Ronica Koey Email & Phone Number

Sydney, Nsw, Au

The Commonwealth Bank is undertaking one of the nation's largest digital transformations to become Australia's leading digital bank, if not the world. My role is to lead creative employee and PR campaigns that effectively position CommBank as the best place to work if you want a rewarding career in technology.

Sydney, New South Wales, Australia

The Technology and COO Communication team supports the CIO and Chief Operations Officer in all their communications and Engagement initiatives. As a Strategic Communication Manager, I’m responsible for driving engagement and internal advocacy for large digital transformation programs, supporting our Group Executives in their engagement events and managing media, external promotions and crisis communication relating to Technology and the Chief Operations Office.• Proven ability to… Show more The Technology and COO Communication team supports the CIO and Chief Operations Officer in all their communications and Engagement initiatives. As a Strategic Communication Manager, I’m responsible for driving engagement and internal advocacy for large digital transformation programs, supporting our Group Executives in their engagement events and managing media, external promotions and crisis communication relating to Technology and the Chief Operations Office.• Proven ability to partner with, influence and coach senior leaders including Group Executives in the delivery of effective communications that is aligned to the CBA strategy and culture. Group Executive average speaker engagement score at 4.2/5.• Excelled in the delivery of all Group Executive-led staff and stakeholder events. Experienced in running in person, virtual (MS Teams and Live Events) and hybrid events that drive staff engagement. Average satisfaction scores of 4/5, NPS of 55, and audiences of up to 5,000.• Strong stakeholder and project management skills proven by working with subject matter experts across the business to prepare briefs and organise approvals for senior executives including investor relations, media interviews, staff events, partner meetings and issues management within tight deadlines. Competent in owning multiple portfolios and programs of work.• Responsible for leading crisis communications for all technology outages including the coordination of website, customer communications, social media, CEO talking points and media holding statements (2021 Akamai outage, 2021-2022 Log4J cyber vulnerability).• Established data-first principles in the team to drive an audience-led approach to communications and engagement. Created ROI indicators, consistent post event surveys, PIR and lessons learnt reports and a 'themes database' to influence Senior Leader decision making and event agendas with audience insights. Show less

Sydney, New South Wales, Australia

Sydney Water is building on its SAP systems to set itself up for the future. The Business Experience Platform (BxP) involves replacing our core financial management system with SAP S4 HANA and introducing new processes around Finance, Supply Chain, Enterprise Asset Management and Enterprise Portfolio and Project Management. I've successfully:• Created communication campaigns and plans to facilitate adoption of the changes associated with BxP and move users through the change curve. Familiar… Show more Sydney Water is building on its SAP systems to set itself up for the future. The Business Experience Platform (BxP) involves replacing our core financial management system with SAP S4 HANA and introducing new processes around Finance, Supply Chain, Enterprise Asset Management and Enterprise Portfolio and Project Management. I've successfully:• Created communication campaigns and plans to facilitate adoption of the changes associated with BxP and move users through the change curve. Familiar with change management and project management terms, tools and practices.• Mitigated and managed all corporate reputational risks associated with BxP (internal and external) and seized opportunities to drive engagement with stakeholders.• Translated highly technical and complex concepts into Plain English and created high quality materials to take users on a successful journey. • Created digital and online solutions so the BxP program team can continue to thrive during the onset of the Covid-19 pandemic (Sharepoint solutions, online events, visible leadership). Show less

• Consistently applies a reputational framework to all portfolios of work (promote, protect and engage) – Includes conducting risk assessments, creating mitigation strategies, identifying internal and external opportunities to promote and engage and executing communication plans.• Developed and executed an employee campaign to position Environmental Performance as 1 of 2 top priorities for Sydney Water. Includes redeveloping the stakeholder plan for regulatory engagement (operational) with… Show more • Consistently applies a reputational framework to all portfolios of work (promote, protect and engage) – Includes conducting risk assessments, creating mitigation strategies, identifying internal and external opportunities to promote and engage and executing communication plans.• Developed and executed an employee campaign to position Environmental Performance as 1 of 2 top priorities for Sydney Water. Includes redeveloping the stakeholder plan for regulatory engagement (operational) with the EPA • Created and executed Community Engagement Plans for contentious projects in the Property portfolio. Involved in engaging with community groups, local councils and Members of Parliament when required. • Experienced in emergency and crisis incident management. Participated in the Emergency Control Centre as the Communications Coordinator Show less

Sydney, Australia

Our Customer Experience Platform (CxP) is a once in a generation IT investment where we replace our old billing and customer management system with SAP. This project of state significance requires the entire business to be ready. My role is to work with our Change Managers to build business engagement plans and create communication materials fit for the audience. This includes the roll out of a fun employee marketing campaign!• Responsible for creating and executing business engagement… Show more Our Customer Experience Platform (CxP) is a once in a generation IT investment where we replace our old billing and customer management system with SAP. This project of state significance requires the entire business to be ready. My role is to work with our Change Managers to build business engagement plans and create communication materials fit for the audience. This includes the roll out of a fun employee marketing campaign!• Responsible for creating and executing business engagement plans to drive business readiness for the CxP Program. Includes running roadshows, creating videos, newsletters, program emails and tailoring highly technical language into Plain English.• Responsible for the CxP marketing campaign roll out which includes the launch of an avatar and ambassador network. • Assisting with issues management by being on call, preparing scenario analyses, key messages, holding statements and briefing packs.• Being a 24/7 story teller, translator and ambassador for the program.Achievements• NSW Young Water Professional of the year 2019 (Highly Commended)• Traveled to India to work with WaterAid to implement our winning solution, the Poo Switcheroo (ask me more about it!) Show less

