•Ensure Costco maintains operational integrity and compliance with various frameworks, standards, regulations, and policies within the Information Technology (IT) Departments.•Develop and implement risk management processes and compliance protocols.•Research and analyze IT systems for compliance risks and recommend robust solutions that are realistically tailored to the strengths of our teams.•Liaise with other departments and conduct interviews with managers and subject matter experts to ensure compliance with applicable standards, regulations, and policies.•Develop, promote and maintain IT compliance training and awareness programs through all mediums for high visibility.•Identify and document IT compliance risks and opportunities within GRC tools that streamline evidence gathering and analysis.•Prepare and present reports on IT compliance activities, controls assessments, risk mitigation, and process maturity.•Provide advice and guidance on IT compliance matters.•Monitor industry news and changes in regulations to ensure compliance.•Maintain skills and knowledge with continuous learning on many aspects of regulatory compliance, frameworks and standards (NIST, SCF, CSF, CIS-18, HIPAA, SOX, FedRAMP, et al) and by acquiring and maintaining industry certifications, such as CISSP.

•Schedule, run, and review security vulnerability scans to assess risk factors affecting company infrastructure and payment card (PCI) processing.•Review security bulletins from professional industry service providers.•Determine best methods of implementing risk factor mitigation using all available data and reference materials.•Collaborate with a multidisciplinary team at all levels of management in multiple meetings weekly to coordinate vulnerability and risk mitigation.•Communicate requirements and specifications to vendors to ensure industry standards are observed that protect the integrity of company and customer data.•Directly work with vendors and company IT directors to adjust mitigating factors for risk ratings prior to vendor onboarding.•Perform periodic reviews of the scope of vendor engagements to ensure shared data is always being handled in accordance with IT industry standards.•Setup and review industry-standard phishing campaigns to strengthen the security awareness of company users and contractors.

Subject matter expert and resource for migration of large volume user and department data, files, and shares, including the re-creation of all file and folder security. Provide maintenance and troubleshooting for all file and shared folder related issues. Work remotely, both independently and as part of an exceptional team, from discovery to testing and verification, to customer acceptance and remediation. Where needed, document file migration processes to augment, improve, and automate processes, and provide training to other team members on said processes. Utilize solid technical/network/Windows server and security expertise, as well as automation tools and scripting to analyze and replicate file security.• Perform migrations of medical department data and file shares from one domain to another• Manage all stages of the migration• Perform various Microsoft NTFS security tasks, such as the discovery of current file and folder security, creation of Active Directory security groups, populate groups, and setting of file security on destination servers• Create and use automation tools and scripts to manipulate file and folder security, create and populate groups, and provide requested reports• Create and manage shares and permissions in a Windows Server 2003 and 2008 environment• Demonstrate a high level of empathy for customer concerns• Work as a team member, integral to the successful implementation of targeted objectives• Resolve migration issues• Provide after-hours support• Document results of customer contacts using SharePoint and CA ITSM• Document suggestions for continued improvements to internal systems and process• Make accurate estimates of time required for project steps, and keep to timelines

Administer, develop, test, implement and maintain operating systems and related software. Establish and implement standards of computer operations for compatibility between hardware and software according to specifications and parameters. Troubleshoots and resolves software, operating system, and networking problems. Schedule, perform, and monitor system backups and performs data recoveries when necessary. Image computers of various configurations with specified operating systems, push configuration information via Group Policy and PowerShell and queue up software package installs as needed by end-users.Key Accomplishments:• Work with facility owners to configure and deploy computers using SCCM OSD.• Migrate user profiles in Windows 7 and Windows 10.• Asset Management of old and new equipment, including business machines, Cisco VOIP products, tablets, and computers.• Assist system engineering processes including PKI, two-factor authentication, security information, and event management.• Contribute to developing and implementing installation plans.• Contribute and support teams in developing application and technical plans.• Identify new requirements and deficiencies in the hardware and software products during remediation.• Review current systems and make technical/process recommendations for improving efficiency.• Keep relevant with state-of-the-art technology, equipment, systems, ethical conduct, foreign policy, and security standards.• Evaluate new hardware and software technologies to improve security.• Function collaboratively as part of a large team in a fast-paced, customer-oriented environment.

