Ronen Golovinsky Email & Phone Number

Tel Aviv-Yafo, Tel Aviv, Israel

• Managing and optimizing Hotelbeds Travel Supplier connectivity’s by understanding supplier needs, defining product features while focusing on product technical and business KPI’s.
• Translate the business initiatives to detailed requirements (user stories) and MVP.
• Collaborating closely with SCRUM teams offshore, using agile methodology, setting clear goals and aligning the team members on the business objectives.
• Determine prioritization driven by data analysis insights, with respect to value/cost ratio and ROI assessment, considering vision against technical and budget constraints.
• Define and measure KPI to evaluate and understand product value.
• Data analysis investigations by writing complex SQL queries and using BI and Logging tools.

Petah Tikva Area, Israel

• Leading a team of PM's and CSM's on & offshore in-charge of integrating hotel supplier's connectivity’s, from plan to production and manage dozens of existing client integrations.
• Hands-on product owner, taking key part in all phases of the product's evolution. Maintaining the product roadmap and backlog with prioritized features and bugs according to ROI considerations and vision.
• Monitored performance, defined and met quarterly metrics Goals and KPI’s.
• Manage the technical integration product, Perform technical analysis, guided documentations writing, built and execute integration project plans.
• Explore constantly to improve the product and client experience by conducting market research, data analysis, audits, generating new ideas for client/provider enhancements.
• Directly contributed to sales increase of more than 50% YOY from 130M$ to 300M$ in 2 years by identifying key revenue growth features and enhancing top customers and their product.

Petah Tikva Area, Israel

• Built, train and Led a team that served as the technical escalation point for both internal and external clients, for all production systems issues
• Hands-on support, troubleshooting, training, configuration and data-analysis investigations using complex SQL queries, BI and Logging tools.
• Maintained a detailed knowledge base of FAQ’s, SOP’s and “How to” documentations that was consumed by both the tech group and internal clients.
• Provide workarounds and design custom solutions to achieve the business objectives by defining and monitor KPI’s & SLA's
• Increased Clients satisfaction (CSAT) by 30% to score 91% per survey, after 1 year through creating better processes, team-training expertise and reduce resolution time by 40%.
• Data analysis for investigations by writing complex SQL queries and using BI and Logging tools.

Ramat Gan

• Responsible of a professional team that specialized in BI systemsand Cognos products in particular.
• Responding to customers system malfunctions and applicative problems.
• Analysis and characterization of the customers requirements into detail-design
• Managing projects of Cognos Products implementation, Configuration & Tuning at customer's sites.
• Counseling and guidance new customers implementing Cognos products.
• Working closely with IBM's Cognos Support team at Europe

• Responsible for the ongoing support of the internet content portals on WAP / WEB platforms and Web-based applications in various security environments.
• Application deployment, monitoring, issue escalation and response.
• Lead and Manage cross-organizational projects.
• Partnering with other operations and engineering teams to support and manage scalable applications and infrastructure
• Ongoing automation development and continuous improvement, and preventive maintenance activities.

• Responsible for the ongoing support & operations of the Business-Intelligence systems: IBM Cognos, Panorama, Campaign Management.
• Responsible for the data loading to Data warehouse using ETL Tools.
• Analysis and characterization of the customers requirements into detail-design.
• Managing WEB & BI projects such as implementation and upgrade software & infrastructure
• Characterization and analysis of business processes

• Responsible for the ongoing support & operations of "Amdocs" Billing and Collection processes including operation of the billing cycle, data collection invoice creation, ensuring the printing process, and the debit.