Ron Grinage Email & Phone Number

I manage Western Michigan University's Mail Services and Central-Receiving Department to include 17 personnel and 1 supervisors. I have planned, organized, and lectured three annual Mail Management Seminars for 174 Campus Departments. I wrote a 58 page Mail Services Guide for the campus departments. I created and implemented a complete personnel database system (MS Access) to include payroll, attendance, and budget tracking. I implemented a mailstop system (260 codes), used in conjunction with the US Post Office Zip plus 4, providing pin point delivery accuracy. I created and implemented and on line web page allowing the completion of customer relations and satisfaction surveys, fill in forms, and downloadable forms, instructions, and several other customer convenience options. I have instructed several training procedures to include Train the Trainer program (4 hour classroom - first ever EGMS wide). I am an Executive Board Member of the Southwest Michigan Postal Customer Council.

• Responsible for development and initiation of 3 levels of skill requirement, certification training, and maintenance of training records.• Responsible for the coordination of corporate training requirements for over 290 personnel, 5 departments, 1 main plant, and 1 satellite facility.• Conducted classroom instruction for proofreading, Confined space, forklift, and Corporate Train-the-Trainer programs. I was responsible for the training initiation, tracking, and data entry of Standard Operating Procedures, Corporate Policies, and manufacturing practices in accordance with requirements listed in 21 CFR parts 210 and 211 for the Federal Food and Drug Administration.

Superintendent, Disaster Preparedness, Seymour Johnson AFB, NC (August 1989 – June 1992)Superintendent, Wing Inspections Div, Malmstrom AFB, MT (October 1987 - August 1989)Superintendent, 343 Missile Security Sq, Malmstrom AFB, MT (March 1987 – October 1987)Security Police Flight Chief/Shift Supervisor, K.I. Sawyer AFB, MI (October 1977 – March 1987)