I am a dynamic and results-driven Sales Operations Manager with a proven track record of optimizing sales processes, enhancing team performance, and driving revenue growth. With a passion for data-driven decision-making and a keen eye for detail, I thrive in fast-paced environments where I can leverage my strategic thinking and leadership skills to make a tangible impact.

As a seasoned Sales and Operations Manager with a passion for excellence in the transport industry, I bring a wealth of experience and strategic leadership to my role. Currently serving as the Sales and Operations Manager for a prominent transport company, my responsibilities extend across the dynamic and diverse markets of the Gulf Cooperation Council (GCC) and within the United Arab Emirates (UAE).With a keen understanding of the intricacies of the transportation sector, I have successfully navigated the challenges and opportunities presented by the ever-evolving landscape of the industry. My role involves orchestrating seamless operations while driving sales growth through innovative strategies and client-focused solutions.My professional journey has been marked by a commitment to delivering unparalleled service and building enduring client relationships. Through effective team management and collaboration, I have consistently optimized operational efficiency and enhanced the overall customer experience. In the fast-paced and competitive environment of the transport sector, I leverage my expertise to implement cutting-edge solutions that meet the unique demands of both regional and domestic markets.My dedication to excellence extends beyond daily operations, as I actively seek out opportunities for business development, market expansion, and strategic partnerships. Navigating the complexities of the transport industry within the GCC and UAE requires a dynamic approach, and I thrive on the challenges inherent in this dynamic and vital sector.In addition to my managerial responsibilities, I am committed to staying abreast of industry trends, emerging technologies, and regulatory changes. This proactive approach ensures that the transport services under my purview remain at the forefront of innovation and compliance.

I was responsible for providing quick solutions to customers and handling the operation team. I provide rates to customers based on delivery location and ensure that the company does not close a job in losses. Additionally, I handle the entire operation team and am available 24/7 to ensure that our customers are satisfied with our services. I also take care of truck passing paperwork and oil changes for trucks and genset trailers. Furthermore, I handle RTA and police cases and conduct interviews with drivers for driver vacancies. Coordinating with the typing center for visa work is also a part of my responsibility. I help with monthly closing and handle key clients to ensure their satisfaction. With my strong leadership, problem-solving, and communication skills, I am able to deliver high-quality service and exceed customer expectations.

I have been responsible for managing entire inland transport within the UAE using heavy trucks. My key responsibilities include coordinating with drivers, customers, and warehouse teams to ensure smooth and efficient operations. Additionally, I maintain trip sheets for invoice purposes, understand customer needs, and coordinate with the terminal and DP World team. I also ensure that municipality and customs inspection containers are cleared as per the timing to avoid delays. With my strong organizational and communication skills, I am able to deliver high-quality service and ensure customer satisfaction.

I am an experienced logistics and operations professional with a strong background in NEU Cargo Operations and Commercial Rate Sheets. With expertise in providing rates to customers for their shipments, I am skilled in creating and publishing quotes, validating rates, and coordinating with salespersons to manage rate changes.As a NEU Cargo Operator, I was responsible for managing the entire load-related work in North Europe, working closely with the terminal and stowage planner to ensure a smooth operation. I was responsible for declaring IMO containers, sending load lists and booked container lists, and clearing any discrepancies to ensure efficient operations. I was also a part of the BOOK TO LOAD project, which allowed me to gain additional experience in project management and collaboration.Throughout my career, I have demonstrated strong communication and problem-solving skills, allowing me to handle customer queries and complaints with ease. I am passionate about the logistics and operations industry and am always seeking opportunities to learn and grow my skills.