores in the United-StatesDeveloped a new health rank system to measure store operations and recommend clear action items, which improve CX and productivity in each of our stores in the United-StatesManaged a team of PM's and piloted Intraday Stocking, a tool creating replenishing tasks for on-clock store associates considering expected rate of sale, backroom item availability and other key factors

Bentonville, Arkansas, Us

Managed Customer Care Chatbot for all Walmart Pickup and Delivery Customers. Chatbot is offering customers self service E2E features to delight their experience and create a frictionless experience, while also reducing operating costsPlanned, synchronized, and executed hundreds of features annually. Doing so included overseeing two other Chatbot PM's and one other data PM and collaborating with 20+ other PM's from a wide variety of teams, such as Customer Care Agents, Returns Engine, Marketplace Platform, Order Management Systems, Stores and others.Solved customer pain-points by designing and launching dozens of customer facing flows for all customers who visit or purchase items at walmart.com; Flow work included designing the customer journey in chatbot as well as integrating complex backend API's with a wide variety of backend and frontend teamsTranslated flows and solutions to clear engineering requirements for our 10+ chatbot engineers and a dozen of other engineers from multiple other teamsShowcased recent and upcoming launches to Customer Care Agents Leadership on a bi-weekly basis, so agents have context on customer journey in case customers choose to contact them from chatbot.Led roadmap planning with business and engineering stakeholders and slotted projects for each week; Prioritized bugs and managed effective backlog to tackle customer facing issues quickly and efficientlyRan daily standups, and bi-weekly grooming, sprint planning, retrospective, roadmap review and backlog review meetings with engineering and business stakeholders.

Bentonville, Arkansas, Us

Built Online Grocery retention project by creating tailored customer base reports to each store (3000+), field manager and home office executives. Report insights have been shared by Walmart CEO with the Board. Upon doing so, the methodology have been replicated to other lines of business outside of Online Grocery.Drove customer loyalty by collaborating with data and customer insights teams to understand drivers of churn and develop quantitative and qualitative experience-based KPI's. Relied on such KPI's to built personalized marketing and operational customer experiences to retain and delight customers.Managed and coached three data insights contractors. Helped the contractors present their accomplishments and persuaded leadership to extend their hiring by two additional years beyond their initial contractOwned and conducted Monthly Business Review meetings for all Online Grocery business units. Meetings included presentations from 15 different teams with a wide variety of executives, including the SVP of Central Operations and WalmartPlanned and launched post check-out customer and associate experiences while working closely with dozens of teams, such as Customer Care, Customer Insights, Analytics, Engineering, Store Operations, Web Merchandising, Design and Real EstateLed the design and execution of in-store pickup kiosks UI and UX for 3000+ stores to improve customer check-in rates and expedite their pickup experience

Cambridge, Ma, Us

Ops Lab is a class of 96 students solving operations related problems with 25 national and international companies. Created teams of students and matched them with the client companies. Assisted the teams with their operational challenges and verified that they meet the clients' demands and deliver valuable results.

Seattle, Wa, Us

Built and executed a predictive, scalable, resource optimization model by analyzing shipping data and interviewing multiple stakeholders. Persuaded 20+ operations managers and technical teams from 10+ national departments to collaborate with the project. The model, which improved customer service levels, on-time shipping, and productivity, was fully implemented by top management and deployed to numerous fulfillment centers.

Tel Aviv, Il

EL-AL is Israel´s leading carrier, operating more than 520 flights yearly from Madrid to Tel Aviv, flights that are subject to rigorous security procedures. Based on outstanding performance, was chosen to participate in a prestigious "Fast-Track" Management Training Program, leading to promotion to Security Manager while continuing in the Operations Manager role. Upon graduating from Management Training as an Excellent Trainee, responded to real-time threats by detailing multiple service agents to secure international flights. Coordinated flight operations with security management and delivered excellent customer service levels. As a team manager, evaluated 25 employees every six months, recommending personnel for further training and promotions. Was selected, out of all Israeli managers, to represent Madrid station in a managers workshop, held every three years, at EL-AL headquarters.

Tel Aviv, Il

Was the youngest employee ever to be promoted to this position.Assigned a security staff to operate 11 weekly flights on a weekly basis, considering flight roles and logistics. Developed a dynamic statistical tool to change headcount planning by mapping lead times and work rates. Upon doing so, convinced EL-AL's top management to incorporate the tool, retaining full-time employees and cutting operating costs.

Tel Aviv, Il

Built and tracked occupational safety and health KPI's, reducing work-related injuries. Doing so lead to an "Exceptional Contribution" recognition by EL-AL Director of Safety. Initiated and led a job safety workshop comprised of five presentations, presenting to all employees and senior managers in Madrid. The workshop concepts were later introduced to various EL-AL stations around the world.

Tel Aviv, Il

Graduated, as an Excellent Trainee, an intense training becoming skillful in a wide variety of tools and technologies to secure all EL-AL´s flights from Madrid to Israel.

Amirco was a manufacturer, seller, and exporter of disposable parts for lithotripsy, a machine that eliminates kidney stones.Was appointed to legally act in the name of the company. Established the local franchise company in Spain and negotiated operational contracts and terms with local authorities while shrinking operational costs.

Tel Aviv, Il

Rank: Staff SergeantLed the development of an online database for over 4,000 soldiers, a database that was later used by senior officials to efficiently allocate personnel within the corps.

Master Of Business Administration (Mba)

Bachelor Of Arts (B.A.), Business Administration And International Trade