Ron Garron Email & Phone Number

Taunton, Massachusetts, United States

Identify opportunities to improve efficiencies supporting daily workflow and the loan servicing platform. Technology and vendor management assessment, monitoring, testing and implementation. Manage the loan servicing team. Perform monthly and quarterly audits. General ledger reconciliations. Gather documents related to internal and external audits. Review and update policies and procedures.

Boston, Massachusetts, United States

Oversight of all loan servicing team and daily functions; booking, credit updates, payment processing, escrow analysis, participation servicing and reporting, wires, customer inquiries, payoffs and other related duties. Review and approved discharges, outgoing checks and invoices. Vendor management, product testing and support relating to core operating systems, new product integration.

Greater Boston Area

Continued in Collections Manager role following the re-branding of Admiral Bank to ETHIC, a Wealth Bank. Responsible for overseeing and directing the operations and management of Consumer Collections. Develop loan collection strategies to minimize portfolio losses.

Providence, Ri

Responsible for overseeing and directing the operations and management of the Consumer Collections team. Interview, hire, perform reviews, establish and monitor KPI's for 10+ associates. Develop loan collection strategies to minimize portfolio losses.

East Providence, Ri

Review customer-transmitted purchase orders for accuracy and enter manual orders where necessary. Obtain internal approvals for orders on hold while adhering to and enforcing corporate approval policies. Ensure Cost of Business is correctly identified, tracked and reported. Provide periodic reporting for program accruals, policy earnings, payouts and re-accruals. Work closely with Collections and Claims department to reconcile customer deductions.

East Providence, Ri

Temporary Assignment managing national and international accounts with combined monthly receivable balances from $20M-$30M. Initiate timely and consistent collection effort on invoices and customer chargebacks. Oversee debit/credit memo deduction cycle for analysis, resolution and recovery of customer claims. Support client and contact database.

Lakeville, Ma

Contact consumers by telephone to collect delinquent accounts, negotiate and establish payment arrangements, demonstrate effective negotiation and communication skills, verify and document all personal identifying information and adhere to the FDCPA.

Greater Boston Area

Various temporary assignments while seeking full-time position. Responsibilities included maintaining a portfolio of performing accounts, research credit viability and reduce overall DSO in accordance to company terms of payment.

Lincoln, Ri

Managed a Collections Department tasked with collection and recoveries of a $200M credit portfolio. Contributed to the oversight of a $6M departmental operating budget.

Hingham, Ma

Supervised a Collections Department of 20+ associates. Monitored collector performance, conducted reviews and determined daily workflow strategies.

Franklin, Ma

Managed a portfolio of commercial and consumer loans, performing and non-performing. Due diligence of potential business. Negotiated settlements/workouts and marketed collateral for sale.

Boston, Ma

Established credit limit for Office Team & Accountemps clients. Set up billing terms and resolved/reconciled disputed accounts. Generated legal and bad-debt projections for management.

Brockton, Ma

Reduced delinquency portfolio of Mortgage, Loan & Credit Card accounts. Assigned foreclosure proceedings to attorneys, property management and sale of REO. Consulted on credit applications.

Dedham, Ma

Negotiated payments on all delinquent BayBank products. Recommended accounts for foreclosure, repossession, charge-off and legal action. Trained new associates on auto-dial system. Prepared weekly & monthly watch-list delinquency reports for management.