Head Of Customer Success
Current
Mar 2024 - Present
AeroLeads people directory · profile
Roni Feldsher Email & Phone Number
Head of Customer Success at Unleash
at
Unleash
1 work email found
@cloudinary.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Customer Success at Unleash
Location
San Francisco Bay Area, United States, United States
Who is Roni Feldsher? Overview
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Quick answer
Roni Feldsher is listed as Head of Customer Success at Unleash at Unleash, based in San Francisco Bay Area, United States, United States. AeroLeads shows a work email signal at cloudinary.com and a matched LinkedIn profile for Roni Feldsher.
Roni Feldsher previously worked as Head of Customer Success at Unleash and VP, Customer Success at Veryfi. Roni Feldsher holds Bachelor Of Science (Bsc), Information Systems Engineering from Ben-Gurion University Of The Negev.
Company email context
Email format at Unleash
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{first}@cloudinary.com
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Profile bio
About Roni Feldsher
Innovative customer success leader with 12+ years hands-on experience managing skilled global customer success teams and delivering excellent customer experiences for emerging software startups. Proven track record of exceeding performance goals and growth targets by leveraging data to identify customer value, retention risk, and expansion potential. Passionately strive to build collaborative work environments by fostering trust, teamwork, and creativity.Areas of Expertise:- Developer Tools, DevOps, Cloud, SaaS, API Platforms- Enterprise Customer Success- Strategic Business Planning- Cross-functional Collaboration - Professional Development - Process OptimizationLeadership Skills & Achievements:- Developed a strategic growth plan, hired, trained, motivated, and retained high-performing global customer success teams (95% retention rate)- Translated complex technical features and insights into business concepts and strategy recommendations- Customer advocate, drove strategic relationships ensuring key customer success- Versatile leader, adapted innovative tools to optimize process efficiency and productivity- Initiated and executed high-impact projects simultaneously in fast-paced environments, achieving goals, and delivering excellent resultsTools & Technologies: - Qlik, Sisense, Tableau- Gainsight, Totango, Intercom- Salesforce, Hubspot, JIRA/Confluence, Zendesk, Gong, Productboard, Postman- Web technologies, APIs, AWS, CDN, Image/Video Processing, AI Document Processing
Listed skills include Software Project Management, Enterprise Software, Saas, Cloud Computing, and 32 others.
Current workplace
Roni Feldsher's current company
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10 roles · 22 years
Roni Feldsher work experience
A career timeline built from the work history available for this profile.
Vp, Customer Success
- Developed and scaled all post-sales customer-facing organizations including Customer Success, Onboarding, Account Management, Renewals, Expansions, and Technical Support- Developed processes for sales-CS handoff, new customer onboarding, business reviews and renewals to optimize customer experience and reduce churn- Established support tiers and TAM.
2023 - 2023
Vp, Customer Success
- Defined customer segmentation and developed playbooks for tech-touch, low-touch, and high-touch customer success- Built and scaled a team of technical CSMs focused on driving value via API product adoption- Established CS Ops and implemented CS platform to drive automation and efficiency- Responsible for Customer Success, Onboarding/implementation.
2021 - 2023
~2 yrs
Vp, Customer Success
- Managed a global team of customer success managers located in US, UK and Israel- Developed customer success strategy and vision by implementing innovative practices, quarterly plans, and annual OKRs to drive adoption, retention, and expansion- Drove cross-functional collaboration across sales, product, marketing, and engineering teams to identify and.
2020 - 2021
~1 yr
Senior Director, Global Customer Success
2019 - 2020
~1 yr
Director, Customer Success
2016 - 2019
~3 yrs
Director, Customer Success - Strategic Accounts
- Founded a high-performing enterprise customer success team of 10 professionals- Managed all aspects of SaaS product deployment and post-implementation support- Established a customer-centric culture, resulting in excellent alignment with top customers: Wells Fargo, VMware, HP, eBay, Nike, NetApp- Collaborated with Sales, Product, and Engineering to.
2012 - 2016
~4 yrs
Customer Success Manager
- Managed senior-level relationships with strategic enterprise customers- Collaborated with customers and internal teams to develop technical specifications for meeting customer customization and integration requirements
2011 - 2012
~1 yr
Project Manager And Professional Services
- Managed projects worth $2M, owned the entire product implementation and customer management aspects in Israel, Europe, and Africa- Led presale, post-sale, specification, system analysis, development, and coding of technical and business solutions for the company’s corporate clients
2007 - 2011
~4 yrs
Software Engineer
Full stack developer specialized in.Net, C#, VB, JavaScript, HTML, CSS, XML, SQL and more
2004 - 2007
~3 yrs
1 education record
Roni Feldsher education
-
Ben-Gurion University Of The Negev
FAQ
Frequently asked questions about Roni Feldsher
Quick answers generated from the profile data available on this page.
What company does Roni Feldsher work for?
Roni Feldsher works for Unleash.
What is Roni Feldsher's role at Unleash?
Roni Feldsher is listed as Head of Customer Success at Unleash at Unleash.
What is Roni Feldsher's email address?
AeroLeads has found 1 work email signal at @cloudinary.com for Roni Feldsher at Unleash.
Where is Roni Feldsher based?
Roni Feldsher is based in San Francisco Bay Area, United States, United States while working with Unleash.
What companies has Roni Feldsher worked for?
Roni Feldsher has worked for Unleash, Veryfi, Mux, Cloudinary, and Clarizen.
How can I contact Roni Feldsher?
You can use AeroLeads to view verified contact signals for Roni Feldsher at Unleash, including work email, phone, and LinkedIn data when available.
What schools did Roni Feldsher attend?
Roni Feldsher holds Bachelor Of Science (Bsc), Information Systems Engineering from Ben-Gurion University Of The Negev.
What skills is Roni Feldsher known for?
Roni Feldsher is listed with skills including Software Project Management, Enterprise Software, Saas, Cloud Computing, Integration, Software Development, Salesforce.Com, and Professional Services.
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