Ronica Dacula Email & Phone Number

New Orleans, Louisiana, United States

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New Orleans, Louisiana, United States

Sales Department Four Diamond HotelSales Administrative Assistant (October 14, 2019 to March 2020)- Serves as backbone support to the Group Sales Managers together with other administrative assistants- Creates proposals, customized hotel maps and prepares contracts for Sales Managers to successfully bring business to the city of New Orleans- Assists in the preparation of unique site visit experience for potential clients- Submits monthly expense reports of Sales Managers- Attends weekly Sales and monthly hotel-wide meetings to maintain and improve business strategies- Orders and delivers complimentary gifts to current and potential clients- Receives phone lead calls and transfers them to respective managers to assist with hotel inquiries- Assists Sales Managers with any other ways to win business with clientsDepartment of the Year at the hotel's 8th Annual Champion Awards

Taguig City, Philippines

Front Office DepartmentFive Star Luxury HotelFront Office Agent (June 18, 2018 to October 27, 2018) - Responsible for checking in and checking out guests in 576 rooms and suites- Provides exceptional service to guests from all around the globe - Responsible for achieving goals in hotel membership enrolments via Golden Circle, upselling guest rooms and acquiring outstanding guest surveysAwarded as the “Most Participative” (July 23, 2018) in the Shangri-La Care 2 Program held in EDSA Shangri-La, Manila, Philippines

Paranaque, Metro Manila, Philippines

Front Office DepartmentEntertainment City’s Integrated Resort and CasinoFront Office Agent (November 2016 to December 2017) - Pioneer team of the 993 luxury suites and villas in two Y-shaped hotel wings- Responsible for checking in and checking out guests in the hotel- Responsible for providing authentic customer service to in-house and casino guests guided by the Forbes standard Rotational Job as Night Auditor (April 2017 to December 2017)- Ensures that reports submitted by agents for the business date are complete- Responsible for settling EDC machines and ensures to balance transaction with PMS postings- Issues internal audit findings to VIP reception and front office agents - Clears all PM and PF accounts prior to night run Assigned Front Office Command Centre Agent (April 2017 to December 2017)- Works together with the Supervisor as a back bone support for hotel operations - Answers phone calls and emails to address concerns of guests and other departments- Responsible for the room assignment of guests with special requests prior to arrival- Works with the housekeeping coordinator for early arrivals, discrepancies and queues- Works with the facilities coordinator for room functionality tests and rectification - Works with the Duty Manager in handling guest complaints and room move requests- Assists in balancing inventory of house and room types

New Orleans, Louisianan, Usa

Front Office Department Four Diamond Hotel brand of the Hyatt Hotels Corporation.International Intern (May 2015 to April 2016) - Responsible for checking in and checking out guests in a 1,193 guestroom hotel- Responsible in achieving front office individual and group goals on hotel membership enrolments, upselling guestrooms to suites and acquiring good check-in score based on Hysat guest surveys - Rotational job as front office agent, hotel operator, VIP lounge representative and night auditorAssigned Department Trainer (November 2015 to April 2016) - Responsible for the overall two-week intense training, welcome packet and coaching of new and incoming Front Office agents from international interns all over the world to United States localsAwarded as one of the “November Employees of the Month 2015” (December 1, 2015)

Las Pinas, Metro Manila, Philippines

Sales DepartmentEvent Venue for Weddings, Debuts, Milestone Celebrations and Corporate FunctionsAccount Executive (February 15, 2012 to February 17, 2014) - Responsible for acquiring clients, closing an agreement and executing the terms of the contract- Responsible for providing quality service and assistance to clients via international and local calls, exchange of emails and face-to-face encounter Assigned Marketing Officer (April 2012 to May 2013) - Responsible for generating promotional strategies such as participating in the country’s major wedding expos, organizing and formulating marketing tactics of in-house bridal and debut exhibits, coordinating with reliable online publishers and preparing contracts of ex-deal agreements

Makati, Metro Manila, Philippines

Marketing Department One-stop media services provider specializing in events and production management Marketing Assistant- Serves as a support for the marketing team in acquiring new accounts and executing projects such as trainings, seminars, local concerts and other social events