- Supporting Service Level Agreements for multiple high corporate clients including retail, transportation and logistics, FMCG industries, agriculture and fisheries.- National Projects management, implementation and service delivery.- MDM and ERP Software Support and troubleshooting, SAAS and Cloud Computing - Application software testing / development. Utilize software life-cycle methodology and server maintenance.- Create and maintain a information technology project plan that communicates tasks, milestone dates, status and resource allocation.- Coordinate testing and delivery of development (beta) and production releases that meet quality assurance standards.- Manage resources and processes required to design, plan, and support all information products and services.- Prepare, maintain and keep updated IT procedures and documentation related to our processes and platforms operations- Tier 3 all level technical support for customers.- Experience in hardware repairs of Enterprise Mobility handheld computers, wireless networking devices and scanners.- Ability to process details accurately to meet deadlines. Self-managing, working methodically during planning work and setting priorities.- Natural problem solver, quick to evaluate and resolve issues using best practical approach