Proactively addressed and resolved customer complaints, demonstrating strong communication and problem-solving skills to ensure customer satisfaction and retention.• Investigated and resolved customer complaints in a timely and empathetic manner.• Implemented effective solutions to address issues while maintaining a positive customer experience.• Communicated with customers via various channels, including phone, email, and written correspondence, ensuring clear and concise explanations of resolution processes.• Acted as a point of contact for escalated complaints, demonstrating professionalism and empathy in all interactions.• Conducted thorough analyses of customer complaints to identify root causes and prevent recurring issues.• Collaborated with relevant departments to address systemic problems and improve overall customer satisfaction.• Successfully de-escalated tense situations, managing customer emotions and concerns with a calm and empathetic approach.• Provided insights and feedback to management regarding common customer complaints, contributing to continuous improvement initiatives.• Suggested and implemented process improvements to reduce the frequency of customer complaints.• Maintained detailed records of customer complaints, resolutions, and any follow-up actions taken.• Produced regular reports on complaint trends and resolutions for management review.• Collaborated with product development and quality assurance teams to address customer concerns and enhance offerings.• Implemented strategies to turn negative experiences into positive ones, fostering customer loyalty.• Recognized for consistently achieving high customer satisfaction scores in post-resolution surveys.

• Delivered an excellent performance in the Customer Service Division in line with the business needs and KPI´s required. • Provided service to customers in three inbound channels (email, phone, live chat). • Worked under pressure in the peak season for the industry.• Mentored colleagues by sharing knowledge, proper procedures, and motivation. • Part of the Trial Integration Team, Party Ambassador, and Decoration Team. • Extremely committed company values and customer care.

• Built and maintained strong relationships with clients, providing personalized service and addressing inquiries promptly.• Effectively communicated product features, pricing, and rental terms to potential customers.• Consistently met or exceeded sales targets through proactive sales efforts and upselling strategies.• Negotiated rental terms and contracts, maximizing revenue while meeting customer needs.• Developed a deep understanding of rental products, including specifications, features, and benefits.• Provided informed recommendations to customers based on their requirements.• Implemented upselling techniques to promote additional products or services, contributing to increased sales revenue.• Supported promotional campaigns to boost customer engagement and loyalty.• Assisted in training new team members, sharing product knowledge, sales techniques, and best practices.• Stayed informed about industry trends and competitor offerings to maintain a competitive edge.• Recognized for consistently achieving and surpassing sales targets.

● Managed customer service at check-in desks and boarding gates under high-pressure,fast-paced environments.

• Developed comprehensive project plans outlining tasks, timelines, and resource requirements.• Successfully executed projects, meeting all milestones and deadlines.• Maintained regular communication with stakeholders, providing updates on project progress and addressing concerns promptly.• Conducted regular project status meetings to keep team members informed and aligned.• Proactively identified and mitigated project risks to prevent potential issues.• Implemented risk response plans, minimizing disruptions to project timelines.• Managed project budgets, ensuring financial objectives were met.• Implemented cost-saving measures without compromising project quality.• Ensured deliverables met high-quality standards through rigorous testing and quality control measures.• Conducted post-project evaluations to identify areas for improvement.• Cultivated strong relationships with clients, understanding their needs and expectations.• Collaborated with clients to define project requirements and ensure satisfaction with deliverables.

• For three years, working in the sales division of this company, allowed for customer service experience.• Managed the office furniture environments and managed customer needs.• Developed projects with over 1.5USD M per year. • Handled face-to-face customer inquiries and post services.