Ron Hayden Email & Phone Number

Cleveland, Ohio, United States

Plant closing. All functions are moving to Wisconsin.As part of the global IT department, I am responsible for all IT Infrastructure topics at the Cleveland location. I also support all IT-related topics in close collaboration with the global IT team, located at multiple sites in the US, Canada, and Europe.• Overall responsibility for the IT Infrastructure• Support ALL North American sites when needed.• Installation, administration, and operation of physical / virtualized Windows servers• Setup and support of HP server/client hardware• Administration of Cisco Meraki Switches/Wireless• Administration of VoIP telephone system• Administration of SD-WAN solution• Administration of AD / AD Manager• Administration of FortiGate Routers and Firewalls.• Knowledge of LAN/WAN systems to help configure and install internal and external networks such as VPN routers• Troubleshoot shop floor machinery and peripheral equipment including handheld scanners, radios, and printers.• Assistance in the design and continuous improvement of the system architecture• Lead and support IT projects• Preparation of technical documentation• Support of local and remote users, clients, devices, servers, and networks• Collaboration with and support of IT teams and clients at other sites within the group• Travel as needed - 20%• New – Added responsibility – “Team Lead – Service Desk” – 4/24/2023

Cleveland, Ohio, Us

Initially run like a startup. 2nd person hired in ITDevelop and Manage contracted Helpdesk on ServiceNow.Manage all aspects of Computer Hardware, Software for all 72 sites, 500 computers 1800 people.Develop Office 365 environment - utilizing just an Azure Active Directory. Develop and manage EndPoint Protection Develop and manage Intune Manage Exchange features of O365Deployed 1500 tablets - MDM was IntuneDeployed Intune to 500 computers to control and lockdown workstations.Manage contracted Network Providers. (Lumen)Manage contracted MSP to help with Microsoft issues Procurement and distribution of all Hardware and Software.Managed a team of contractors to help with 2nd level issues with users' computers.

Independence, Ohio, Us

Email migrationsSkype to Teams migrationOn the bench - respond to project requests from other teamsWindows and Linux Server troubleshooting Respond to "Request for Proposals" for several proposed projects.

• Successful migration of All users, servers, and workstations from Old Domain to New Domain. To be completed by end of TSA agreement.• Migrated 11 sites. – (3 to 5 servers per site)• 50+ DataCenter servers Migrated from remote datacenter to Hosted Datacenter.• Migrated 1200+ Users• Migrated 2000+ workstations/laptops using Quest and Profwiz.• Managed a team of 5-20 people, depending on site.• Led team on technical issues.• Set schedule and Project Plans for each site.• Project completed by end of customer’s TSA.• Transition to day-to-day support of server infrastructure.

• Review (190+) servers and prepare for migration to DMZ in a VMWare environment. • Utilizing DoubleTake and VMWare Converter to ensure an exact turnover of each server. • Build, maintain and troubleshoot Microsoft Servers as needed to support migrations• Active Directory servers, specialized support servers, • Microsoft SQL Server and File and Print Servers• Provide architecture, design, and implementation support for the divesting company, current and future environment. • Provide consulting for new applications/systems requiring Microsoft servers and services. • Implement application systems, in partnership with IT Solutions personnel. • Design and implement disaster recovery procedures. • Investigate and resolve application problems.

Pittsburgh, Pa, Us

Infrastructure projects, dealing with large cloud environments, working with internal team in different locations/sites, working with vendors, backend services build outs, like: AWS and Azure services, setting up data sync, mixed project work, heavy on transformation, basic infra in cloud, framework to carve out services (AD, AIM), deploying a model office approach for the remote sites, build out site in other locations.In addition to PMO duties, engineer the following for the divested company:Office 365 Modern Office deployment• Azure Identity services• Azure Active Directory• Hybrid Deployment• Intune deployment• Office 365 Initial Setup and configuration• Skype for Business• SharePoint• OneDrive