• Project manager for the Alaska Records Management System (ARMS, a Niche RMS product) and the Traffic and Criminal Software (TraCS, a TEG Inc. product) for the Alaska State Troopers, acting as the primary liaison and POC.• Coordinate with application developers and system vendors to hardware and software requirements, training and documentation on processes in a changing environment.• Manage a support team of technicians and provide on-going training to as they support ARMS and TraCS users remotely by phone and through email.• Represent Alaska’s interests to the international Niche RMS annual conference, and the TEG national TraCS conference.• Voting member of the Niche User Group for the western US, and the TraCS National Model which help steer software development based on Alaskan agency needs.• Develop customized training materials for use by participating law enforcement agencies in Alaska and for the State Trooper Academy.• Provide support for escalated issues and setup trouble tickets using LANDesk ticket management software.• Work with statewide agencies to develop customized reports and data analysis for fine tuning law enforcement and public safety initiatives.

• Run and manage an IT Help Desk ticketing system.• Support multiple worksites and mobile workstations using remote control access.• Travel to remote locations with technical equipment for extensive on-site support and troubleshooting.• Maintain strong customer relations throughout all levels of support by providing service so good they talk about it for years.• Keep up-to-date on and learn new technology quickly, then become the POC for maintenance and installation.• Provide State and Federal software management, configuration, installation and troubleshooting for unique, proprietary software and hardware.• Test, configure, and install newly acquired hardware, software and servers.• Windows XP and Windows 7 OS computer imaging, image creation and maintenance for multiple working hardware/software profiles.• IT hardware and software management encompassing the entire cycle of acquisition to end-of-life, surplus, and maintenance.• Research, evaluate, and compare software and hardware IT products to ensure they meet agency goals.• Maintain up-to-date knowledge of Federal procurement guidelines pertaining to local and State agencies.• Perform annual and ad hoc classroom training sessions and create training materials for reference.• Create and manage Active Directory (AD) and Exchange Server assets.• Knowledge of desktop remote services for support and technical troubleshooting.• Network file share creation and management for secured external FTP access and secure file sharing outside of an agency.• Extensive customer service and inter-agency support with service providers and end-users of the agency’s services and standard processes.

• Supported bank operations statewide, traveling when necessary.• Diagnosed and repaired printer and fax machine issues.• Setup executive suite meetings using Polycom voice conferencing in conjunction with WebEx or GoToMeeting.• Performed new employee training orientations and provided one-on-one sessions for users needing further assistance learning the bank’s software environment.

• Provided on-site and remote troubleshooting for networked copiers, multifunction printers, and fax machines.• Supported hardware and software drivers in small and large networked configurations. • Identified and isolated errors by working closely with customers, their IT staff, and other contract Tech Support staff.• Consulted with customers to evaluate the compatibility of their environment with product offerings and helped them to make educated decisions.

• IT Help Desk support for Cascade and Speedy Auto Glass sites, and their parent company (TAG).• Provided on-site training instruction for new employees.• Created and maintained a very basic SQL database of inventory for TAG executives to begin a new inventory management system.

• Windows and Solaris system setup and configuration of field IT sites with little to no existing infrastructure. • Provided support on-site. • Constructed network cables and used working parts to repair damaged hardware.• Administrative support for securing user access.• Provided help desk management and support at the executive level.

• Duties included management, setup, and deployment of tactical equipment and military ordinance over designated areas for protection of high-value military targets and personnel.• Performed daily troubleshooting and maintenance on the PATRIOT Radar Set, the Electronic Power Plant, and the Engagement Control Station.• Achieved and maintained a SECRET military clearance.• Coordinated with several culturally, and tactically diverse agencies to ensure accurate asset management and safety of allied assets.• Supervised a motivated team with a winning mindset.• Trained soldiers how to deploy, run, and maintain a mobile electronic powerplant (EPP) and the heavy truck (HEMTT) they were mounted upon.• Managed inventory and assets, as well as duty schedules for crew.• Coordinated firing solutions for air defense missile systems to cover protected “no-fly” zones and friendly assets.• Controlled the dissemination and destruction of codes used to identify friendly assets and programmed them into equipment daily.• Thrived under pressure, performing all assigned duties during real world tactical situations.• Performed 24/7 fault isolation and troubleshooting on a multielement radar set using circuitry diagrams.• Conducted a full refurbishment and rebuild of the PATRIOT radar system with Raytheon personnel.