• Oversee and handle service operations, including technicians daily scheduling, ordering materials, system takeovers, monitoring documents, FDNY Violations, service invoicing, collections, and work with upper management to execute changes designed for company growth. (Quickbooks, Simpro, Microsoft).• Create proposals/quotes for takeover projects, services, contracts, and project change orders. • Implemented templates/documents to distribute to clients for handling Fire Alarm conditions, Central Station and Violations procedures, and Radio Communicator options.• Responsible for Service Sales increasing by 10%. • Resolve critical and escalated concerns from both customers and vendors pertaining, but not limited to, Fire Alarm, invoicing, contracts, and FDNY violations. • In charge of all 24/7 emergency service calls, providing either over the phone technical support, or in person if needed.

• Oversee all daily operations, including scheduling, invoicing, collections, updating data, ordering project materials, weekly payroll.• Create bids for new jobs, provide proposals/quotes for projects, services, and contracts.• Meet with clients/vendors to perform walk-throughs for new jobs• Provide technical support to clients and vendors.• Resolve critical and escalated concerns from both customers and vendors pertaining, but not limited to, Fire Alarm, invoicing, contracts, and FDNY violations. • Handle all 24/7 emergency service calls, and resolve issues over the phone, or in person if needed.

Final responsibility was as a technician at American Security Systems. Also the 24/7 emergency contact for after hour calls. I previously ran the Fire Division: Scheduling technicians, Responding, prioritizing, and dispatching service and emergency calls. Assisting contractors, customers, and coworkers with technical issues for both existing jobs and ongoing jobs. Increased sales for maintenance and service contracts. Highly-skilled at managing service positions and prioritizing workload.

Efficiently coordinated daily Scheduling for 12 technicians, Worked diligently with the sales team to reassure all materials and scheduling for new jobs were prepared. Responded to both customers and vendors questions or concerns in a timely manner. Helped increase contracts sales for both maintenance and service. Scheduled myself to assist in the field as needed.