Ron Freel Email & Phone Number

Memphis, Tn, Us

Memphis, Tennessee, United States

Olive Branch, Mississippi, United States

Memphis

Memphis, Tennessee

• Transition Manager is accountable for leading multiple new account setup projects for major corporate real estate accounts and new Portfolio Services Lease Administration accounts, by defining business requirements and managing service implementation for assignments by using a structured, disciplined program management approach.• Ensures effective and smooth integration of new Portfolio Services Lease Administration accounts, by defining business requirements and managing service implementation for assignments at either client sites or in one of our Global Operating Centers.• Supports PS transition program improvement, various quality initiatives and consulting services.• Partners with other team members, external partners and the client to implement an integration process ensuring that people, systems, and processes are seamlessly integrated into the global business structure.• Plans, prioritizes, organizes and manages all transition and integration activity to meet specific timelines (generally 90-120 days in length) and business objectives; effectively manage and monitor project timeline and budget• Establishes methods and metrics to evaluate accomplishment of stated objectives and timeline.• Leads process review, development and Playbook documentation during a transition• Handle, coordinate and assign tasks to co-workers within the business line and/or project team as required.• Provides quality control (QC) review of external partners activities and deliverables providing feedback and direction on corrections as needed including but not limited to abstraction sense check and technology programmatic implementations.

Memphis, Tennessee

• Develop and maintain strong customer relationship to identify how Client’s products and services can meet the client’s need.• Understand the customer base and key individuals with each customer business group and development strategies to manage individual relationships and ensure appropriate alignment with individuals within each customer group.• Conduct business needs assessments to understand the business strategic direction in order to identify implementation of potentially new or existing products. • Analyze Client procedures to align services and business priorities. • Work closely with Client functional managers on prioritizing new leads and contribute as a member of the integration team as appropriate. • Develop deep knowledge of Client products and services through requirement gathering. • Provide Client(s) and Client staff with timely communications. • Use independent judgment and make confident, rational decisions when responding to client needs.• Establish and monitor service standards to ensure service levels meet or exceed customer expectations.• Work with Client leadership team and functional area managers to document service standards.• Measure and report performance against service standards.• Perform service reviews with customers; document and track deliverables and results.• Perform routine service update calls (check point reviews) with customer (monthly/quarterly).• Understand cost structure of Client products and services and billing processes and ensure understanding by the customer, as appropriate.• Identify and help resolve customer problems and/or service issues timely.• Manage issues and complaint handling process.• Work closely with QC manager to prioritize and identify process improvement ideas and solutions to address client issues.• Work closely with functional managers on developing performance improvement plans relating to service standards.• Collect feedback and service quality and coordinate customer surveys.

Memphis, Tennessee

• Manage full lifecycle Software implementations for clients (including requirements analysis, technical feasibility analysis, implementation as well as end user support)• Provide implementation training for assigned new clients• Design functional and technical design documents for software enhancements to meet client requirements.• Identify and pursue business development opportunities within client base, during the implementation phase.• Ability to communicate with diverse group of personalities both internally and externally. • Working successfully with a range of internal stakeholders including Asentinel Sales, Operations, and engineering teams.

Memphis, Tn

• Responsible for aiding in technical product recommendations androadmap implementations for the Packaging environment and IP informationarchitecture enabled by Order-to-Cash applications (currently Witron)and associated technology. Must have (and maintain) expertise incurrent and future Packaging technology based tools and products.Interact with Enterprise Architecture on product roadmapping for varioustechnologies (Witron, Kiwiplan, Unix, SQL Server, MySQL, C#, etc.).• Under direct supervision, ensures development and upgradeprojects are implemented for optimal Order-to-Cash technologyperformance and reliability as planned. Provides expertise toenterprise efforts that impact Witron technology, such as Archiving,Business Continuity, etc. Maintain awareness of best practices employedby other companies using similar Order-to-Cash technologies and modules.• Interacts with Packaging clients, consultants, developers and endusers to review, interpret business and functional requirements asdirected.• Assists with the development of technical specifications, workestimates and project schedules to meet defined business requirements.• Performs tasks as needed to achieve on-target development,testing, go-live and sustain activities per published plans. Alsoparticipates in activities of other ITSS groups, such as Unix Services,IRM, RADS, Connectivity, BI, etc. as directed.• Trains to become an Witron and Order-to-Cash technical knowledgeexpert within the company and a source of information for other groups.

• Document tagging and cataloging – Searching online and hardcopy libraries to identify sources and acquire data.• Digital periodical harvesting – Dissect and upload certain articles from periodicals. Catalog against provided taxonomy.• Analysis of Digital Assets – Analysis of existing taxonpaths, metadata, ontology, and dictionaries and provide recommendations on future structures.

• Technical Competencies:- C# Fundamentals, Developing .NET Web Applications, Transact SQL, ADO.NET, Building Websites with HTML & CSS, ASP.NET, Advanced C#.NET.• Professional IT Project Experience:- Created a multi-tier classroom project that included requirement gathering, data tier design, programmatic data access layer incorporated with data access objects, and presentation in a rich web-based front end. (Available for review live at the following url: www.ronfreel.com)• Soft Skills Training:- Customer Care & Effective Communication, Ability to make good business decisions, Good crisis management skills.• Certifications:- Microsoft Certified Technology Specialist (MCTS) - 2.0 .NET Framework Web Applications.

• Utilized listening skills to discover customer needs.• Used business acumen to develop programs to drive cost savings for the customer.

• Achieved over 2.2 million dollars in new sales in first year.• Increased sales revenue on existing accounts.

• Managed IT systems in a Microsoft Windows environment.• Maintained a 98% on time delivery percentage while minimizing work in progress inventory.• Reduced waste by 2% by reducing amount of side trim used.

• Managed all aspects of plant production.• Supervised over 20 personnel on second and third shifts.

• Developed customer relationships while working inside sales.• Reduced roll stock inventory by reducing sku’s

• Developed strong leadership skills.• Input personnel transaction with limited errors

Bba, Business Administration

Graduated with Honors, GPA 3.625

Mcts, Web Development

Microsoft Certified Technology Specialist (MCTS): 2.0 .NET Framework Web Applications

Associate Of Arts And Sciences - Aas, General Studies