 Entered customer payments into QuickBooks on a daily basis Oversee timely and accurate processing of credit memos and payments  Analyzed accounts to discover discrepancies, misapplied payments and credits, and resolved found issues promptly.  Corresponded with responsible parties via email and phone, collecting on due and past due accounts, and resolving disputes and questions regarding payments and credits Entered new accounts into the system, maintained and updated information for data base of over 500 accounts

 Responsible for all matters concerning payroll and HR: entry of weekly payroll information, prevailing wage calculations and documentation, Union reporting and payments, maintaining and updating personnel files, vacation tracking, directly interacted with employees on payroll and HR issues. Was in charge of all accounts receivable matters: prepared, verified, and entered deposits into multiple bank accounts remotely and in person, posted payments accurately to customer’s account, issued and applied credits due to price changes and tax exemptions, researched customer discrepancies and past-due amounts, contacted customers to resolve such issues and secure payment.  Maintained accurate customer files, kept track of any changes, opened and closed credit accounts Provided customer support to existing clients: handled customer inquiries, complaints, billing questions resolved problems and corrected errors, provided potential customers with product and service information

 Designed and maintained specialized documents and spreadsheets: confirmation and reminding letters, invoices, itineraries, trip descriptions, calendar and schedules of trips, costs and payments, etc.  Made appointments with various sites and attractions for multiple schools based on itineraries and according to schools’ preferences.  Made sure invoices and bills were paid on time.  Communicated via phone and email with existing and prospective customers, vendors in the US and abroad, sites and tour providers in the US and abroad.  Researched new places and attractions in the US and abroad, and made recommendations for future tours.  Prepared professional looking multi-page booklets with information and pictures of places to be visited.

 Managed all aspects of day-to-day operations of a busy office.  Created and sustained office filing system to ensure all bills and records were accurate and up to date. Designed weekly and monthly formulated spreadsheets: performances and commissions, profit and loss, advanced expenses and cost returns, payments received according to numerous criteria. Analyzed and recommended debt portfolios for purchase based on risks and return of investment.  Maintained relationships with various professional and non-professional staff such as: attorneys and paralegals, bank personals, insurance companies, etc.  Managed and responded to all correspondence and inquiries from clients and agents.