Roni Mercer Email & Phone Number

Remote

o Creates written processes and procedures to develop a subrogation department for InsurTech startup from the inception of its Car program. o Liaises across teams to ensure development needs of the subrogation team are met and ensure subro team is properly supporting the Car organization.o Drives the end-to-end subrogation recovery process on auto claims by handling all aspects of the car subrogation process. o Maintains up-to- date knowledge of insurance and subrogation law to ensure compliance with all state and federal insurance regulations.

Atlanta, Georgia, United States

o Handled claims in subrogation by writing contentions to be heard in intercompany arbitration through Arbitration Forums to seek reimbursement for the customer and Allstate. o Reviewed and documented the claim file in NextGen and independently developed an arbitration strategy based on state specific laws and statutes while following the guidelines of subrogation and arbitration. o Served as the Subject Matter Expert for the development and beta testing of the Total Recovery Solutions (TRS) platform and assisted in training other employees and leaders in the adaptation of the platform.o Attained arbitrator certification and functioned as a Certified Arbitrator, hearing cases in Arbitration Forums to ensure Allstate maintained a 1:1 ratio to remain eligible to file arbitrations on the TRS platform.Leadership Experience & Developmento Served as Chair of the African American Workers Network (AAWN) Employee Resource Group, by managing a budget and leading a team with the goal of promoting diversity, equity, and inclusion through unique events and experiences that highlight the African American employee experience. Reported to Home Office.o Completed "Look At Leadership I" and "Look At Leadership II" with the goal of developing skills to obtain a leadership role.o Co- Chaired the Lunch and Learn Committee. Identified opportunities for improvement in the subrogation process or subrogation strategy by developing, organizing, and presenting training sessions for the subrogation department. o Selected for a temporary role as a Talent Share- Recruiting Assistant to support Human Resources’ Talent Acquisition team by managing aspects of the interview process that included maintaining a direct working relationship across all business areas and provided services related to sourcing, researching, marketing, recruiting, screening candidates, interview management and recommendations to meet business area hiring goals.

Vidalia, Georgia, United States

o Oversaw the Middle Eighth Juvenile Court’s Children in Need of Services program efforts and activities by conducting regular meetings, coordinating services and resources with local clerks of court and other law enforcement officials, enforcing and creating court orders, attending juvenile court hearings, addressing case management alerts, responding to customer inquiries, etc.o Engaged in outreach efforts to recruit community partnerships to supplement existing services.o Developed and maintained a comprehensive rehabilitation process through assessment of needs and referrals to providers who were able to provide necessary support and resources to address identified issues and barriers.

o Interviewed and investigated Aged, Blind and Disabled applicants for Medicaid/ Food Stamps programs and determined eligibility for use of social programs and agency resources. o Entered renewal data for Medicaid/ Food Stamps programs in Compass, GAMMIS, and SUCCESS software systems ensuring clients have continued access to Medicaid and Medicare services.o Maintained telephone contact with recipients in order to complete reviews, answer questions, and ensure accurate maintenance of customer records.

Greater Savannah Area

o Functioned in the role of case manager by keeping detailed and accurate Individualized Education Plans (IEPs), updating, modifying, and maintaining accurate student records TIENet and Powerschool software programs based on results from frequent student contact, educational data, psychological reports, and interviews with IEP team members.o Maintained own classroom of students with disabilities, providing them with advanced educational opportunities. o Supervised off- campus student worksite activities as defined in Individual Education Plan’s Transitional Services Plan.