Roni Lima Email & Phone Number

Hemel Hempstead, Gb

Hemel Hempstead, England, United Kingdom

- Collaborating with the Revenue Managers, Sales & Marketing Team, and IT Team to plan and execute promotions and other projects- Utilizing Revenue Management data to provide the Sales & Marketing Team with price points for a range of hotels/villages, dates, and prices to feature in guest communications- Reviewing all guest communications to ensure that featured price points, rates, and other relevant information about the hotels/villages are accurate and up-to-date- Analyzing promotion results and presenting insights and recommendations to the Sales & Marketing Team to support business goals- Monitoring daily hotels/villages rooms and rates availability- Responding to enquiries and providing assistance to other departments on promotions and rooms/rates availability as needed

Hemel Hempstead, England, United Kingdom

- Handling incoming calls from partners to facilitate new bookings and manage existing reservations- Responding to customer inquiries and complaints via email or telephone, using excellent customer service skills to address their needs- Conducting monthly reviews of bookings to ensure accuracy and address any issues that may arise, collaborating with partners and park staff to minimize any impact on guest experiences- Performing additional duties as assigned by the Team Leader or Manager, approaching tasks with a positive and proactive attitude

Watford, England, United Kingdom

- Delivering exceptional customer service by promptly addressing inquiries and concerns with a friendly and helpful demeanor- Processing payments using a variety of methods, including cash, debit/credit cards, and vouchers- Assisting with the resolution of customer complaints and issues to ensure a positive shopping experience- Maintaining the appearance and organization of the shop floor and stockroom according to company standards

Ruislip Manor

- Offering personalized, efficient cashiering services to customers to facilitate a positive shopping experience- Accurately inputting purchase details into a cash register and calculating the total purchase price- Identifying potential sales leads and referring them to appropriate colleagues to maximize business opportunities- Participating in various tasks such as shelf stacking, pricing, and merchandise display to maintain an organized and visually appealing store environment- Conducting safety checks during store opening and closing procedures, including checking lights, heaters, and fire exits to ensure the safety of customers and employees

São Paulo Area, Brazil

- Effectively promoting and selling travel packages to interested clients, while effectively communicating the features and benefits of the products and services- Responding to email and telephone inquiries in a timely and efficient manner, providing helpful and accurate information- Listening to and understanding the unique needs and goals of clients, and offering personalized recommendations and assistance- Maintaining a high standard of customer service that reflects positively on the company, and consistently striving to exceed client expectations

São Paulo Area, Brazil

- Providing knowledgeable and personalized recommendations to customers on the store's products and services, helping them to make informed purchasing decisions- Utilizing upselling techniques to maximize store revenue, such as suggesting upgrades, insurance, and add-ons to customers- Managing store inventory using a stock management system, including logging, checking, locating, and moving stock as needed- Ensuring that all display areas comply with Health and Safety regulations to create a safe and welcoming environment for customers- Maintaining a visually appealing store by promptly replacing any items that are removed from display areas after a sale