Sydney Australia

My main responsibilities are to manage our corporate channels, plan and execute engagement initiatives such as staff events and deliver communications best fit for purpose.A typical day in the life of me would see me:- Working with internal stakeholders to create engaging communication plans and materials- Planning and executing staff events that bring people together (Lifestream awards, International Women's Day, NAIDOC week, roadshows)- Managing our internal channels and… Show more My main responsibilities are to manage our corporate channels, plan and execute engagement initiatives such as staff events and deliver communications best fit for purpose.A typical day in the life of me would see me:- Working with internal stakeholders to create engaging communication plans and materials- Planning and executing staff events that bring people together (Lifestream awards, International Women's Day, NAIDOC week, roadshows)- Managing our internal channels and creating content (eNews, iConnect, Yammer, Corporate emails and notifications)- Sitting in the video editing room doing my thing...Which is video editing - Searching for stories to showcase the projects/services we deliver and the amazing people who drive themThe highlight of 2018 is definitely my involvement with WaterAid and the Winnovators challenge. I joined a team of 9 others from across the business to take on India's biggest sanitation issue: open defecation. Our goal was to improve sanitation in India by designing and prototyping a switch mechanism for twin-pit latrines and consider community engagement approaches. We raised $11,000, pulled off a killer trivia night, took home 5 awards (including the Global winners title and a trip to India) and prototyped a solution which we hope will make a difference to the people of India. Achievements- Global winner of the WaterAid Winnovators 2018 challenge- Asia Pacific regional winner of the WaterAid Winnovators 2018 challenge- Best social media winner of the WaterAid Winnovators 2018 challenge- Best LEARN category winner of the WaterAid Winnovators 2018 challenge- Best presentation winner of the WaterAid Winnovators 2018 challenge- Finalist for the AAGE awards: best graduate recruitment video in the public sector- Lifestream Award - Cricket NSW partnership Show less

Sydney, Australia

As a Government & Stakeholder Relations officer, I coordinate responses to Ministerial correspondence through issue management and stakeholder engagement. My role also includes supporting our corporate sponsorships and events by creating and executing communication materials.For example, this year I was responsible for creating and project managing the communications for Sydney Water's involvement in Ozwater - Australia's largest water conference and trade exhibition. This included… Show more As a Government & Stakeholder Relations officer, I coordinate responses to Ministerial correspondence through issue management and stakeholder engagement. My role also includes supporting our corporate sponsorships and events by creating and executing communication materials.For example, this year I was responsible for creating and project managing the communications for Sydney Water's involvement in Ozwater - Australia's largest water conference and trade exhibition. This included pulling together communication strategies for our internal, external and social media channels to obtain maximum ROI and strengthen stakeholder relations.I am in charge of a designated region in NSW where I am responsible for for strengthening MP relations and engagement through regular stakeholder meetings and resolving MP enquiries. On a daily basis I contribute to protecting corporate reputation by writing and coordinating responses to Ministerial enquiries, briefing notes and Ministerial Questions with/without notice.Key achievements:• Won the Annual Team Lifestream Award for successfully positioning Sydney Water as a leading water utility at Ozwater'17.• Created and project managed the execution of a Communications Plan which saw over 400 new LinkedIn followers, 7 published articles in trade media, 4 positive PR opportunities, 1 speech read in Parliament and over $5,000 raised for WaterAid.• Coordinated all 100+ staff involved in Ozwater’17 by running staff sessions, training presenters, reviewing presentations.• Coordinated all Ministerial House File Notes in preparation for the upcoming Budget Estimates hearing. Show less

Sydney, Australia

I started at Sydney Water as the Communications graduate for the 2016 intake. In my first year, I was responsible for executing the company's Community Involvement program to drive education and engagement with our customers and staff.A large part of my role was to oversee our sponsorship portfolio and act as a relationship manager for all of our major partnerships and sponsorships. I delivered activations that drove education around our drinking water. Many of these activations focused… Show more I started at Sydney Water as the Communications graduate for the 2016 intake. In my first year, I was responsible for executing the company's Community Involvement program to drive education and engagement with our customers and staff.A large part of my role was to oversee our sponsorship portfolio and act as a relationship manager for all of our major partnerships and sponsorships. I delivered activations that drove education around our drinking water. Many of these activations focused on sharing information about the quality of Sydney’s drinking water and encouraging actions that benefit the environment and consumer’s wallets.I also delivered our Workplace Giving Program, which saw our payroll-giving program grow from 6.2% to 16% participation and over $100,000 in donations to charity within 9 months.I developed many communication materials and built strong writing skills including Plain English. As someone who loves to get creative, I regularly provided engaging content for our Social Media channels and intranet. I built myself a reputation for video editing and being able to collate and streamline data to make it visually appealing.Key achievements:• Coordinated Sydney Water’s volunteer interim program – over 80 volunteers contributing over 450 hours with a 90% overall satisfaction of the program.• Relaunched the Workplace Giving Program – increased participation from 6.2% to 16% with over $100,000 donations to charity within 9 months• Launched first Local community support program – a new strategic approach to connect with local grass roots communities • Wrote an editorial about Sydney Water that was published in the Sculpture by the Sea catalogue 2016 Show less

