Ron Galvin Email and Phone Number

Client Services Manager for the Managed Cloud Services team with full responsibility for overall service delivery and account management.• Managing to contract based SLA ensuring customer satisfaction.• Managing account P&L ensuring commercial performance is in line with Hitachi expectations.• Building strong customer relationship and serving as customer advocate.• Recommend technology improvements to meet customer emerging needs and capacitydemand.

Manage service delivery for the infrastructure technology stack based on a standard service catalog and delivered through the ITIL framework. Deliver continuous improvement through focused management of service providers and internal staff. Key accomplishments:• Microsoft Office 365 (O365) migration including 10,000+ mailboxes reducing operating costs and avoiding costly infrastructure and licensing upgrades.• Data Center consolidation of five facilities into two outsourced data centers. Re-transitioning services from two regional service providers to a global service provider.• Vendor management for outsourced data centers and infrastructure services.• Implementation of North American MPLS data and VoIP network to 560+ sites and 9000 phone stations reducing over telecom costs.• North American Messaging and Active Directory consolidation consisting 2000 mailboxes and 1700 workstations.• Evaluated and redesigned IT Infrastructure and Operations organization to improve efficiency and streamline service delivery.

Responsible for identifying and implementing process improvements for the Information Technology organization focused on improving the customer experience. Daily responsibilities include application support for the Ecommerce and backend applications, end user support and infrastructure support for the enterprise focusing on availability and performance.Key accomplishments:• Contract negotiation with Co-Lo provider focused on reducing operational expense and increasing services.• Implementation of network infrastructure tripling bandwidth while maintaining cost structure.• Implemented low cost server monitoring solution increasing visibility with an ROI of two months.• Introduced virtual server technology to improve the testing and development environments.• Stabilized software releases into the production environment through process improvements.

Responsible for the operational and infrastructure support of the US footprint consisting of 75,000 square feet of raised floor space across five Data Centers. Successfully designed and implemented systems infrastructure in support of high transaction mission critical Amdocs billing system. Gained peer recognition for finding creative solutions while focusing on continual improvements.Key accomplishments:• Managed distributed infrastructure teams supporting customer growth from 3 million customers to over 30 million customers in a seven year span.• Create a vision and set direction for the technical infrastructure.• Negotiated large capital purchases and maintenance contracts resulting in significant savings.• Successfully coached three members of my management team up to the Director level.

Operation manager responsible for daily system operation and technical infrastructure.

Production System manager responsible for daily computer operations and systems infrastructure at corporate headquarters

System performance tuning.Network implementation and management.Hardware and software problem resolution.