Roni Feldsher work email
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Innovative customer success leader with 12+ years hands-on experience managing skilled global customer success teams and delivering excellent customer experiences for emerging software startups. Proven track record of exceeding performance goals and growth targets by leveraging data to identify customer value, retention risk, and expansion potential. Passionately strive to build collaborative work environments by fostering trust, teamwork, and creativity.Areas of Expertise:- Developer Tools, DevOps, Cloud, SaaS, API Platforms- Enterprise Customer Success- Strategic Business Planning- Cross-functional Collaboration - Professional Development - Process OptimizationLeadership Skills & Achievements:- Developed a strategic growth plan, hired, trained, motivated, and retained high-performing global customer success teams (95% retention rate)- Translated complex technical features and insights into business concepts and strategy recommendations- Customer advocate, drove strategic relationships ensuring key customer success- Versatile leader, adapted innovative tools to optimize process efficiency and productivity- Initiated and executed high-impact projects simultaneously in fast-paced environments, achieving goals, and delivering excellent resultsTools & Technologies: - Qlik, Sisense, Tableau- Gainsight, Totango, Intercom- Salesforce, Hubspot, JIRA/Confluence, Zendesk, Gong, Productboard, Postman- Web technologies, APIs, AWS, CDN, Image/Video Processing, AI Document Processing
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Head Of Customer SuccessUnleash Mar 2024 - PresentNew York, New York, Us -
Vp, Customer SuccessVeryfi 2023 - 2023San Mateo, California, Us- Developed and scaled all post-sales customer-facing organizations including Customer Success, Onboarding, Account Management, Renewals, Expansions, and Technical Support- Developed processes for sales-CS handoff, new customer onboarding, business reviews and renewals to optimize customer experience and reduce churn- Established support tiers and TAM roles to improve issue resolution- Member of the executive leadership team -
Vp, Customer SuccessMux 2021 - 2023San Francisco, California, Us- Defined customer segmentation and developed playbooks for tech-touch, low-touch, and high-touch customer success- Built and scaled a team of technical CSMs focused on driving value via API product adoption- Established CS Ops and implemented CS platform to drive automation and efficiency- Responsible for Customer Success, Onboarding/implementation, Account Management, Renewals, Expansions -
Vp, Customer SuccessCloudinary 2020 - 2021San Jose, California, Us- Managed a global team of customer success managers located in US, UK and Israel- Developed customer success strategy and vision by implementing innovative practices, quarterly plans, and annual OKRs to drive adoption, retention, and expansion- Drove cross-functional collaboration across sales, product, marketing, and engineering teams to identify and support customer expansion opportunities- Established the Customer Advisory Board (CAB) to drive meaningful product feedback and ensure stronger customer alignment- Defined customer segmentation, identified role specialization, and developed playbooks for tech-touch, low-touch, and high-touch strategic account management -
Senior Director, Global Customer SuccessCloudinary 2019 - 2020San Jose, California, Us
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Director, Customer SuccessCloudinary 2016 - 2019San Jose, California, Us
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Director, Customer Success - Strategic AccountsClarizen 2012 - 2016Milpitas, Ca, Us- Founded a high-performing enterprise customer success team of 10 professionals- Managed all aspects of SaaS product deployment and post-implementation support- Established a customer-centric culture, resulting in excellent alignment with top customers: Wells Fargo, VMware, HP, eBay, Nike, NetApp- Collaborated with Sales, Product, and Engineering to provide customer feedback and drive product roadmap decisions -
Customer Success ManagerClarizen 2011 - 2012Milpitas, Ca, Us- Managed senior-level relationships with strategic enterprise customers- Collaborated with customers and internal teams to develop technical specifications for meeting customer customization and integration requirements
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Project Manager And Professional ServicesHarland Financial Solutions 2007 - 2011Lake Mary, Fl, Us- Managed projects worth $2M, owned the entire product implementation and customer management aspects in Israel, Europe, and Africa- Led presale, post-sale, specification, system analysis, development, and coding of technical and business solutions for the company’s corporate clients -
Software EngineerPeldec Decision Systems (Acquired By Harland Financial Solutions) 2004 - 2007Full stack developer specialized in .Net, C#, VB, JavaScript, HTML, CSS, XML, SQL and more
Roni Feldsher Skills
Roni Feldsher Education Details
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Ben-Gurion University Of The NegevInformation Systems Engineering
Frequently Asked Questions about Roni Feldsher
What company does Roni Feldsher work for?
Roni Feldsher works for Unleash
What is Roni Feldsher's role at the current company?
Roni Feldsher's current role is Head of Customer Success at Unleash.
What is Roni Feldsher's email address?
Roni Feldsher's email address is ro****@****ary.com
What schools did Roni Feldsher attend?
Roni Feldsher attended Ben-Gurion University Of The Negev.
What skills is Roni Feldsher known for?
Roni Feldsher has skills like Software Project Management, Enterprise Software, Saas, Cloud Computing, Integration, Software Development, Salesforce.com, Professional Services, Start Ups, Business Analysis, Pre Sales, Web Applications.
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