Ron H. Email & Phone Number

Dover, New Hampshire, United States

Streamlined operation of the IT department in alignment with the company’s business objectives. Reducing IT spend dramatically while increasing efficiency. Planning, coordinating, and designing IT-related activities, as well as provide administrative direction and support for all daily IT operations. Work closely with decision makers from our international partner companies and other external partners to identify, develop, implement, and support cost-effective technology solutions, policies, and best practices for all aspects of the organization. Administration of backup systems, software distribution, network design and mobile device management. Set up and support VPNs, MPLS, antivirus, firewalls, and servers. Installation and support of network & local printers. Full User support for US and Mexico locations. Responsible for continuous IT service. Onsite and remote support. IT asset management. Change Management. Contact Person for all IT related topics at Brueckner Group USA, Inc. Successfully transitioned a team of 90 from office to WFH overnight with zero lost time and without additional purchase of new equipment or licensing.Mitigated Cyber attack, got the attacker shut down, and assets frozen in under 24 hours.Scale from 40 workers to 95 with no increase in support budget.Migrated 75+ users to MSTeams from PBX and a new building 7x larger, with new servers, network, wireless, security, access control, and logging. 3 Separate audio systems, Triple 4k Projectors, New user setups onboarding and offboarding, and fighting the supply chain restrictions without overpaying.

Portsmouth, Nh

Worked with IT staff and vendors in testing, operational support and troubleshooting of complex system hardware and software problems, as it relates to ESX and Windows. Worked with, communicated, and monitored the operational standards and procedures for systems. Technical resource to the IT staff and systems users; performing related duties as assigned or requested. Depicted moderately complex to complex ideas and issues to varied audiences. Analyzed incident statistics and provided input to assist with volume reduction or automation opportunities Compiled team stats and Operational reports for data driven decisions. Change management. Managed Problem records, working with assignee to drive root cause investigation and remediation plan.

Methuen, Ma

Acquired Jenaly Technology Group. My Role was the same:Virtual Systems Administrator: Responsible for Server upgrade planning and implementation, as well as day to day support of end users.Completed assessments, planning and installation of new Active Directory domains, as well as migration of data and email server (Exchange 2003-2010). High attention to detail, and greater than 97% client satisfaction when surveyed. Design, construction, and installation of backup devices, both hosted and virtual, as well as server Virtulization on VMWare and ESXi.Installation, configuration, and maintenance of Cisco Firewalls, Switches, and UC500 Series Phone systems

Portsmouth, New Hampshire

Virtual Systems Administrator: Responsible for Server upgrade planning and implementation, as well as day to day support of end users.Completed assessments, planning and installation of new Active Directory domains, as well as migration of data and email server (Exchange 2003-2010). High attention to detail, and greater than 97% client satisfaction when surveyed. Design, construction, and installation of backup devices, both hosted and virtual, as well as server Virtulization on VMWare and ESXi.Installation, configuration, and maintenance of Cisco Firewalls, Switches, and UC500 Series Phone systems

Managed a Retail Optical Chain with 1 Million in annual sales. Responsible for Patient and Doctor relations, as well as hiring, training, and dismissal of employees. Able to increase sales at double digit rates each year I worked, as well as the lowest refund % of any store in the company with consistently high customer satisfaction.

Assistant Manager of a Retail Optical Chain with 2 Million in annual sales. Began as a lab technician, cutting and grinding lenses to fit client prescriptions, quickly promoted to Sales leader, and then to Assistant Manager. High Client satisfaction and high degree of accuracy required for proper vision needs.

North Andover, Massachusetts, United States

Managed 6 million in "In House" Bank loans for Cars, Boats, Businesses. Track down non payers, and collect the financed items. Improved collections process, had my methods adopted by the whole company.

Portsmouth Nh

Design and build out amplifiers, XLR connectors, Balanced inputs and microphones, and speakers. Sound design of stage shows, as well as wiring implementing and running the shows.

Bachelor Of Arts (B.A.), Technical Theatre/Theatre Design And Technology

Fellowship with the T&D dept at the PCAC Master Carpenter / Lighting Designer

3.8 Gpa, Physics, Chemistry, 3.9

Activities and Societies: Odyssey of the Mind, went to state championships. Ranatra Fusca Winner for exemplary creativity.