Valley City, Ohio, Us

Responsible for providing overall strategic direction and day-to-day activities for the design and support of a Microsoft Based infrastructure that consisted of 60 hosts with 300 guests (VMware) and 3500+ client PCs running Windows 7 and MS Office 13 dispersed over 20 Midwest and 4 international locations. • Mange the support of all Storage, Servers and VMware Infrastructure • Assigned day-to-day tasks and directly contributed on a team of up to six resources including contractors and one international engineer. • Performed hire, fire, and review activities and identified training opportunities when appropriate to complete projects or implement new technologies. • Manage 300 VMware Guests running Windows Server 2003 to Windows Server 2012 R2 across 20 locations, both Domestic and International.• Created and executed the project plan, budget, timelines, tasks and milestones for the implementation of a new datacenter in Sweden to support European corporate offices in Gothenburg and 3 plants located in Sweden and in Poland.• Planned and lead the execution of a domain migration of 57 2003 – 2012 R2 Servers utilizing ADMT.• Planned and lead the migration of 500 users and Windows 7 computers to the Shiloh domain.• Separated and migrated all supporting applications.• Implemented Veeam for local backup and WAN replication.* Installed WSUS distributed environment to 18 locations* Installed SCCM and set initial environment for EU project.* Installed and maintained SQL servers. (not DBA).• Installed Riverbed SteelFusion Cores and Edge devices.

Cleveland, Oh, Us

Manage Infrastructure and Programming area.● Implementation of Virtualization farm - VMware and Virtual SAN● Cloud based faxing implementation - Easylink● Implementation of new Sonicwall Firewalls● Implementation of Sonicwall wireless solution in Cleveland● Implementation of new Phone System● Implementation of Helpdesk Management system● Assessment of all 13 MSC/ProcAir/Med-Ox and PPS branches and integrate each branch● Implementation of Thin Clients and MFPs at 6 ProcAir locations● Implementation of MAS500 server/software/staff setup● Monitored Network over 500 devices using SolarWinds Network Monitor● Implementation of Blackberry Enterprise Server● OnBase systems manager training● Deployment of Terminal Server (RDP) Broker/Gateway and Farm● Deployment of Wyse Thin Client to replace aging PC/XP workstations● Planned and Executed move of 25 Virtual servers to a Cloud Provider – IAAS● Upgraded AD 2003 to 2008R2, then in 2014 upgraded to 2012 r2● Upgraded Fileserver from 2003 to 2012r2 with DFS and Deduplication● Installed Office365 into a Hybrid Exchange 2010 environment● Migrated 2003 Office SharePoint to 2013 Office365/SharePointDue to the shrinking profitability in the HME market. Medical Service Company decided to downsize, once again!Looks like my position was nominated.

Akron, Ohio, Us

Company, people and actual work was very challenging and fulfilling. Networking, Virtualization, RDP, SAN, WiFiManaged projects including:● Designed, Configured and Implemented secure 802.11 Wireless Network for Corp. Office (5 Floors)● Redesigned VMware server farm, from 3.5 to 4.1,● Upgraded MS Server 2003 domain to 2008r2 (native mode)● Upgraded CX500 SAN to Scale Computing iSCSI/NFS NAS● Installed/Support of EMC VNX5300 SAN ● Installed/Support of Microsoft Remote Desktop Services Farm for internal and customer use.● Readied the implementation of Windows7/Office2010● Researched HIPAA/HITECH compliance for SummaCare and created plan to remediate (Security, Encryption, Data profiling, Data loss prevention).● Designed/Implemented replication of Tier 1 applications to Disaster Recovery site.● Managed a team of 5 Engineers and Helpdesk Techs.

