AeroLeads people directory · profile
Roniesha Latham Email & Phone Number
Director of Customer Experience
at
SENSOR BIO
1 work email found
@apria.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Director of Customer Experience
Location
Los Angeles, California, United States
Who is Roniesha Latham? Overview
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Quick answer
Roniesha Latham is listed as Director of Customer Experience at SENSOR BIO, based in Los Angeles, California, United States. AeroLeads shows a work email signal at apria.com and a matched LinkedIn profile for Roniesha Latham.
Roniesha Latham previously worked as Director of Customer Experience at Biostrap and Manager of Customer Experience at Biostrap. Roniesha Latham holds Bachelor Of Science - Bs, Business Administration And Management, Project Management from Columbia Southern University.
Company email context
Email format at SENSOR BIO
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{first}_{last}@apria.com
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Profile bio
About Roniesha Latham
As a Customer Experience Director with extensive experience, I have a proven track record of delivering exceptional results by placing customer satisfaction at the forefront of my priorities. I achieve this through implementing effective strategies, establishing best practices, scaling teams, and optimizing the customer experience through journey mapping. With my expertise in customer service, team leadership, process improvement, and data-driven decision-making, I am confident in my ability to make a valuable contribution to the success of any organization. I am currently seeking a challenging role that will allow me to showcase my skills and expertise, ultimately driving positive outcomes for the organization.
Listed skills include Leadership, Team Building, B2C Sales, E Commerce, and 37 others.
Current workplace
Roniesha Latham's current company
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9 roles · 7 years
Roniesha Latham work experience
A career timeline built from the work history available for this profile.
Director Of Customer Experience
As a customer support director, I spearhead a team of dedicated professionals responsible for delivering prompt issue resolution and exceptional customer service. By fostering close collaboration with the tech team, I bridge the gap between customer needs and technical solutions, expediting issue resolution and enhancing customer satisfaction. To drive.
Manager Of Customer Experience
Drive customer satisfaction and loyalty by championing customer advocacy initiatives. Lead the team in efficiently resolving client issues and managing escalations when needed. Create listening points throughout the customer journey to gather valuable feedback. Segment the customer base and develop tailored strategies to cater to diverse needs, constantly.
Aug 2020 - Dec 2020
Head Of Product And Operations (Consultant)
Led the development and launch of new products, managed cross-functional teams, and implemented operational improvements. Conducted market research, coordinated with suppliers, and oversaw B2B account onboarding and e-commerce management. Enhanced product quality and customer satisfaction through strategic initiatives.
Mar 2024 - Jul 2024
Head Of Customer Service
Oversee the customer experience department. Partner with the analytics team to create meaningful actions across the enterprise from the data. Train, observe and coach the customer experience team to achieve results, and participate in the performance management process. Achieve desired KPIs against platform adoption, customer renewal, customer expansion.
Oct 2020 - Jun 2022
Manager Of Customer Service
I managed the customer service team, providing support for non-emergency medical transportation (NEMT) services, and focused on improving customer satisfaction by refining processes and consistently meeting service level agreements (SLAs). I enhanced first-contact resolution rates by designing targeted training programs for customer service representatives.
2019 - 2020
~1 yr
Customer Service Specialist
Resolved customer inquiries and provided accurate information following the HIPAA and state guidelines regarding prescriptions and durable medical equipment.
Feb 2019 - Jun 2019
Customer Qualifications Specialist
Act as a liaison between customers, insurance, and doctors as a means of obtaining prescriptions, getting insurance approval, and scheduling/ sending approved durable medical equipment to customers. This includes CPAP, breast pumps, and oxygen. Helped facilitate several key medical operations processes to ensure that patients received their durable medical.
Jun 2015 - Jun 2019
Customer Support Specialist
Responded to customer inquiries through text, email, and phone. Provided product support and services while assisting in the development of Taxbot applications to meet the needs of their customers in a more user-friendly environment.
Dec 2014 - Jun 2015
1 education record
Roniesha Latham education
-
Columbia Southern University
FAQ
Frequently asked questions about Roniesha Latham
Quick answers generated from the profile data available on this page.
What company does Roniesha Latham work for?
Roniesha Latham works for SENSOR BIO.
What is Roniesha Latham's role at SENSOR BIO?
Roniesha Latham is listed as Director of Customer Experience at SENSOR BIO.
What is Roniesha Latham's email address?
AeroLeads has found 1 work email signal at @apria.com for Roniesha Latham at SENSOR BIO.
Where is Roniesha Latham based?
Roniesha Latham is based in Los Angeles, California, United States while working with SENSOR BIO.
What companies has Roniesha Latham worked for?
Roniesha Latham has worked for Sensor Bio, Biostrap, Orthonu, Tapas Media, and Saferide Health.
How can I contact Roniesha Latham?
You can use AeroLeads to view verified contact signals for Roniesha Latham at SENSOR BIO, including work email, phone, and LinkedIn data when available.
What schools did Roniesha Latham attend?
Roniesha Latham holds Bachelor Of Science - Bs, Business Administration And Management, Project Management from Columbia Southern University.
What skills is Roniesha Latham known for?
Roniesha Latham is listed with skills including Leadership, Team Building, B2C Sales, E Commerce, Social Media, Kpi Implementation, Insurance, and Training And Development.
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