Roni Dumelle Email & Phone Number

Mchenry, Il, Us

• Enhanced customer satisfaction by promptly addressing concerns and providing addressing concerns and providing accurate information.• Streamlined call center processes for improved efficiency and reduced wait times. • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. • Managed high- stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. • Contributed to sales growth by upselling products and services based on individual customer requirements.

• As a site lead of a COVID testing center I am responsible for a team of 10 employees and making sure they are following all of the safety guidelines set in place.• Setting up and preparing the mobile testing• Checking people in for an appointment and directing walk ins• Tracking and reporting key data points• Participate in training/retraining and continuing education programs as necessary• Comply with all designated safety policies and procedures in the work area, including the use of applicable protective equipment when necessary to prevent exposure to potentially infectious agents• Understand and comply with applicable federal, state and local laws and company policies• Adheres to quality assurance procedures• Maintain all HIPAA standards• Performs other related duties as necessary

• Successfully managed a portfolio of clients and exceeded sales targets by 5% • Conducted cold calls and follow ups to generate leads and close sales. • Built and maintained strong relationships with customers to ensure satisfaction and loyalty.• Conducted product research to assist customers in finding specific parts or solutions to meet their requirements.• Generated quotes for products and services, ensuring accuracy and competitiveness to secure sales opportunities.• Maintained up-to-date knowledge of product offerings, promotions, and pricing to effectively communicate with customers.• Processed sales transactions accurately and efficiently, ensuring timely delivery and customer satisfaction.• Collaborated with team members to achieve sales targets and deliver exceptional service to customers.

Pre-Nursing Studies

General Studies