Macquarie Ryde

As a cashier for Woolworths I was responsible for providing excellent customer service, handling all customer payments and ensuring management of daily cash accounts. I was trained as a supervisor, which meant I coordinated rostering, training new employees and was accountable for up to $15,000 in cash accounts. I built strong customer relations with sales associates which facilitated the merchandising process for our store.Key achievements:• Retained highest scan rate… Show more As a cashier for Woolworths I was responsible for providing excellent customer service, handling all customer payments and ensuring management of daily cash accounts. I was trained as a supervisor, which meant I coordinated rostering, training new employees and was accountable for up to $15,000 in cash accounts. I built strong customer relations with sales associates which facilitated the merchandising process for our store.Key achievements:• Retained highest scan rate for several months straight• Trained new and existing staff on the checkout system• Praised by Woolworth store managers for excellent customer service during store visit Show less

Macquarie Ryde

Working as a bakehouse assistant at Woolworths was my very first part time job. I was responsible for providing excellent customer service and ensuring all products were of high quality and adhered to all OHS standards. My tasks included packaging, labelling and shelving of bakery products in a fast paced environment.Working part-time while completing high school and university exposed me to skills in time management, prioritising and effective team work. Key… Show more Working as a bakehouse assistant at Woolworths was my very first part time job. I was responsible for providing excellent customer service and ensuring all products were of high quality and adhered to all OHS standards. My tasks included packaging, labelling and shelving of bakery products in a fast paced environment.Working part-time while completing high school and university exposed me to skills in time management, prioritising and effective team work. Key achievements:• Introducing a new packaging and labelling system that improved efficiencies of resources and labour• Acted as supervisor when Manager was absent• Trained new and existing staff on the new labelling system• Trained new staff on roles and responsibilities Show less

Sydney, Australia

I was one of three undergraduate students accepted to join Unilever’s internship program in Customer Development 2014. I was responsible for working with category managers to identify and deliver Woolworth’s category growth opportunities in Hair Care and Ice Creams. Part of this included creating an implementation timeline and liaising between customer marketing, customer service and external agencies to complete all tasks in full time.I worked closely with Unilever’s Woolworths team… Show more I was one of three undergraduate students accepted to join Unilever’s internship program in Customer Development 2014. I was responsible for working with category managers to identify and deliver Woolworth’s category growth opportunities in Hair Care and Ice Creams. Part of this included creating an implementation timeline and liaising between customer marketing, customer service and external agencies to complete all tasks in full time.I worked closely with Unilever’s Woolworths team both in the office and at store to gain an understanding of shopper trends, how to implement brand solutions, merchandising and category. Some of the major skills that I walked away with include project management, negotiations and campaign analysis.Key achievements● Successfully delivered category growth opportunities in Woolworth’s hair care and ice cream portfolio.● Led a behavioural economics research project to understand the customer journey and decision-making process in purchasing men’s hair care.● Conducted post campaign and category SWOT analyses to create a Customer Marketing toolkit to guide all future supermarket activations and measure ROI.● Led the Customer Development division team day by organising collateral, catering and facilitating workshops as per direction from the General Manager. Show less

New South Wales, Australia

I joined the IT Department at Johnson & Johnson Medical as part of a work experience program to guide my career development. Throughout the one month program, I rotated across teams within IT where I gained exposure to the following:• Shadowed the Head of IT to understand project management• Introduced to the Enterprise Resource Planning System (SAP)• Gained author rights to the J&J website and intranet portal where I helped update content on their webpages and learnt about… Show more I joined the IT Department at Johnson & Johnson Medical as part of a work experience program to guide my career development. Throughout the one month program, I rotated across teams within IT where I gained exposure to the following:• Shadowed the Head of IT to understand project management• Introduced to the Enterprise Resource Planning System (SAP)• Gained author rights to the J&J website and intranet portal where I helped update content on their webpages and learnt about their employee engagement strategy• Spent time in the warehouse learning about logistics and how SAP drives efficiency• Spent time in the customer call centre• A network of industry professionals from several functional areas of the company Show less

Bachelor Of Commerce/Science, Marketing, Hrm, Psychology, Distinction Average

Activities and Societies: UNSW Leadership Program, Science Peer Mentor, Arc Delegate for the Communications Industry Society, ACE.

High School Certificate, High School/Secondary Diplomas And Certificates

Activities and Societies: Transport Prefect, Peer Support Mentor, Yarrabee Annual School Magazine Coordinator, Sisters of Charity.