Ronald Alexander Hernandez Ramos Email & Phone Number

Barcelona, CT, ES

Barcelona, CT, ES

Barcelona, Cataluña, España

• Proactively addressed and resolved customer complaints, demonstrating strong communication and problem-solving skills to ensure customer satisfaction and retention.
• Investigated and resolved customer complaints in a timely and empathetic manner.
• Implemented effective solutions to address issues while maintaining a positive customer experience.
• Communicated with customers via various channels, including phone, email, and written correspondence, ensuring clear and concise explanations of resolution processes.
• Acted as a point of contact for escalated complaints, demonstrating professionalism and empathy in all interactions.
• Conducted thorough analyses of customer complaints to identify root causes and prevent recurring issues.

Barcelona Y Alrededores, España

• Delivered an excellent performance in the Customer Service Division in line with the business needs and KPI´s required.
• Provided service to customers in three inbound channels (email, phone, live chat).
• Worked under pressure in the peak season for the industry.
• Mentored colleagues by sharing knowledge, proper procedures, and motivation.
• Part of the Trial Integration Team, Party Ambassador, and Decoration Team.
• Extremely committed company values and customer care.

Barcelona Y Alrededores, España

• Built and maintained strong relationships with clients, providing personalized service and addressing inquiries promptly.
• Effectively communicated product features, pricing, and rental terms to potential customers.
• Consistently met or exceeded sales targets through proactive sales efforts and upselling strategies.
• Negotiated rental terms and contracts, maximizing revenue while meeting customer needs.
• Developed a deep understanding of rental products, including specifications, features, and benefits.
• Provided informed recommendations to customers based on their requirements.

Barcelona, Catalonia, Spain

• Managed customer service at check-in desks and boarding gates under high-pressure,fast-paced environments.

Caracas, Venezuela

• Developed comprehensive project plans outlining tasks, timelines, and resource requirements.
• Successfully executed projects, meeting all milestones and deadlines.
• Maintained regular communication with stakeholders, providing updates on project progress and addressing concerns promptly.
• Conducted regular project status meetings to keep team members informed and aligned.
• Proactively identified and mitigated project risks to prevent potential issues.
• Implemented risk response plans, minimizing disruptions to project timelines.

Caracas, Venezuela

• For three years, working in the sales division of this company, allowed for customer service experience.
• Managed the office furniture environments and managed customer needs.
• Developed projects with over 1.5USD M per year.
• Handled face-to-face customer inquiries and post services.