• Automated Reporting – Owner of Global ECS automated reporting system, including migration to current version, virtual servers, adherence to ISO 27001 and GDPR security/privacy standards, documentation, training, and production availability monitoring/support. • File Server Management – Build and migration of new File Server solution utilizing DFS. Established standards for backup/recovery and access/security. • Monitoring & Reporting – Utilized various monitoring tools (Splunk, Solarwinds, LogicMonitor, etc.) for Global ECS, Citrix/VMware, and the DFS environment for any issues and up time metrics.• Citrix/VMWare – Tier 3 production support of Citrix and VMware environments, including server, desktop, and app builds. • Change Management & IT Security – Assisted technology teams in establishing proper change controls, performed after hours firewall changes and email approvals with PII for ITSec team, monitored infrastructure (Darktrace, Qradar, etc.), and reported on/resolved any Security and/or Networking issues. • Patching – Responsible for patching of all Windows servers, as well as POC of tools to automate this like SCCM, Manage Engine, etc.• Tier 3 Production Support - Led Service Desk, DevOps, ITSec, Database, and other teams under the NorthStar/Orion umbrella in HA support of entire physical & virtual infrastructure (some AWS), applications built in-house & 3rd party, AD, GPO, DFS, automation/scripting, O365 Suite, among many other items, as well as established proper documentation and troubleshooting steps utilized by various technology teams.

• Unified Communications Lead - Design, build, and maturation of hundreds of modern conference rooms and large-scale venues, as well as directed off-site A/V events. Built Win7-10 VCU (video conference unit) “golden image”, and led deployment company-wide. Tested and implemented software and equipment such as Deep Freeze, GoTo, Lync/Skype for Business, Vaddio, Polycom, Cisco, Crestron, Samsung Interactive Screens, Tesira products, among other tech. Technical documentation and production support of all A/V needs. Trained Technology, Sales, Operations, and Executives on UC solutions. • Digital Signage - Build, management, documentation, and training of Scala Digital Signage for Sales and IT teams.• SCCM - OS and software packaging and deployment, mainly Win7-10, Office, and various applications both in-house and 3rd party. Also utilized for reporting, patching, and configuration of server environment. • Workstation Migration - Completed upgrade of roughly 400 Wyse thin clients to Windows 7 PCs.• SaaS - Design, testing, and deployment of “Software-Defined Workspace” utilizing Citrix for both iDevices and Windows-based products. • Virtualization - Citrix/VMware administration of published apps and desktops, as well as virtual server builds, production support, documentation, and end-user training. • AD/GPO Management - Configuration/management of Active Directory forests & domains. Configured and documented Group Policy Objects to secure Windows/Citrix infrastructure. • Tier 3 Production Support - Escalation point to ensure “five nines” availability of infrastructure. SME for the Service Desk. Routed high-impact issues to appropriate colleagues as needed• Asset Management - Inventory of desktop/laptops, mobile devices, etc. using ServiceNow

• Workstation Migration - Imaging, configuration, deployment, and support of Win7 PCs to replace Wyse thin clients. Tracked hardware/software asset deployment utilizing ServiceNow. • AD/GPO Management – Configuration/management of AD user accounts and systems, and established GPO standards for user/OS security. • Training – Education for end-users on new Win7 & Citrix published desktop/app environments.• Inventory of Application Delivery Group managed systems including PCs, laptops/external devices, and servers• Asset Inventory – Utilized PowerShell, ServiceNow, and other tools to gather inventory of all assets owned by technology department: hardware, software, physical/virtual servers, etc. • Unified Communications Support – Assisted with support of conference rooms and major events.