Ron Ezekiel Email & Phone Number

Israel

Responsible for ensuring the technical health of selected Israeli customers. Products to provide guidance on best practices for Splunk Cloud and Enterprise deployments. Assists customers in their adoption journey by offering product support, advisory services, and handling critical issues.Helps customers improve the value of their Splunk investment while ensuring that their platform is operating efficiently.Acts as a point of contact for technical health issues and partner concern management for enterprise customers.Provides mentorship, planning, and recommendations for a customer’s overall technical health.Supervises the overall health of customer environments, which include cases, urgent issues, outages, ongoing projects, possible bugs, and performance of diagnostic health checks as needed.Advocates internally for customers to facilitate the resolution of issues through coordination of Splunk’s internal organizations (technical support, services, sales, product development/management, and executive leadership)Works with relevant teams to proactively handle customers' critical issues, recommend environment upgrades or add-ons, upgrade readiness, new feature awareness, and maintenance windows.Proactively analyzes customer issues, interactions, and product usage to recommend education and additional services needed then engage with internal teams for delivery.Participates in QBRs with customers (onsite and virtually) to review service levels, usage metrics and customer environment performance.Delivers customer onboarding mentorship, enablement planning, administration, and management workshops.

Israel

- Orchestrated a 20% increase in customer satisfaction, elevating customer lifetime value by 15% for 5 pivotal B2B accounts, through strategic initiatives and personalized service.- Formulated collaborative strategies with technical and executive stakeholders, maintaining a Net Promoter Score (NPS) above 50, surpassing industry standards, and fostering unwavering customer loyalty.- Spearheaded targeted post-sales and upsell campaigns, delivering expert technical guidance, and achieving a remarkable 15% growth in Annual Recurring Revenue (ARR) through successful renewals and expansions.- Directed development and implementation teams, optimizing onboarding processes, and implementation consulting to ensure rapid client time-to-value.- Proactively served as a Technical Account Manager (TAM) for a major multi-million ARR Netherlands telco client, catalyzing a 20% surge in customer satisfaction, as validated by comprehensive feedback assessments.- Engineered a seamless post-sale handover process, resulting in near-zero downtime and enhanced operational

Hod Hasharon, Hamerkaz (Central) District, Israel

- Orchestrated technical sales activities, propelling a remarkable 30% surge in revenue across the US, EU, and APAC regions, through strategic market expansion and client-centric engagement.- Oversaw a global team of 4-6 sales engineers, optimizing task and HR management processes to achieve a notable 20% enhancement in team efficiency, resulting in a streamlined sales cycle and accelerated client response.- Articulated patented data management platform, directly contributing to a significant 25% uptick in sales conversion rates and securing pivotal client acquisitions.- Pioneered the transformation of the Discovery call/prospect 1st call process, expanding the prospect pool by an impressive 30%, thereby catalyzing rapid revenue growth.- Led prospect discovery meetings and engagement sessions, instrumental in driving a notable 30% increase in the success rate of qualify/disqualify actions.- Fostered close collaboration with sales directors, account executives, and cross-functional teams, facilitating seamless alignment and marked improvement in interdepartmental collaboration.- Conducted tailored product demonstrations, showcasing adaptability and a deep understanding of client needs, resulting in an impressive 60% conversion rate for prospects.- Implemented, managed, and presented Live PoCs/PoTs worldwide, generating over $700K in wins and significantly boosting the conversion rate of prospects to paying clients.- Spearheaded the technical dimensions of approximately one Request for Proposal (RFP) per month, consistently delivering successful responses and advancing to subsequent rounds.

Rosh Haayin, Hamerkaz (Central) District, Israel

- Conceptualized, implemented, and spearheaded the deployment of sophisticated end-to-end OSS solutions in the Service Assurance domain, driving a remarkable 20% improvement in operational efficiency and a substantial 15% reduction in service downtime for esteemed clients.- Pioneered successful sales cycles, introducing an innovative algorithm-based "optimized submarine cable planning" tool for a major multinational technology company, resulting in enhanced operational efficiency and client satisfaction.- Orchestrated solution efforts for a multi-million-dollar project win at an EMEA Tier 1 greenfield, championing TEOCO's revolutionary "Residential Service" monitoring solution. This groundbreaking solution generated over $1M in Annual Recurring Revenue (ARR) and garnered a significant 15% improvement in customer satisfaction scores.- Directed a multi-million-dollar project for a Tier 1 Oceania customer, serving as the singular solution authority and driving innovative thinking throughout the sales and post-sales processes.- Served as the 'Get well plan' leader and go-to expert during project crises, providing invaluable leadership and strategic direction to mitigate risks and ensure project success.- Spearheaded the technical aspects of 10 Tier 1 RFPs, securing successful responses and forging 3 strategic partnership agreements with major System Integrators (SI), thereby expanding market reach by 15% and increasing collaboration opportunities by 10%.- Successfully presented over 10 Live POCs, establishing a sterling reputation as the go-to expert for multiple successful initiatives.

Rosh Haayin, Hamerkaz (Central) District, Israel

- Directed the company's global implementation and professional services organization, leading a team of approximately 30 Business Intelligence (BI) and implementation engineers. Prioritized Return on Investment (ROI) and achieved an impressive 50% reduction in Mean Time to Recovery (MTTR), resulting in significantly enhanced project efficiency and heightened client satisfaction.- Oversaw task and budget management/allocation, actively contributing to a notable improvement in project profitability and a commendable 15% reduction in budget overruns.- Played a pivotal role in sales engineering, facilitating a substantial increase in successful sales conversions and bolstering revenue generation.- Maintained an impeccable track record of delivering projects on time and with exceptional quality, achieving a remarkable 40% improvement in project completion rates.- Established and managed 2 new offshore teams in Ukraine and Bulgaria, strategically driving Return on Investment (ROI) and implementation cost reduction. This initiative yielded a notable 20% decrease in the company’s implementation costs while ensuring operational excellence and continued client satisfaction.

San Jose, Costa Rica

- Founded, built, and spearheaded the development of the company's premier implementation team (Center of Excellence) from its inception, cultivating a culture of excellence and innovation.- Mentored and managed a team of 8-10 local engineers, providing comprehensive oversight in technical mentoring, office logistics, HR, and budget control. Fostered a collaborative environment that empowered team members to excel in their roles.- Achieved significant reductions in costs, Mean Time to Resolution (MTTR), and Return on Investment (ROI) within delivery cycles, optimizing operational efficiency and driving tangible business results.- Acted as a pivotal technical advisor, contributing to presales activities, and served as a solution authority, providing invaluable support and influencing the success of worldwide projects. Leveraged deep technical expertise and strategic insights to ensure the delivery of high-quality solutions that exceeded client expectations.

Petcah Tiqua, Isreal

Education record

Certificate, Salesforce Certified Administrator (Sca), Graduate

Certificate, Pmp

Diploma Of Education, Software Engineering Course

Bachelor'S Degree, Political Science And Psychologey

High School Diploma