Roni Van Zerger Email & Phone Number

In my current position as commercial planning Manager, I am responsible for structuring the backoffice team, thas was incluid Customer Experience departament, Logistic ans Business Inteligence, as well as other actions directed to the sales representative team, how like development of tools to support sales using Business Intelligence software including other actions such as:-Customer experience (CX)-KPI's to Customer Experience- Delivery Strategy sales- Sales journey-Expansion strategy-Market mapping-Implementation of Geo-Marketing actions-Support for national sales team-Marketing strategies-Results management-Digital Marketing-Market Strategy-Results management-Digital Marketing

Ribeirão Preto, São Paulo, Brasil

Creation of commercial performance KPI's- Database modeling using ETL concept- Sales performance analysis.- Creation of goals for the national commercial team- Report of results for the sales campaign.- Construction of platforms for information consultation- Forecast / Annual sales and billing forecast

Ribeirão Preto, São Paulo, Brasil

Management and creation of commercial projectsCreation of the E-commerce Implementation projectKnowledge in methodologies of AGILE / SCRUM projectsImplementation of continuous improvement and automation of internal processesArchitecture and implementation of customer experience (CX) projectsKey user for the implementation of the E-commerce system (SAP / Hybris Platform) -Implementation of the continuous process improvement project - Kaisen MethodologyManagement of the entire structure and support of the E-commerce system

Ribeirão Preto, São Paulo, Brasil

I worked for three years as a Commercial Analyst, where my primary function was to ensure the correct flow of information, for internal and external sales teams.In a second moment, I started to be responsible for the intelligence of the sales department (inside Sales) that encompassed the following functions:-Creation of commercial goals-KPI's performance reports - in Excel, Power B.I, Google Sheets (G-Drive)- Sales department data management-Creation of performance indicators for the commercial timerPresentation of results to the Board (Powerpoint) In addition to the basic functions, I was a pioneer in seeking new solutions and tools to gain traction from the sales team, achieving the result of increased sales of around 2.5 million reais, which corresponds to 5% of our sales in 2018. This result was built on top of several projects and deliveries being:-Development of the new visual communication model for commercial campaigns- Advertising materials for external audiences (websites and landing pages).-Development of sales platforms using Chatbot-Implementation of the new communication methodology (inbound Marketing)-Creation of automated databases for querying data (automated dashboards)-Creating videos for internal campaigns (internal marketing)-Implementation of internal communications for the area

Ribeirão Preto, São Paulo, Brasil

I worked for two years as a sales coordinator, managing a team of 15 people in the retail and service areas, the team was made up of people of various generations and degrees of formation, it is always important to maintain a friendly and fair atmosphere among peers and ensuring the operation of the entire structure of a 250 square meter store with around 3,000 items including drinks and food from the premium line.My responsibilities were:- Manage the service team- Ensure the correct disposition of items in the store layout- Decrease operational break level- Increase the store's Average ticket- Ensure the store's monthly revenue target- Always maintain a high level of service to the team.

Savona, Ligúria, Itália

I held the position of customer service specialist on a cruise ship, where it was necessary to have a high degree of resilience and empathy.As it is an audience originating from several countries with different cultures and behaviors, it was necessary to provide cordial and attentive service in several languages, such as English, Italian and Spanish, which I acquired a good proficiency in.- Customer experience consulting- Indication of consumption of items on board- Commercial service

Graduation In Marketing, Marketing

Advanced marketing concepts Implantation of Integrated Marketing Systems (SIM) Methodologies for the implantation of sales campaigns.

Logistics, Supply Chain, Armazém Gerenciamento, Gestão De Pessoas,, 9,5

Estudos das melhores praticas da administração Logística Gestão de processos Implementação do controle do fluxo de vendas Projeto de.

Business Administration, Business Administration