Managed infrastructure projects● Project Manager for Successful Disaster Recovery test● Acted as engineer to move projects forward as needed.● Built VM Farm, VMGuests ● Built stand-alone servers, to move projects forward● Act as troubleshooter to resolve stuck projects.● Managed resources and assigned tasks as needed.● Migrated user applications to Citrix(4.5) farm● 3rd level support for Windows Server admin & VM Infrastructure (8 ESX 3.5 servers)

Akron, Oh, Us

Project: File and Print migration – Novell to Microsoft● 1500 users, 3 terabytes of data, and over 50 print servers● Led meetings to discover client needs● Created project plan● Assisted as technician as needed● Continue to lead Project meeting● Keep client informed on project status

• Hands-on working manager • Manage a team of 12 Network Administrators • Manage Helpdesk • Team supports 15 US and International plants and sales offices • Support 135 servers, 800 users and 1000 workstations • Supported 12 Exchange Servers • Implementation of SMS – Create software collections, Create SMS queries, , Deployed upgrades to WS and Servers, allowing for automated software upgrades, Help Desk remote control of client stations, as well as Hardware and Software inventory and compliance. • Installation and Support of Citrix 4.5 farm • Successful implementation of Websense • Designed Cisco Unified Wireless Network solution • Implemented Project Management structure • Planned and tested Disaster Recovery • Developed and implemented network monitoring system • Used VMWare release 3.02 ESX, VM Server and Workstation • Set up 5 Virtual servers in production and 10 virtual servers for testing

Buffalo, Ny, Us

Hands-on working manager • Manage a team of 5 Junior and Senior technicians • Manage Helpdesk • Support 3 Plants and 2 Main Offices and interactions with Corp Office! • Successful upgrade of 15 Windows2000/Citrix servers to Windows2003/Citrix4.0 • Daily support of Network, Servers and workstations. • Exchange Server 5.5, 2000 installation and support • Successfully planned and led the move of Citrix farm and other servers, from Buffalo to Cleveland. • Upgraded Networks to MPLS from Frame Relay • Internet VPN network to satellite locations • Prepared plan for Disaster Recovery • Upgraded 802.11b Linksys Network to 802.11g Cisco Wireless • Supported Networks for all plants and offices • Implemented the operational/hardware side of a new ERP system • Took 20 servers and converted them to virtual servers on 2 GSX servers

Tampa, Fl, Us

Contractor!

Cleveland , Oh, Us

Led a team of 20 (Telco/LAN/WAN) based resources to design, develop and beta test a voice over IP solution to reduce overall telecommunication costs.• The VOIP project led to the implementation of a 400 node/phone CISCO Call Manager network for our disaster recovery site.• The VOIP project also led to significant savings by setting up IP trunking between Nestle Hub sites.• This was a lab to test CISCO Call Manager, and to test VOIP's effect on Router and switches.• Responsible for the Nestlé’s AVAYA (Lucent) based telephony system including site evaluations, purchasing, tech support and upgrades.• Developed Project Brief/Project Plan for the introduction of wireless communication for Nestlé. Performed discovery on CISCO wireless solutions. Project was to address the need for users to access Exchange Mail and various Internet Applications via a PDA (WinCE, Palm, Pagers, 2 way pagers, Cell Phones, Laptops, wireless connection for laptops). • Managed and supported 15 team members (Primary Team) • Worked as a hands on manager and performed built, administrated, developed, implemented and maintained the following: Windows NT/Windows 2000, TCP/IP, DNS, DHCP, WINS, MS IIS – Web Technologies, Terminal Server, MS-Exchange server and connectors, MS-SMS: Systems management server, MS-SQL server, MS SNA server.• Performed discovery on Webtrends, • Presented project plan and justification to SR. Management.• Lead a team of 5 resources for the design, development and installation of a videoconference upgrade to move to a Gateway . • Led a team of 12 resources to select, install, and configure a new voice conference system.• Team lead for the creation of RFP to three National Cell phone providers. Analyzed current needs, deployed solution to all Nestle locations.• Created and maintained budget for department.• HP OpenView-integrating Optivity and NetScout LAN probes (RMON) for network analysis.