I founded an outsourcing call center offering English and German language support services, growing the company to a team of 15-20 employees providing inbound and outbound services such as sales, customer support, telemarketing, debt collection, etc. My responsibilities included researching for projects, managing employees, building client relationships, and improving processes. My achievements included successfully establishing the company, providing high-quality customer service, and growing the business. This experience was challenging but rewarding, allowing me to learn about managing a team and be proud of the company's achievements.

As an Assistant to the Executive Director of EFEKOS, a Commercial Enterprise based in Gjilan, Kosovo, I was responsible for a variety of tasks that contributed to the success of the company. My duties included dealing with the import of products, creating reports, analyzing sales, tracking stock, researching the market, and implementing sales and marketing strategies. In addition, I assisted in office administration and management, communicated with various brands, contributed to the company's Facebook page, and handled wholesale administration and IT tasks within the facility. I also arranged appointments and daily tasks for the Executive Director.Assisted in the smooth operation of the company by handling various administrative and IT tasks. Contributed to the growth and success of the company through market research and implementation of sales and marketing strategies.I am proud of my professional experience at EFEKOS and the skills and knowledge I gained while working there. I am confident that my experience and abilities would be a valuable asset to any organization.

From 2015 to 2018, I ran a small IT business offering technical services including computer and mobile phone sales, repairs, and maintenance. Skilled in hardware and software systems, graphic design with Adobe Photoshop and Illustrator, and amateur web development using a little HTML, CSS and WordPress. Grew expertise in the IT and networking industries, building a reputation as a reliable provider of IT services.