Ronette Hackett Email & Phone Number

Denver, Colorado, United States

Supports professional and/or higher levels of supervisors/managers by performing a variety of operational functions including reporting and evaluation, information management, and process improvement. Resolves problems encountered during daily operations and determines standards for for problem resolution including escalations from customers I serve. Develops the performance enhancement plan, documents performance, provides performance feedback, and formally evaluated the work of employees… Show more Supports professional and/or higher levels of supervisors/managers by performing a variety of operational functions including reporting and evaluation, information management, and process improvement. Resolves problems encountered during daily operations and determines standards for for problem resolution including escalations from customers I serve. Develops the performance enhancement plan, documents performance, provides performance feedback, and formally evaluated the work of employees. Facilitated interview process, and examined and screened applicants for on boarding processes. Provides rules, policies, processes, and regulations to staff members. Sets clear expectations regarding quality and improving processes. Provides training, coaching, and development to team when needed.Builds relationships with internal and external partners.Provides work instructions and assists employees with difficult and or unusual assignments as they arise.Supports team by ensuring they complete accurate and timely case reviews, while providing internal quality control measures to internal and external partners. Show less

Denver, Colorado

Denver, Co

Provide case management to customers on Colorado Works/Temporary Assistance for Needy Families (CW)(TANF), authorize supportive services including but not limited to transportation, childcare, and clothing. Monitor and tracked customers work activities on a daily basis. Enter customers work hours in Colorado Benefits Management System (CBMS) on a weekly basis, prepare cases for monthly case reviews. Investigate and resolve eligibility issues that pertain to a customer in regards to over… Show more Provide case management to customers on Colorado Works/Temporary Assistance for Needy Families (CW)(TANF), authorize supportive services including but not limited to transportation, childcare, and clothing. Monitor and tracked customers work activities on a daily basis. Enter customers work hours in Colorado Benefits Management System (CBMS) on a weekly basis, prepare cases for monthly case reviews. Investigate and resolve eligibility issues that pertain to a customer in regards to over payment's, under payments, or not receiving payments. Data Entry done on a daily basis, Develop Reports, and spreadsheets to track customers progress and current activities. Authorize Family counseling referrals and act as the liaison between the customer and the contracted provider. Communicates through the Work Management System (WMS) to Case Management Coordinators in regards to case closures, documentation received, and cases that need re-opened. Assist with job placements and provide customers with employment opportunities. Developed training materials for colleagues, updated existing agency forms that provided valuable information, assisted with changing workplace cultures, and monitored co-workers innovations that would save the agency money. Show less

Denver, Co

Authorized Food Stamps for customers, processed paperwork for food stamp customers, provided case management and eligibility functions for single parent and two-parent families, authorized child care approvals, monitored customers work activities, researched and resolve eligibility issues in regards to food stamps, Medicaid, and Temporary Aid to Needy Families (TANF). Also authorized supportive services which included transportation, clothing, and any other services that were deemed eligible by… Show more Authorized Food Stamps for customers, processed paperwork for food stamp customers, provided case management and eligibility functions for single parent and two-parent families, authorized child care approvals, monitored customers work activities, researched and resolve eligibility issues in regards to food stamps, Medicaid, and Temporary Aid to Needy Families (TANF). Also authorized supportive services which included transportation, clothing, and any other services that were deemed eligible by the county. Show less

Jefferson City, Mo

Trained Cashiers, Handled nightly money drops to cash cage, managed and exchanged cash transaction between cashiers and cash cage associate, assisted with wire transfers and money orders, supervised cashiers, handled customer store merchandise returns and exchanges, assisted other departments who were short-handed, processed lay-a-way payments, and cleaned and re-arranged store merchandise and displays.