Ron Hasbrooke Email & Phone Number

Greater Nashville Area, Tn

Provide contact center strategic direction and leadership, innovative solutions and operational supportWork with senior contact center leaders and financial institution executives to strategize, develop and implement contact center support programs for major transitions such as system conversions, online banking rollouts and mergers and acquisitionsProvide long-term solutions to overflow, after-hours, staff augmentation and marketing campaign support needsPartner with core processing companies, online banking technology companies and other financial services technology providers to optimize solutions and support for their bank and credit union clients

Nashville, Tennessee

Led the launch and growth of a new customer experience initiative, consolidating all inbound customer contacts into a single call centerServed as department lead on SalesForce implementation Led the chain sales department with business development responsibility for the company’s top-tier client revenue categoryHandled sales and contract negotiations with top prospectsGrew revenue in 2015 and 2016 more than 60%

San Antonio, Texas Area

Launched and led call center operations for healthcare.gov plan offeringsLed hiring and buildout of seven new member acquisition, service and claims processing teamsOperationalized enrollment and onboarding plans and developed performance management strategies, incentive plans and training systemsBuilt a complaint management team and was lead liaison for compliance initiatives with the Centers for Medicare and Medicaid Services (CMS)Responsible for monthly forecasts, employee bonuses, performance management and coaching strategies

New Braunfels, Tx

Oversaw nine managers and 125+ inbound and outbound representatives in the company’s largest revenue segmentSpearheaded initiatives to grow direct sales, increasing results in five consecutive months by more than 40%Responsible for sales, forecasting, scheduling, quality management, goal-setting, compensation development and management of an outbound and inbound sales organization Developed sales compensation and incentive plan and launch materials Responsible for monthly forecasts, incentives, scheduling, employee engagement initiatives, performance management and coaching strategiesHired, promoted and developed leadership in six departments

San Antonio, Texas Area

Director, Client Development Group:Led the national outbound sales and account management organization with responsibility for more than 5,200 financial institution clients and annual revenue of more than $60 millionDeveloped retention and growth strategies for mature and emerging businessesOversaw building and managing relationships and contracts between the company and community market customers Regional Manager, Northeast:Led outside sales team of nine in a 14-state region with annual revenue of $32 millionNegotiated new and existing client contracts with top 10 accountsDeveloped and implemented pipeline management and lead development strategies Account Executive:Ran top five territory with 175+ customer accounts and more than $2 million in annual revenueReached or exceeded sales goals in all product categoriesMaintained 98% customer retention rate in highly competitive marketSigned seven large accounts in first year, leading company in community bank sales

M.S., Psychology: Cognitive Neuroscience

Ph.D. (Uncompleted), Psychology: Cognitive Neuroscience

B.S., Psychology